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UNIT 24 DEPARTURES LEVEL, TERMINAL 5 LANDSIDE, HEATHROW AIRPORT, MIDDLESEX, TW6 2RQ

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  1. Review titled Outstanding

    Rated 5 stars out of 5

    by Pete Butcher - Posted on 11 April 2025

    I visited Boots land side on 4th of April this year. I When I arrived I had a bit of a dilemma. Having just come from hospital in Queens square, I had a bottle of medicated shampoo, at 250 ml, I couldn't take that on the plane. I needed to de can't it into 100 ml bottles. Along came a Scottish lady who was in charge of the shop. She was outstanding, customer service was excellent. Very professional, she had a lovely easy manner about her. She sorted my problem in 2 minutes. As I went to pay, I couldn't find my mobile. This wonderful lady had seen where I was sitting and went to check. She found my phone on the floor. Not only helped me out, saved me from a lot of grief from my wife, for losing my mobile. If all your staff were half as good as this lady, your footfall would double. My only regret is, I have forgotten her name. Heathrow airport, land side Boots. Kindest regards Pete Butcher

    Visited April 2025

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