Cohens Chemist
1 MARKET STREET, LITTLE LEVER, BOLTON, BL3 1HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful Pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
The Pharmacist at Cohens chemist Market St Little Lever took my Blood pressure on 30th January and it was very high. It never had been high before. He immediately wrote me a note to take to my doctor as it appeared my condition was serious. With this note I was able to get a face to face appointment with the doctor. The doctor immediately put me on medication and made an appointment for a week later. I had to take my blood pressure twice a day and return a week later. In the meantime the Pharmacist made avery good suggestion in that i could be fitted with a 24 hour blood pressure monitor which recorded my BP every half hour. This was a great help. Luckily my BP had lowered quite considerably. On returning to the GP he confirmed my readings were satisfactory after taking the medication. My BP is now under control. I would just like to thank the Pharmacist as had he not ensured I was able to get a quick face to face appointment so I was able to get this under control it could have become more serious. I would also like to thank everyone in the chemist as they were all very helpful and friendly. Finally I would urge anyone to either ask for a BP check or take their BP regularly.
Visited February 2025
Review titled Cohens Chemist
Replied on 07 February 2025
Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team. Thank you once again. Sarah - Pharmacy Operations Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
The pharmacist followed up by telephone and I was seen promptly. I would recommend and use this service again without hesitation, very helpful.
Visited February 2025
Review titled Cohens Chemist
Replied on 05 February 2025
Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team. Thank you once again. Sarah - Pharmacy Operations Team
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Review titled Short staffed
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2024
I went to Cihens yesterdT and here's the Can you come back tomorrow. ? Do you need it today ? We don't have that in. it was a poor experience I feel sorry for the staff working here as there very short staffed. sending customers else where for prescriptions. Need more staff asap.
Visited August 2024
Review titled Cohens Chemist
Replied on 30 August 2024
Thank you for taking the time to leave this feedback. Unfortunately we are aware that the branch is currently short staffed and this has impacted the level of service currently being provided to our customers. We apologise for this but want to reassure you we are working hard to recruit and train new team members. We hope the branch will soon be back to delivering the level of service we would expect our customers to receive. The Cohens Group
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Review titled Zero Rated
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
I recently paid a compliment to Cohens Chemist for help on the phone. Today a physical visit made them a Zero. One young person at snails pace in front. Two rotating are needed. A poor man told 2 minutes would see him get his prescription would have left on a pension. 😱 What was awful was when a member of Pharmacy came out they told him to “sit down and stop staring at him as he wouldn’t get them any quicker!” Bad manners and Bad example in the extreme. Whoever is Managing )might be the offender) needs to get a grip. I’m assuming this is not news locally
Visited May 2024
Review titled Cohens Chemist
Replied on 16 May 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. If you do use Cohens again in the future I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
There are certain members of staff (not all) who are extremely unhelpful. They say you have to queue and wait for your prescription and refuse to have them ready as it is “queue jumping”. This would not be a problem if they had enough staff and you only had to wait a few minutes…they keep you in a queue and then you have to wait then for your prescription to be dispensed. Also if they cannot fulfill a prescription they order it in and do not inform you when it has arrived and only keep it for 3 weeks which is within the 28 day time frame that most people visit. What happens to these meds…are they returned to stock whilst still charging the NHS?
Visited March 2024
Review titled Cohens Chemist
Replied on 18 March 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. I hope if you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group