Boots - Ratings and reviews
Reviews
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Review titled Slow and lack of staff
Rated 2 stars out of 5
by Mrs Burton - Posted on 04 March 2024
Went in first thing, lack of staff. Told my items were in fridge got half of them didn’t realise till home. Rang them no answer on phone and was cut off after third time trying. What a horrible place to be a customer.
Visited March 2024
Boots has not yet replied.
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Review titled Poor Service and Getting Worse
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
This Boots has been offering a terrible service for a long time and shows no signs of improvement. Your GP can turn round your prescription almost immediately but Boots insist on 7 days plus to dispense it. Even then my experience is that it’s still not ready and they say they have to make it up and ask you to come back. Even if you don’t want a prescription and just want some over the counter medication you have to wait in a long queue of frustrated and angry people who haven’t been able to get their prescription. Awful experience but you have no choice because Lloyds has changed hands. And rumour has it the other Boots store is closing too so it will get even worse.
Visited October 2023
Boots has not yet replied.
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Review titled Long Ques Poor Service
Rated 1 star out of 5
by James - Posted on 06 November 2023
10 days to process prescription. I hour que to get to counter to be served. Only one person serving. 30 people in que for service. Extremely understaffed. Prescription wrong told to come back, then another 50 minutes to get served. Got told script comes from Docs, then goes to Sheffield for dispensing, then back to Cottingham with drugs, then checked at Cottingham before given out. I Absolute shambles, needs more staff and better management. Will not use again am changing chemist.
Visited October 2023
Boots has not yet replied.
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Review titled Find another pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
Waiting 2 weeks for one prescription and 1 week for two others, tried calling many times and phone never answered. If they are unable to fulfill their customers requirements at least own up to it or resolve it!!!
Visited November 2022
Boots has not yet replied.