Cohens Chemist
1 MARKET STREET, LITTLE LEVER, BOLTON, BL3 1HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Zero Rated
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
I recently paid a compliment to Cohens Chemist for help on the phone. Today a physical visit made them a Zero. One young person at snails pace in front. Two rotating are needed. A poor man told 2 minutes would see him get his prescription would have left on a pension. 😱 What was awful was when a member of Pharmacy came out they told him to “sit down and stop staring at him as he wouldn’t get them any quicker!” Bad manners and Bad example in the extreme. Whoever is Managing )might be the offender) needs to get a grip. I’m assuming this is not news locally
Visited May 2024
Review titled Cohens Chemist
Replied on 16 May 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. If you do use Cohens again in the future I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
There are certain members of staff (not all) who are extremely unhelpful. They say you have to queue and wait for your prescription and refuse to have them ready as it is “queue jumping”. This would not be a problem if they had enough staff and you only had to wait a few minutes…they keep you in a queue and then you have to wait then for your prescription to be dispensed. Also if they cannot fulfill a prescription they order it in and do not inform you when it has arrived and only keep it for 3 weeks which is within the 28 day time frame that most people visit. What happens to these meds…are they returned to stock whilst still charging the NHS?
Visited March 2024
Review titled Cohens Chemist
Replied on 18 March 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. I hope if you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group