Britannia Pharmacy - Ratings and reviews
Reviews
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Review titled Unprofessional staff
Rated 1 star out of 5
by Sumaiya - Posted on 01 May 2024
Last Friday I went to the pharmacy to collect my medicine, made the payment, and saw that it was approved on the card machine. So I left the pharmacy and after 2 min I received a call informing me that the payment hadn't gone through, so I returned and explained that it had been approved. They told me they couldn't see the transaction on their computer and suggested me to check my account. While i was trying to login to my account they took my medicine, which was very unprofessional. They acted like I was gonna run away with their £19 medicine. I went home and found that £19 had indeed been deducted from my account. The next day I returned to the pharmacy and showed them the transaction and they still refused to provide my medicine because the payment was pending until I threatened legal action. They said that they don't collect payments on weekends and have a policy of not dispensing medicine until transactions are completed. Then why are you open on weekends?I did my part I paid for my medicine why would you still not gibe me my medicine? You guys overcharge the medicines still dont know what a pending transaction means! Ps: the medicine I bought costed me 19.99 pounds from brittania pharmacy which is available for 15 pounds in other stores. I am not coming back to this pharmacy.
Visited April 2024
Britannia Pharmacy has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
I have had nothing but terrible experiences from all the staff working for Potton Britannia. A month ago, I asked them to cancel a prescription and today requested my new one but they proceeded to give me the one dated a month ago (for tablets which I should no longer be taking). I then went back today to explain and they did not care or want to listen. They are rude and careless
Visited February 2024
Britannia Pharmacy has not yet replied.