Boots
UNIT 2 CASTLE D/TRICT CTR, SUMMER LANE, WESTON SUPER MARE, BS24 7AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service and getting worse
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Have been using Boots Pharmacy for years as it is the only pharmacy in our village. have had constant problems with them, staff are rude and unhelpful. went to pick up my prescription 2 weeks after it had been put in and was told i couldn't have it for another week as they were only going to do it on a certain date as it was more convenient for them. They do not take into consideration the needs of the clients. they tell us they are short staffed but there are always 5 or more staff standing out back in full view of customers just laughing and messing around but not serving customers. they also never answer the phone so it is impossible for people with limited mobility to call and check if their prescription is ready and have to go round to find their prescription has not been looked at.
Visited June 2023
Boots has not yet replied.
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Review titled not 'fit for purpose', avoid.
Rated 1 star out of 5
by joules - Posted on 27 May 2023
[sorry,capitals key not working] this review is about boots nationwide prescription delivery service based in leicester, not the local service that the other reviews refer to. it does look like there is a general theme of 1 out of 5 stars though. i requested my usual 8 items & got an email ackowledgement. this was followed soon after by an 'amendment' email stating that one of the items had not been signed off by gp , instructing me to contact my surgery. before ringing the surgery & further clogging up their phone lines i rang boots to check first. hey-ho the person who answered & checked the status of my order said yes they had recieved the gp sign off with all the other items & yes, it was in stock and was at a loss to explain why i had been emailed. the reason i had checked was that this error occurs with almost every repeats request i've made. i have made numerous phone calls & sent numerous emails to my surgery because boots has instructed me to do so & not once was it correct, that an item wasn't signed off. the nhs is so stretched & gp surgery's struggling to cope with real priorities without my having to wait my turn on a phone line with minutiae all because boots can't do their job, which is afterall, their raison d'etre. the review guidelines state to provide facts about one issue & not historical problems. the reason i've referred to the history of the issue is that in isolation, my issue is very forgivable, even if a few times, we are all human & mistakes happen. without reference to previous incidents tho' the context is lost.
Visited April 2023
Boots has not yet replied.