Browne Af Ltd
16 WILTON ROAD, ABBEY WOOD, KENT, SE2 9RHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful delivery
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2024
This is month 5 or 6 of them not delivering to me, of telling me that they have not received the prescription that was sent but telling me a couple of days later that they tried delivery (without receipt of the prescription?) but I didn't answer the door. They have said for years that they won't bring it to my car parked outside, but they will this time. I am classed as extremely highly vulnerable and do not enter shops. They have been great in the past, but now it's awful. Hate being lied to.
Visited December 2024
Browne Af Ltd has not yet replied.
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Review titled Very unproffesional practisce
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2024
Sadly, as this is the closest pharmacy to where I live, I had a very bad experience today and treatment as a customer in the pharmacy. I came to get my medication but was unsure whether I could receive free medication on the Universal Credit benefits as this was the second time I was getting medication on the Universal Credit. It turns out the rules are not obvious and no one tells you exactly whether you can get a free medication or not. I am strongly convinced that it is in the role of a pharmacist to know when and how they can give free prescriptions to a customer. Unfortunately, I was met with the opposite treatment and the personnel tried to convince me it was not part of their job to deal with this. Furthermore, they asked me to google it myself which made me angry as a customer and left me with the possibility of getting a penalty. During the service, I was ignored multiple times and dealt with unprofessionally. They managed to check something on the system eventually confirming I was exempt and could receive a free medication. Shortly after receiving the medication, I started to search for the answer myself and managed to find on the NHS website the limits of how much you can earn to be eligible for the free prescription while on Universal Credit. I thought it was worth sharing it with the personnel of the pharmacy so I came back to tell them for their future reference just to be met with even worse treatment than for the first time. They completely disregarded me as a human being and left me with a feeling of no respect by ignoring what I said. Unfortunately, I will have to deal with this pharmacy again as this is the closest to where I live and I suffer from a chronic health condition that requires me to take regular medication on time. I only wish the pharmacy could be more professional and treat their most vulnerable customers with respect and kindness.
Visited December 2024
Browne Af Ltd has not yet replied.
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Review titled Fantastic Customer Service
Rated 5 stars out of 5
by Shaney - Posted on 18 March 2024
After attempting to collect a prescription from my nominated chemist twice (the first time last Saturday when they had closed at 13:00 and again today whilst working from home, only to be told they cannot obtain further stocks of my medication), in desperation I went to AF Brownes in Wilton Road - this is critical medication for me (HRT Patches) where you should not deviate or have any breaks once you have found a source that works for you - it can have serious ramifications on your health so the suggestion from the initial chemist that I should 'go to my doctors and change my medication' was not particularly helpful. With only one patch remaining, it was vital I received these asap. The Pharmacist at AF Brownes actually managed to order and have them delivered within 4 hours and then called me to tell me to come over and collect them - this was fantastic customer service, so much so that I have added them as my nominated chemist going forward for my on-line prescriptions - I cannot thank them enough for their fantastic efforts today which saved me a lot of angst
Visited March 2024
Browne Af Ltd has not yet replied.