Reviews

Displaying 1 to 1 of 1

1. Review titled Terrible customer service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 19 November 2023

   I’ve been using this dispensary for the past 2 years because Boots is relatively affordable and it’s consistently close to my home, but the customer service from this Boots is shocking! My daughter requires controlled medication on a monthly basis, 80% of the time when I go to get her medication the pharmacist arrives late (after 9:30am) or is unavailable (I’ve gone at 12 and been told the pharmacist is at lunch and to come back later). It’s like Russian roulette weather or not the pharmacist will be there. More often than not they don’t send me notifications that medication has arrived and is available for collection and on several occasions my private scripts that get posted to the pharmacy have been misplaced or they don’t get opened until I have to call after them. It’s incredibly frustrating and annoying especially since my daughter and I bother require chronic controlled medication, and it doesn’t seem to improve with time, it’s reliably unreliable.

   Visited October 2023

   Report as unsuitable

   Boots has not yet replied.

   ---