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Cohens Chemist - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Good/ fantastic Pharmist

    Rated 5 stars out of 5

    by Karen - Posted on 01 June 2023

    Had a difficult situation with my sons prescription. The one chemist hadn't got what we needed so had to take it to Cohens. Its a very much longer story so this is just a shorten version but after a very long wait and the pharmacy working very hard with us we eventually got my sons prescription. I just want to thank Cohens for being a absolute gem they are amazing and work very hard. With the situation yesterday evening you all deserve a medal. Well done thankyou so much.

    Visited May 2023

    Report as unsuitable

    Review titled Cohens Chemist

    Replied on 02 June 2023

    Thank you very such for leaving this feedback we appreciate it. We are very pleased to read that you are happy with the service the team are providing. We will ensure your feedback is forwarded on to the team in the pharmacy and I am sure they will also appreciate it. Thank you once again. The Cohens Group

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  2. Review titled The Absolute Pits

    Rated 1 star out of 5

    by Bill Armstrong - Posted on 29 November 2022

    I do not think that words exist to describe how terrible this pharmacy is. My doctor left a prescription with them on a Friday; I rang them next Monday and was told that it was ready. My wife visited Tuesday and was told that it wasn't, following which I rang again to eventually be told that it was. I was also told that my wife should have said that I had rang, in which case, she could have collected the medicine. The person was unable to say why that information was relevant. My wife went again on Wednesday, only to be told again that it was not. Another person there confirmed that it had been dispensed. A month earlier, this pharmacy had given me the wrong medicine. It will be appreciated that I do not intend to go there ever egain.

    Visited November 2022

    Report as unsuitable

    Review titled Cohens Chemist

    Replied on 30 November 2022

    Thank you for your feedback. I have investigated this with the pharmacy manager - the prescription was issued late Friday, we received and processed the prescription first thing on Monday morning. The prescription was sent to our HO for dispensing and was due to be ready on Tuesday after 3.00pm. You explained you needed it earlier and a colleague agreed to pull it back and dispensing it for you. Unfortunately when your wife attended the pharmacy the staff member looked at our system and saw that it had been sent to our HO for processing - she was unaware of the conversation you had with another staff member for this miscommunication we apologise for. We are sorry that you then had to contact the pharmacy again to chase up your prescription but the team did try to explain to you what had happened. We apologise for any frustration this has caused and will ensure better communication within the team going forward. The Cohens Group

    Report as unsuitable

  3. Review titled Long waiting times for nothing

    Rated 1 star out of 5

    by Anonymous - Posted on 16 October 2022

    I've witnessed and experienced the following: - long waiting time to then be told they don't have the medications available - being called to go in to collect medication which turns out to not actually be available I've heard of worse things but I'll leave those out since they were not my personal experience

    Visited September 2022

    Report as unsuitable

    Review titled Cohens Chemist

    Replied on 17 October 2022

    Thank you for your feedback. We are very sorry to read of the issues you have experienced whilst using this pharmacy. I have forwarded your feedback to the regional team and asked them to investigate these with the manager of the pharmacy. Thank you for bringing these to our attention so we can rectify them. he Cohens Group

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  4. Review titled None existing delivery of tablets

    Rated 2 stars out of 5

    by Anonymous - Posted on 09 May 2022

    Ordered a delivery of my tablet on 29th April. I was told that they would be delivered sometime the following week which was not a problem. Today the 8th.May still NO SHOW!!!! and now causing a problem. Causing difficulty and having almost run out of tablets I went in person to find out why they had not been delivered. They were handed to me but no reason given for them not being delivered not even a feeble excuse. I will certainly be changing chemists after this experience. No second chance given for important tablets.

    Visited May 2022

    Report as unsuitable

    Review titled Cohens Chemist

    Replied on 10 May 2022

    We are very sorry to read of the issues you have experienced at this pharmacy and apologies for the way in which this was dealt with. We will pass this on to the regional team and ask them to investigate this with the team in the pharmacy in hope that this kind of issue doesn't reoccur. I am very sorry about the delay in you receiving your medication, unfortunately we are currently experiencing some staff issues which has caused a drop in the the level of customer service usually provided - we are working hard to rectify this as soon as possible. I am sorry you have chosen to move to another pharmacy but if you do ever use this pharmacy again we hope you find the level of service much improved. Thank you for bringing this to our attention. The Cohens Group

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