Boots
UNIT 36, EALING BROADWAY CENTRE, THE BROADWAY, EALING, LONDON, W5 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by NT1 - Posted on 07 June 2024
This Boots is listed in the NHS website as one of the pharmacies that offer free covid tests for clinically vulnerable people but when I asked the pharmacy they were rude and said they offer no such thing and that I have to pay for it. I've always found customer service very rude in this branch and their pharmacy is very inefficient even when there are very few customers.
Visited June 2024
Boots has not yet replied.
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Review titled Poor service and bad manners
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2023
I had the misfortune of attending Boots in Ealing broadway shopping centre merely to collect a repeat prescription. Firstly my prescription couldn't be found. When it was eventually found I was told that I'd been prescribed one item out of five. Upon further investigation the staff found that they were infact wrong, It then took them another half an hour plus to compile my prescription. Even then they were one item short. No apology was offered, And when asked why it took so long to collate my items I was arrogantly informed by one member of staff that they were busy! And I wasn't the only one who had to wait unnecessarily, A very poor show. Staff blamed each other for the delay. Shocking.
Visited May 2023
Boots has not yet replied.
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Review titled Prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 24 February 2023
Although people come to collect prescriptions, that doesn't mean that some members of staff from the prescription desk should be arrogant and display an unprofessional behaviour, not to mention not wanting to search for the prescription because it just arrived. I worked in retail many years and we always did extra miles for our clients.
Visited February 2023
Boots has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Ealing local - Posted on 17 September 2022
Very slow at dealing with electronic prescriptions from my doctor. Often a week’s delay from issuance of the prescription by my doctor to being notified that it’s ready for collection. Would not recommend signing up to their service but use another pharmacy.
Visited September 2022
Boots has not yet replied.