Cohens Chemist
13 HOPE TERRACE, LOSTOCK HALL, PRESTON, PR5 5RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
Staff are rude and unhelpful! Appreciate that staff have lots to do and this is very challenging however there is no need for the attitude and disrespect for customers who are trying to fit things into busy lifestyles just like they are. A bit more empathy wouldn’t go a miss! I understand processes for ordering and receiving prescriptions has changed and it takes longer to get a prescription but having to wait a week from when doctor has approved seems a bit extreme. When mentioning this I was rudely advised to order prescription earlier. My comment was it gets earlier every time I order. The staff need to go on customer care courses or even just think about how they would feel being spoken to like they speak to their customers!
Visited June 2024
Review titled Cohens Chemist
Replied on 30 June 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. We are aware there are staffing issues currently at the pharmacy but we are working hard to get these back to an appropriate level - currently the field team are supporting the team. We are very sorry for the frustration and inconvenience our patients are currently experiencing but pease be assured we are working hard to get the pharamcy back on track. If you do use Cohen's again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Terrible pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I've been fobbed off with when medication is ready pain medication. Told its ready Tuesday then Wednesday then Thursday, so we'll see today. All the time my husband and I are in agony. Only to be told each time I ring half is in rest have gone to another pharmacy to be done as they are over run with prescriptions!!! If that's the case get more staff rather than sack them or make them do early retirement like the driver at Heywood cohens. We no longer can get blister packs either. To the point my husband who's diabetic and has memory problems has taken wrong medications. The cohens pharmacy as a whole is a total waste of time to use.
Visited April 2024
Review titled Cohens Chemist
Replied on 25 April 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. If you do use Cohens again in the future I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group