Reviews

Displaying 1 to 2 of 2

1. Review titled Pharmacist time keeping

   ★★★

   Rated 3 stars out of 5

   by Phrynette Morrison - Posted on 14 December 2023

   I would like to draw your attention to the poor timekeeping of the pharmacist at your Borough Fields branch in Royal Wootton Bassett. On around 9 out of 10 occasions when I visit the pharmacy at 9.00 in the morning people have to wait for the pharmacist to arrive. The lady behind the counter is always very loyal and says he is stuck in traffic. My suggestion to hrr, and the pharmacist when he finally arrived that perhaps he should aim to get to work at 8.30, giving him 30mins wiggle room and time to login before the chemist opens. The pharmacist's reply to this was "I will start whatever time I like." Given that when he does arrive he disappears into the dispensary, so I cannot see what use his presence is when handing over precriptions! Why does he have to be in the shop? It is very frustrating having to wait for someone nearly every time I go there. If my timekeeping was consistently this bad when I was working I would have been disciplined. I am happy to discuss.

   Visited December 2023

   Report as unsuitable

   Review titled Cohens Chemist

   Replied on 15 December 2023

   Thank you for your feedback - we will be investigating this with the pharmacist - thank you for bringing this to our attention so we can address it. With regards to patients not being able to collect their prescriptions without a pharmacist on site - this is a legal requirement set by our governing body and is in place for patient safety - no medication is to leave the pharmacy without a pharmacist on site. I understand that this can cause frustration but we have to adhere to our governing body procedures. We apologise for any inconvenience this has caused you. Thank you once again for your feedback The Cohens Group

   Report as unsuitable

   ---

2. Review titled Horrendous

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 29 December 2022

   Third time I have been to this pharmacy and they have refused to do my prescription put of pure laziness and not wanting to download it off the spine because they will have lots come through and not just mine. They then told me to go to a different pharmacy yet surely they will have to do the exact same thing. They are ynablrto do thier jobs properly and lack any customer service.

   Visited December 2022

   Report as unsuitable

   Review titled Cohens Chemist

   Replied on 02 January 2023

   Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. I hope you if you use Cohens again you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group

   Report as unsuitable

   ---