Bradwell Pharmacy
111 HANBRIDGE AVENUE, BRADWELL, NEWCASTLE, STAFFORDSHIRE, ST5 8HXContact details and opening times
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Reviews
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Review titled Appalling Service
Rated 1 star out of 5
by Kirsty Jackson - Posted on 04 May 2024
Will never use this pharmacy again after my visit today. Absolutely vile staff who supposedly serve upfront. They wouldn’t know what customer service was if it was given in a handout to read as a script, even then it would likely be with no compassion and the snarky attitude you are met with. Called in today to pick up medication as recently diagnosed as diabetic, Drs had prescribed correct testing strips but the wrong needles for finger tip testing, only discovered when I had driven home and opened the bag, as well as missing repeat prescription. Drove back and the young girl I spoke with was the only person who was sympathetic! I explained I had the wrong needles but was told that as it was a bank holiday weekend there was nothing they can do and as not on my repeats, I can’t be given the correct ones. The elder lady stated she thought it was odd they have prescribed those (but did nothing to query it!) and that I would have to call 111 despite me pleading to say I have no fingertip needles to test my levels. Also asked about my missing prescription to be told there is an issue with the manufacturer but there was no owing note in my bag. Told to wait for the owner, which I did. When he came out, he was rude and confrontational, the shop was busy, however, I had been in there before all the others had entered and had already been waiting. When I tried to explain what had happened, he rudely cut me off and said well your just going to have to wait as I have a shop full of people who need serving! They do not listen, there is no reasoning with them and as far as they are concerned the problem isn’t theirs so take it elsewhere! Absolute joke of a pharmacy! Changed to another the second I got home, have made a formal complaint through NHS England and will also be speaking with my GP on Monday. If you don’t want to be in the business of healthcare, then I suggest you sell up and do something else more suited to your attitudes!
Visited May 2024
Bradwell Pharmacy has not yet replied.
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Review titled Ridiculous opening time
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
So I go to pick up my prescription yesterday -Friday and a very important item is missing. They say come back tomorrow- Saturday - would have been good to have mentioned that they close at 2 on a Saturday!! Plus it would also be good if some of the staff could be a bit more welcoming. Very miserable and rude at times !!!
Visited January 2024
Bradwell Pharmacy has not yet replied.
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Review titled Service just Ok
Rated 2 stars out of 5
by Dean Timmis - Posted on 24 December 2022
Some of the Staff are Rude I’ve seen how they talk to people/Customers and don’t want to help you I can show a few I sometimes go in there and the prescription is not ready after being there for 2 days and I have to go back which is inconvenient I am thinking of changing my Phamacy because I pay for prescriptions
Visited December 2022
Bradwell Pharmacy has not yet replied.
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Review titled Very Helpful
Rated 5 stars out of 5
by Hugo D - Posted on 19 June 2022
My repeat prescription has kept changing over the past few months,3-4 pages of medication and at times iv forgot to order and theyve gone out of their way to make sure im not without my medications,and as we dont drive it saves us a lot of time and stress.Allways very helpfull.
Visited June 2022
Bradwell Pharmacy has not yet replied.