Castlegate Pharmacy
COCKERMOUTH COMM HOSP &HC, ISEL ROAD, COCKERMOUTH, CUMBRIA, CA13 9HTContact details and opening times
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Reviews
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Review titled service . what service???
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2024
placed my repeat prescription order on 24/08/24 .Not received by my chosen pharmacy by 02/09/24. phoned on 02/09/24. was in a queue of 3. was in this queue for over an hour and had only moved to position 2. phoned again on 03/09/24. was in position 6. when I got to position 1 (1hour and 40 minutes later !!!!) was then told you were unable to answer my call. this is not the first time this has happened to me or others judging by your reviews.
Visited September 2024
Castlegate Pharmacy has not yet replied.
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2024
I put in my repeat prescription a week ago. I am going on holiday on the 2nd September. As a cancer patient I need this prescription containing pain killers. Today I rang the chemist to chase it up, I waited 1hr 50mins in position 3. Then a automated message "we are unable to take your call at this moment, please try later" to say I was fuming is putting it lightly. Three weeks ago, I put in a presciption for epilepsy tablets, also Amitriptyline for pain, the GP had to get me an emergency supply of 4 painkiller tablets. One week later I was still waiting, for Lamictal having no tablets left, I was told they were out of stock. I waited another 10 days before I got them. The excuses they give you are unbelievable. The length of time you have to spend on the telephone to speak to someone is unacceptable
Visited August 2024
Castlegate Pharmacy has not yet replied.
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Review titled Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Yet another disappointing encounter. Repeat prescription had apparently been made up the day before but they couldn’t find it - eventually delivered to my home by a very pleasant but disillusioned driver. We swapped several “you wouldn’t believe it” all focusing on the lack of organisation and leadership at this pharmacy. Have belatedly changed my preferred pharmacy - recommend others do the same.
Visited April 2024
Castlegate Pharmacy has not yet replied.
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Review titled Requires serious improvement
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
Last Monday, I had a prescription approved by my GP. The prescriptions are sent automatically to Castlegate Pharmacy. I visited the pharmacy on Friday and was told that the item had been delivered but not unpacked yet, and to try other pharmacies in town. None of the other pharmacies had the item in stock and they offered to order it, but since I had been assured that the item was supposed to be at Castlegate waiting to be unpacked, I decided to return to there. However, when I arrived at Castlegate today (Monday), they spent a long time looking for my item, and then informed me that the prescription had not actually been ordered. There are four issues here: 1. Castlegate Pharmacy did not order the medication when the prescription was issued. 2. The pharmacy told me the medication had been ordered and was waiting to be unpacked when it had not been ordered. 3. There appeared to be no paper or computerised record available to indicate whether the prescription had been ordered or where it might be if it had been ordered. The assistant spent a long time searching on the shelves for it. 4. This is not the first time we have seen staff struggling to locate medication. On two other occasions, medications which had actually been ordered were in the pharmacy but they were either not where staff expected to find them or were underneath piles of other medication. My partner and I had the impression that tidiness was not a priority and that there was not a reliable system of storing items which were ready to collect. This is a problem of management. The pharmacy seems to lack a reliable system for dealing with orders and storing them. I would like to address the issue to the manager, but there is no named person on the pharmacy's website who can be contacted. There needs to be more accountability from a senior individual here. Patients should not be left without medication when they have ordered it in a timely fashion. It is dangerous and unethical.
Visited November 2023
Castlegate Pharmacy has not yet replied.
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Review titled Poor delivery and communication
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Will not deliver medicines within a week of ordering on line. Never pick up the phone as either ignore it or take it off the hook, use to be great now totally unreliable. Will be going back to my own GP in future.
Visited June 2023
Castlegate Pharmacy has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Amanda - Posted on 03 May 2023
This is a fantastic pharmacy. Always friendly and co-operative when ringing or calling. Always quick to respond to my sons medication. Can I also thank the drivers. I appreciate you are a very busy team always happy to help in emergency. Keep up the good work.
Visited May 2023
Review titled Castlegate Pharmacy
Replied on 14 December 2023
Thank you for your feedback it will shared with our team members, we appreciate your feedback and great to hear we gave you good service, many thanks Castlegate Pharmacy