Burntwood Pharmacy
27 SHENFIELD ROAD, BRENTWOOD, ESSEX, CM15 8AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude, awful
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2024
Dismissive, after waiting in line behind an elderly gentleman I was told it was too late to provide me with my prescriptions as they were closing. The woman was rude and dismissive. Informed her I would be moving my repeat prescriptions elsewhere as it was down to the fact they were having trouble sourcing medication that I was due back. Awful attitude for a public facing service provision. I’ll take my needs elsewhere ….
Visited October 2024
Burntwood Pharmacy has not yet replied.
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Review titled The worst
Rated 1 star out of 5
by A Tyler - Posted on 22 January 2024
Since being taken over this isn’t the first time they’ve messed up! Sent prescriptions over two weeks ago and still haven’t received some items! when enquired about missing medication was told out of stock and would ring me asap when it was available. Rang them again - they said they would have it Thurs/Fri and ring me. Mondays here and still haven’t heard back. A very shoddy service - could mention the time they issued wrong (3x stronger) dosage on one item!!! Have been trying to contact them since last Thursday but they seem to have taken phone off the hook.
Visited January 2024
Review titled Burntwood Pharmacy
Replied on 15 February 2024
We are sorry that you have had delays in obtaining your medication. We have raised this with the branch staff and we are working on improving our communication with patients, particularly when items are out of stock or unavailable. Apologies if you have been unable to get through on the phone, we do receive a large number of calls that can keep the phone and our staff tied up. Burntwood Pharmacy.