Bishopdown Pharmacy
BISHOPDOWN SURGERY, 28 ST CLEMENTS WAY, SALISBURY, SP1 3FFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2025
Prescription request into pharmacy on 9th March. Still not ready on the 18th March. Telephone not answered after 5 attempts at calling.
Visited March 2025
Review titled Bishopdown Pharmacy
Replied on 19 March 2025
Dear Patient, Thank you for your feedback on our Bishopdown Pharmacy. My sincere apologies for the reduced level of service at the Pharmacy. We have just installed a new Patient Medication Record (PMR) computer system and have regrettably been hit with some IT issues that we are working on daily with the PMR supplier. This has led to a severe increase in the already massive demand on the pharmacy. We will be back on track very soon and once again, my sincere apologies for this matter. Kind regards, Kris Operations Manager Medicine Clinic Ltd
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Review titled Unacceptable service
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2025
Prescription was put in on 18 th March for delivery too my address it’s now 27th March and no sign of the prescription being delivered. Have tried numerous times too ring them and never answer their phone . This is the 2nd time this month this has happened my son also has had the same problem. I am a housebound patient too so unable to go too the pharmacy myself .
Visited March 2025
Review titled Bishopdown Pharmacy
Replied on 27 March 2025
Good evening Anonymous Thank you for taking the time to review our Bishopdown Pharmacy. Although I was disappointed to read the contents and assure you I'm here to assist in resolving the matter. I would like to take a moment to respond to your feedback. You kindly state your prescription as put in on 18th March. Usually, these can take 3-5 working days to be processed and ready for patients. Taking into account the pharmacy being closed on Saturdays, five working days would equate to 25th March. We have recently had a new Patient Medication Record (PMR) computer system installed at the pharmacy and have been faced with some IT issues out of our control. This has led to us running slightly behind, for which I sincerely apologise for. The staff are working round the clock to bring us back on track. Please do contact me at our Head Office email address with your contact details, and I will ensure I pick this up with the pharmacy as a priority. admin@medicineclinicltd.co.uk Kind regards, Kris Hillary Operations Manager Medicine Clinic Ltd