Claydon Pharmacy
1 STATION ROAD, CLAYDON, IPSWICH, SUFFOLK, IP6 0HSContact details and opening times
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Reviews
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Review titled Unprofessional practice
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2025
I visited the Claydon Pharmacy for a covid booster that I had booked on-line. After being called into the 'consulting room', there was no check of my personal identity prior to administration of the booster, in fact I was asked no questions at all. I was not advised which booster I was going to receive (usually I have been informed of the manufacturer) and I was not offered or provided with any written information regarding the booster, potential side-effects etc. Overall the experience was very much less professional than I have experienced previously when visiting a pharmacy for administration of a vaccination/booster. I will certainly book elsewhere in future.
Visited April 2025
Claydon Pharmacy has not yet replied.
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Review titled Impatient staff
Rated 3 stars out of 5
by Anonymous - Posted on 09 July 2024
I went in today after a prescription had been sent from the doctor's surgery. I am autistic and this affects my communication and so I dread going into anywhere I'm unfamiliar with - the pharmacy being one as my wife normally goes. I was asked how they could help and was clearly struggling to get my words out, I managed "A prescription has been sent over from [the doctor's surgery]" and instead of asking me what she needed, which was my name, I got an impatient head wobble and raised eye brows where the lady was clearly waiting for something else. After a few seconds I realised it was my name. However, this was unnecessary behaviour, and whilst it may be obvious this is what she wants, for me when I am in that unfamiliar situation and speaking to unfamiliar people I often lose my general rational ability to understand or know what people are expecting. Therefore quite frankly I felt incredibly uncomfortable and it makes me not wish to return if this is how I will be treated. Whilst I respect that pharmacies, along with most medical related practices are experiencing longer wait times, less funding etc. and that customers can quite often be unkind or even aggressive I was neither of these and don't appreciate being treated in the manner that I was. Therefore could I just ask that your staff are more understanding and improve their customer service and communication. Just because I may present myself in quite a normal fashion, you don't know how or who someone is behind that. Also though not applicable today, I have both witnessed and been the subject of what another reviewer said below about requesting and saying personal details across a distance within the pharmacy instead of going over to the person or requesting them to come closer to speak.
Visited July 2024
Claydon Pharmacy has not yet replied.
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
Popped in to get my new prescription, was very shocked at new costs as have not had one for many years, then realised I would have to pay 2 charges regularly which I can ill afford. The very kind lady on the counter explained all about HRT prepayments, filled the form for me to get a refund when I had set it up, guided me how to do this and left me feeling much better about the whole situation. Very kind and helpful, couldn't fault the pharmacy.
Visited July 2024
Claydon Pharmacy has not yet replied.