Boothtown Pharmacy - Ratings and reviews
Reviews
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Review titled Rubbish.
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Trying to ring for repeat prescription no answer 6 times again this afternoon. They blame faulty phone system. But yet use phone when yr in shop. 3 weekends now with no meds. Awful , but the staff are so nice. ???
Visited March 2024
Boothtown Pharmacy has not yet replied.
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Review titled Disgusting service
Rated 1 star out of 5
by Steph Cartwright - Posted on 06 October 2023
Absolutely horrendous customer service especially with the booster injections where they are late setting up, systems not working and even saying no gloves are needed even though other vaccine centres are using gloves. They also give out wrong information which ultimately hinders you from re applying for an appt... What an absolute joke. Never open on time and never answer their phones. Spent two hours constantly ringing off the hook trying to get through
Visited October 2023
Review titled Boothtown Pharmacy
Replied on 11 October 2023
Dear Ms Cartwright Thank you for taking the time to share your feedback on your recent visit. I am sorry that you got caught up in a national issue with the online COVID-19 booster platform being out of action at the start of the day. As quickly as we could the NHS back-up paper system was shared with teams to enable patient care whilst the NHS IT Team fixed the issues. Can I also apologise that a member of the team referred you to an old phone system for re-booking your vaccination rather than the correct online portal. I have visited the pharmacy today to discuss your review, ensure their opening time of 9am is clearly displayed and adhered to, correct phone processes are in place and checked the team are now clear on the booking process for COVID-19 vaccinations and that the correct infection and prevention system are in place. The NHS COVID-19 training is clear that gloves are not required for most COVID-19 vaccinations however they may be required for some individual patients or vaccinators. Again, apologies there were difficulties with the booster vaccination clinic on the day of your appointment, the team now have a back-up system in place if the online system is down again to prevent similar delays to patient care. Our Manager Mobeen and his team are conscientious and caring professionals who have been deeply saddened by your feedback, please accept their sincere apologies. If you would like to contact me directly, please email contact@thehubpharmacy.com Liane, Pharmacy Superintendent.
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Review titled Pleasant visit
Rated 5 stars out of 5
by John webster - Posted on 11 October 2023
Popped in to grab my partners medication. The team were really friendly and upbeat. They were very efficient and happy to help. Highly reccomend
Visited October 2023
Review titled Boothtown Pharmacy
Replied on 17 October 2023
Dear Mr Webster, Thank you for taking the time to give feedback on your recent visit. Your feedback has been shared with the team, who are always really keen to hear feedback about their service. Great to hear everything was friendly and efficient. Thanks again, Liane - Pharmacy Superintendent
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Review titled Fantastic customer service
Rated 5 stars out of 5
by Issaac - Posted on 30 August 2023
Went to the pharmacy to pick up some medication. Staff were extremely welcoming and pleasant. I am always attended really quickly and everything is always communicated very clearly. I’ve left a review because I feel the full team deserve some recognition. Keep up the good work guys.
Visited August 2023
Boothtown Pharmacy has not yet replied.
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Review titled Great Customer Service
Rated 5 stars out of 5
by Raihan Mehbub - Posted on 11 July 2023
I was in need of some advice, the pharmacist was exceptional. He went the extra mile just to answer my queries and gave me lots of information. I feel a lot better after speaking to him and all my questions have been answered. Great customer service from the local pharmacy. Much appreciated
Visited July 2023
Boothtown Pharmacy has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
Went to pick up a prescription for a family member, staff went above and beyond to help. Staff were very happy to help and professional with their work. Will be making this my regular pharmacy.
Visited July 2023
Boothtown Pharmacy has not yet replied.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
The service is absolutely appalling the staff are rude they never have any of your prescriptions in , you could be the only person in the chemist and they will just look at you and leave you just stood there for ages it’s disgusting don’t know how they manage to stay open
Visited May 2023
Boothtown Pharmacy has not yet replied.
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Review titled Bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
This has gone on for months. I called them twice. They just hung up. The prescriptions are never ready on time. Sometimes you've got to wait a whole weekend with no medication because it's not ready. What's going on? Surely this is unacceptable and needs reporting to a NHS ombudsman.
Visited March 2023
Review titled Boothtown Pharmacy
Replied on 11 April 2023
Dear Patient Thank you for taking the time to share your review. I was sorry to read your comments both about issues with contacting the pharmacy by phone and also regarding collecting your prescription from the pharmacy. If we can support you or you would like to share more details to support us investigate and resolve issues with the team please get in touch via contact@thehubpharmacy.com Kind regards, Liane Hannah Pharmacy Superintendent
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Review titled Staff are all top notch +++++
Rated 5 stars out of 5
by Paul Holdsworth - Posted on 25 August 2022
Never had any problems what so ever always sort my things out for me and always willing to help 👍👍👍👍👍
Visited August 2022
Boothtown Pharmacy has not yet replied.
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Review titled Useless space
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
Ignore the phone ringing and never answer and blame it on a dodgy line when questioned about it, never have what’s needed and customer service is non existent
Visited May 2022
Review titled Boothtown Pharmacy
Replied on 30 May 2023
Dear Patient I'm sorry you had problems when using the pharmacy. Our team has been changing over the past year but is now settled and are there to support you. I am aware our phone system can cause some confusion as it never gives the engaged tone, so even if a colleague is on the phone it will still ring out to you. I will share your feedback with the manager, and ask him to ensure he and the team answer promptly. Please feel able to get in touch on contact@thehubpharmacy.com Liane, Pharmacy Superintendent