Cohens Chemist
YARM MEDICAL CENTRE, 1 WORSALL ROAD, YARM, CLEVELAND, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Where is my prescription?
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2025
According to the System on Line site this chemist has had my prescription since 24 May, it is now 4 June - they are supposed to deliver but nothing has arrived. I have tried to ring them but am unable to get through. Considering changing chemists.
Visited June 2025
Review titled Cohens Chemist
Replied on 05 June 2025
Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy. Kind regards, Pharmacy Operations Team
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Review titled Difficult to contact
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2025
Have tried ringing on numerous occasions, if someone does answer they say they are putting me on hold and then hang up! I then try to call again and it is either engaged or rings forever. Not good enough and rude.
Visited June 2025
Review titled Cohens Chemist
Replied on 05 June 2025
Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy. Kind regards, Pharmacy Operations Team
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Review titled Stock
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2025
After my baby was prescribed medication from the doctor, I went to collect it from Cohens. However they didn’t have it in stock and advised me to try Tesco or Boots. After over an hour of calling other chemists in the area, with none having the medicine in stock, we were advised to call 111 because we needed an alternative medicine prescribed that would be more readily available. After calling 111, they said that our chemist should not have made me call round other chemists in the area to check availability. They said that this responsibility should not be mine but should be the chemists.
Visited May 2025
Review titled Cohens Chemist
Replied on 01 June 2025
Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy. Kind regards, Pharmacy Operations Team
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Review titled Horrific incompetence
Rated 1 star out of 5
by Annoyed - Posted on 30 August 2024
Was told that they can’t cope with dispensing and now all scripts are being sent to The Hub for processing and will take 5 working days … including breathing medication for 85 year old. They never answer the phone (phoned 9 times today) and a walk in lady got turned away for one of the new scheme complaints whilst I was there. They aren’t meeting their nhs contract so take it off them please.
Visited August 2024
Review titled Cohens Chemist
Replied on 30 August 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive.. The pharmacy is currently undergoing new procedures in the way the prescriptions are processed and this is unfortunately causing delays for our patients - we apologise sincerely for this and are working hard with the team to improve this as fast as we can. I have made the regional manager aware of your feedback and also highlighted the phone not being answered and I have asked her to address this urgently with the team, Next time you use Cohens I hope you find the service vastly improved. Please accept our sincere apologises. Thank you for bringing this to our attention. The Cohens Group
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Review titled Finally fed up
Rated 1 star out of 5
by Loyal patient going elsewhere - Posted on 30 August 2024
Ive been a loyal patient at this pharmacy for long before cohens ever took over but stayed on with them as I didn't have any problems. Things took a turn for the worst when the old manager left in 2022 she had also been there before cohens took over and was one of the reasons myself and my son stayed with them. The first thing I noticed was it was becoming impossible to reach them by phone. You would then have to go to the shop to be stood waiting around while you watch them run around like headless chickens in a tizz. The young lady pharmacist they have is rude and unwelcoming I don't think I've seen her smile yet, and all the other staff seem to complain about her aswell. No one looks like they know what they are doing and now the final straw for me is "the hub" that seems to be the new excuse for everything that is going wrong! I suppose it's the hubs fault in why you can't answer the phone aswell. You get no empathy from them at all just a snappy response it's unbelievable! I have changed pharmacy's and now have no problems whatsoever surprise surprise! I really don't know how this place is still running as it's common knowledge around yarm to stay away!
Visited July 2024
Review titled Cohens Chemist
Replied on 02 September 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. We are aware there are staffing issues currently at the pharmacy but we are working hard to get these back to an appropriate level - currently the field team are supporting the team. We have implemented a new prescription system that is also causing issues and for that we are very sorry but totally understand the frustration our customer are feeling at this current time. We are very sorry for the frustration and inconvenience our patients are currently experiencing but please be assured we are working hard to get the pharmacy back on track. I apologise sincerely for the way in which the staff have behaved towards you, this will be addressed with them as soon as possible. If you do use Cohen's again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group