Cohens Chemist
209-211 SPENDMORE LANE, COPPULL, CHORLEY, LANCASHIRE, PR7 5BYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Cohens Chemist.
Reviews
-
Review titled Really Really Bad
Rated 1 star out of 5
by Dene - Posted on 15 September 2024
I'm still awaiting prescriptions from the 19th of August. Made me wait for over 30 mins after giving me the most recent prescription first, I have a few to collect, and not the other that they had in first. The Pharmacist is the most arrogant person you'll ever meet. It's a shame. The rest, it's like watching robots without instructions in a maze, trying to work out where the exit is . Not a service area issue. Management is shocking. Gooooo, Cohens. Money is kings here.
Visited August 2024
Review titled Cohens Chemist
Replied on 17 September 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the regional manager and asked them to look into and rectify the issues you have experienced. I apologise that you feel the pharmacist's attitude is inappropriate, this will be brought to his attention so he can address this and act in a more professional manner. We hope the next time you use Cohens you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
-
Review titled Missed prescription
Rated 2 stars out of 5
by anne gibbons - Posted on 31 May 2024
missed prescription of Butec controlled drug for pain had been omitted . This is a very strong prescription for serious osteoporosis. We were not aware of it being left off when we collected . Today 31 .5.24, are message was sent saying your prescription runs out on 3.6.24. No mention of what it was or the fact it had been missed off , when we collectedit. This is a disgrace. This staff needs to up its game. The pharmacist is quick to place the blame on other people, but this is their error. A disgrace
Visited May 2024
Review titled Cohens Chemist
Replied on 03 June 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. We hope next time you use Cohens you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
-
Review titled Shambolic Service
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
Terrible service with the only decent staff being the 2 that remain from when this pharmacy was run by Lloyds. Repeat prescription was approved by doctors on the 7th Nov, still not ready on the 20th. I had to wait whilst they eventually got it ready, initially not being able to find it in-store or on the system. No mention then of any items being deficient. Sorting them out today to find a full box of controlled medication missing. I have phoned them to be told that they only had 1 box in stock yesterday! If this was a one-off I'd write it off, but this is a regular scenario. I collect meds for 2 people regularly (family members) and occasionally a 3rd. The family are now switching to Tesco pharmacy a couple of miles away. At least if the medication isn't ready I can do my shopping whilst they get it ready rather than twiddling my thumbs for half an hour. Or go for a brew in the cafe. It's sad that the village's only pharmacy has got this bad.
Visited November 2023
Review titled Cohens Chemist
Replied on 07 December 2023
hank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. I am sorry that you have chosen to go to another pharmacy, if you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
-
Review titled Acreswood coppull
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
this chemist is so slow you need to put your request for a repeat prescription in at least a week before needed and even then there are things missing and you have to go back, my husband has glaucoma and needs his medication, only to be told they wouldn’t have it after waiting 5days for the prescription, gave me the prescription back to take to another chemist, and on top of that wouldn’t give him his other medication because they were n the same order what a fiasco, have gone somewhere else and now have no trouble bring back Lloyds because Cohens don’t know what they’re doing, no disrespect to the girls on the counter they try their best
Visited June 2023
Review titled Cohens Chemist
Replied on 26 September 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. I am sorry that you have chosen to go to another pharmacy, if you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group