Cohens Chemist
ACKLAM MEDICAL CENTRE, TRIMDON AVENUE, MIDDLESBOROUGH, TS5 8SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Won’t answer telephone
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2025
They won’t answer the telephone; it rings and rings and rings then it just buzzes, like the old fax machines. The rest of the 30 minutes it was engaged. They can never find my prescription. They had had the last one a week, I queued for half an hour then had to wait the best part of another half hour whilst the pharmacist made up the prescription. Not very impressive customer service.
Visited May 2025
Review titled Cohens Chemist
Replied on 23 May 2025
Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy. Kind regards, Pharmacy Operations Team
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Review titled Long queues
Rated 3 stars out of 5
by John - Posted on 23 May 2025
Today is second time in a month that I have had to use the pharmacy to collect my regular medication. Today I experienced the longest queue that I’d seen since the Covid epidemic period, with people having to stand outside the building door, luckily the weather has been fair. I made a note of my waiting time, it was 50 minutes. Given that a large proportion of customers were elderly I think that it’s very unfair for people to stand for that length of time. After being served I asked one of the staff if the problem was due to a shortage of manpower and she replied that the situation worsened weeks ago and she didn’t know why. This situation needs to improve.
Visited May 2025
Review titled Cohens Chemist
Replied on 27 May 2025
Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy. Kind regards, Pharmacy Operations Team
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Review titled Poor practice
Rated 1 star out of 5
by Geoff Brown - Posted on 23 May 2025
Very frustrating as queuing for prescription was up to an hour. Only ever have one counter assistant. Only quieter time is 08.30am when it opens. Problem is frequent
Visited April 2025
Review titled Cohens Chemist
Replied on 27 May 2025
Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy. Kind regards, Pharmacy Operations Team
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Review titled Stressful
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
Worst chemist ever they never answer the phone never have medication in stock and they stopped delivering my tablets, they sent me a letter saying I wasn't in so delivering was to be stopped. I was at a hospital appointment if they had sent a text first as they were supposed to do I could of cancelled the delivery. I am going to change chemist at the earliest opportunity.
Visited October 2024
Review titled Cohens Chemist
Replied on 02 October 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. I am sorry that you have chosen to go to another pharmacy, if you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Not good unfortunately. Had to leave and change parmacy
Rated 1 star out of 5
by Aimee - Posted on 28 September 2024
The pharmacy has, on multiple occasions, when told by Dr's my prescription had been sent, that it would not be ready for up to 4 days. When suffering with debilitating migraines this really is quite difficult, to get there to get medication and to be told you were told the wrong thing and have to wait up to 4 days in pain and suffering. If someone needed medication for something like tonsillitis, it could end up jn hospitalisation due to having to wait for so long. I have changed pharmacies, hoping that one less person means that the pharmacy can improve its services to others. I don't know how it can be acceptable to make people wait such long times for prescriptions. It really needs improving for local people who cannot access other pharmacies. I hate leaving bad reviews but this pharmacy has caused me a lot of stress and trips out with excruciating pain and dizziness too many times.
Visited September 2024
Review titled Cohens Chemist
Replied on 01 October 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive.. The pharmacy is currently undergoing new procedures in the way the prescriptions are processed and this is unfortunately causing delays for our patients - we apologise sincerely for this and are working hard with the team to improve this as fast as we can. Next time you use Cohens I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Pharmacy
Rated 2 stars out of 5
by Amy - Posted on 18 April 2024
Went to collect prescription early this morning and was so shocked at the appearance of this pharmacy which we all use regularly. The floor was so dirty(looked and smelled like an old dirty mop had been used) lots of litter, packets and even paper clips on the floor( clearly hadn’t even been swept for a while)the shelves were very bare and thick with dust! This is a pharmacy that treats and vaccinated people… not very hygienic
Visited April 2024
Review titled Cohens Chemist
Replied on 18 April 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy and the state you have described in your feedback. I have forwarded your feedback to the regional manager of the pharmacy and asked them to look into and rectify the issues you have experienced. Thank you for bringing this to our attention so we can address the issues and rectify them as soon as possible. The Cohens Group