Boots
7-11 CALVERLEY ROAD, TUNBRIDGE WELLS, KENT, TN1 2TEContact details and opening times
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Reviews
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Review titled Avoid
Rated 1 star out of 5
by maryam - Posted on 23 March 2025
Serious Medication Error at Boots Pharmacy – Extremely Disappointed I am deeply disappointed with Boots Pharmacy, Tunbridge Wells. On 21 March 2025, I collected Trimethoprim for my 5-year-old daughter’s UTI. After giving her the first bottle for two days, I opened the second one—only to find it looked completely different! The first bottle contained a clear liquid, while the second (correct) one was a whitish suspension—what Trimethoprim should actually look like. This means my child was given an unidentified liquid for two days! Even worse, the first bottle had no batch number or expiry date. When I returned to the pharmacy for answers, the staff were rude, dismissive, and took no responsibility—the manager simply said, “I don’t know.” This is a serious patient safety issue, and I am escalating it to the GPhC and NHS England. I urge Boots to take responsibility and prevent such dangerous mistakes. Double-check your medication—Boots clearly isn’t doing it for you!
Visited March 2025
Review titled Boots
Replied on 24 March 2025
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots.com website or our customer care telephone number, we would be happy to discuss your concerns further.