Bishopdown Pharmacy
BISHOPDOWN SURGERY, 28 ST CLEMENTS WAY, SALISBURY, SP1 3FFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2025
Prescription request into pharmacy on 9th March. Still not ready on the 18th March. Telephone not answered after 5 attempts at calling.
Visited March 2025
Review titled Bishopdown Pharmacy
Replied on 19 March 2025
Dear Patient, Thank you for your feedback on our Bishopdown Pharmacy. My sincere apologies for the reduced level of service at the Pharmacy. We have just installed a new Patient Medication Record (PMR) computer system and have regrettably been hit with some IT issues that we are working on daily with the PMR supplier. This has led to a severe increase in the already massive demand on the pharmacy. We will be back on track very soon and once again, my sincere apologies for this matter. Kind regards, Kris Operations Manager Medicine Clinic Ltd
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Review titled Unacceptable service
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2025
Prescription was put in on 18 th March for delivery too my address it’s now 27th March and no sign of the prescription being delivered. Have tried numerous times too ring them and never answer their phone . This is the 2nd time this month this has happened my son also has had the same problem. I am a housebound patient too so unable to go too the pharmacy myself .
Visited March 2025
Review titled Bishopdown Pharmacy
Replied on 27 March 2025
Good evening Anonymous Thank you for taking the time to review our Bishopdown Pharmacy. Although I was disappointed to read the contents and assure you I'm here to assist in resolving the matter. I would like to take a moment to respond to your feedback. You kindly state your prescription as put in on 18th March. Usually, these can take 3-5 working days to be processed and ready for patients. Taking into account the pharmacy being closed on Saturdays, five working days would equate to 25th March. We have recently had a new Patient Medication Record (PMR) computer system installed at the pharmacy and have been faced with some IT issues out of our control. This has led to us running slightly behind, for which I sincerely apologise for. The staff are working round the clock to bring us back on track. Please do contact me at our Head Office email address with your contact details, and I will ensure I pick this up with the pharmacy as a priority. admin@medicineclinicltd.co.uk Kind regards, Kris Hillary Operations Manager Medicine Clinic Ltd
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Review titled unacceptable delay in supplying medication
Rated 2 stars out of 5
by mr anthony edmonds - Posted on 14 May 2025
My request in March for a repeat prescription of Phenytoin was 2 weeks late in being supplied, leaving me a week with no anti epileptic drug. Stressful! This is about to happen again. Yesterday I was told it would be at least another week before my next prescription could be supplied, meaning I run out again. I am 81 years old and cannot handle this stress. Please don't try telling me this is an IT problem that is just a very poor excuse.
Visited March 2025
Review titled Bishopdown Pharmacy
Replied on 15 May 2025
Dear Mr. Edmonds, Thank you sincerely for your review of Bishopdown Pharmacy. While I was disappointed to read about your experience, I appreciate you bringing it to our attention. My name is Kris Hillary, and I am the Operations Manager for Medicine Clinic Ltd, the company that owns Bishopdown Pharmacy. I’ve looked into your feedback right away and would like to share my findings with you: It appears that your wife visited our pharmacy yesterday and was informed by our staff that the prescription was not yet ready, as the medication was on order and scheduled for delivery today. We always strive to process prescriptions for our patients upon their arrival, and I’m glad to confirm this was offered yesterday. This morning, our team explained to your wife that while the bulk of the prescription is ready, we are still waiting for one remaining item. Our staff offered to provide her with what we had already dispensed; however, it seems that she preferred to wait for the complete order this afternoon. I truly apologise for the inconvenience you and your wife have experienced. We are committed to enhancing our service speed and efficiency moving forward. Your feedback is invaluable to us as we continue to improve. Thank you for your understanding, and please do not hesitate to reach out if you have any further concerns. Warm regards, Kris Hillary Operations Manager Medicine Clinic Ltd