Cohens Chemist
ACKLAM MEDICAL CENTRE, TRIMDON AVENUE, MIDDLESBOROUGH, TS5 8SBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Cohens Chemist.
Reviews
-
Review titled Stressful
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
Worst chemist ever they never answer the phone never have medication in stock and they stopped delivering my tablets, they sent me a letter saying I wasn't in so delivering was to be stopped. I was at a hospital appointment if they had sent a text first as they were supposed to do I could of cancelled the delivery. I am going to change chemist at the earliest opportunity.
Visited October 2024
Review titled Cohens Chemist
Replied on 02 October 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. I am sorry that you have chosen to go to another pharmacy, if you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
-
Review titled Not good unfortunately. Had to leave and change parmacy
Rated 1 star out of 5
by Aimee - Posted on 28 September 2024
The pharmacy has, on multiple occasions, when told by Dr's my prescription had been sent, that it would not be ready for up to 4 days. When suffering with debilitating migraines this really is quite difficult, to get there to get medication and to be told you were told the wrong thing and have to wait up to 4 days in pain and suffering. If someone needed medication for something like tonsillitis, it could end up jn hospitalisation due to having to wait for so long. I have changed pharmacies, hoping that one less person means that the pharmacy can improve its services to others. I don't know how it can be acceptable to make people wait such long times for prescriptions. It really needs improving for local people who cannot access other pharmacies. I hate leaving bad reviews but this pharmacy has caused me a lot of stress and trips out with excruciating pain and dizziness too many times.
Visited September 2024
Review titled Cohens Chemist
Replied on 01 October 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive.. The pharmacy is currently undergoing new procedures in the way the prescriptions are processed and this is unfortunately causing delays for our patients - we apologise sincerely for this and are working hard with the team to improve this as fast as we can. Next time you use Cohens I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
-
Review titled Pharmacy
Rated 2 stars out of 5
by Amy - Posted on 18 April 2024
Went to collect prescription early this morning and was so shocked at the appearance of this pharmacy which we all use regularly. The floor was so dirty(looked and smelled like an old dirty mop had been used) lots of litter, packets and even paper clips on the floor( clearly hadn’t even been swept for a while)the shelves were very bare and thick with dust! This is a pharmacy that treats and vaccinated people… not very hygienic
Visited April 2024
Review titled Cohens Chemist
Replied on 18 April 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy and the state you have described in your feedback. I have forwarded your feedback to the regional manager of the pharmacy and asked them to look into and rectify the issues you have experienced. Thank you for bringing this to our attention so we can address the issues and rectify them as soon as possible. The Cohens Group