Asda Pharmacy
UNIT 9 TURNER RISE, PETROLEA CLOSE, COLCHESTER, ESSEX, CO4 5TUContact details and opening times
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Reviews
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
Having electronically ordered my repeat prescription I called to collect from Asda pharmacy to be told that my strong painkillers were on order and to come back tomorrow. I advised the pharmacist it would be Wednesday before I could get back there but it turned out that I couldn't get there until Saturday. When I went to collect I was then advised that they didn't have them and to come back on Monday. As I had run out and was now in excruciating pain I told the dispenser I had no tablets left, and that they were supposed to be in 4 days ago. She went into the back and what a surprise, she found them - they hadn't been put in the right place. At 5.15 I was told it would 15-20 minutes so I went and did my shopping. When I came back to the pharmacy it was closed!! The sign said they were closed from 5.30 - 6.00, so why did they tell me to come back between 5.30 and 5.35? I use the Asda pharmacy for convenience but I will be looking for another pharmacy as this one has gradually been getting worse over the last 6-12 months and I can't deal with constantly having to go back because they don't have medication in stock, and don't let regular customers know. And how frightening is it that a pharmacy can misplace orders of prescription-only high strength Painkillers??
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by sylvia davis - Posted on 18 October 2023
My husband and I had our flu vaccinations at Asda in Kettering and we were so impressed with everything. The pharmacist who administered the vaccine was welcoming, friendly, and nothing was rushed. We can both honestly say that we didn't feel the needle at all and this really surprised us. It was probably our best experience of a vaccination ever and we are in our 70s so have been injected many times!
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled Unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2023
Issue with pharmacy, I currently have a flu bug, coughing a lot etc went to pharmacy to find best cough medicine to purchase as I am asthmatic. After waiting over 30 minutes in queue was advised to go to my surgery, remember this is on a Saturday) lady serving on counter was surprised that my surgery was not open on a Saturday (which one's are?) She then preceeded to ask pharmacist who apparently advised to go to isle 4 and buy cough sweets and no other advice. I believe nhs scotland advises that you visit a pharmacy for minor issues! Left totally disgusted with service received
Visited October 2023
Review titled Asda Pharmacy
Replied on 24 November 2023
Hi, could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks -Hope
Provided by Yext
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Review titled Forget booking a flu jab!
Rated 1 star out of 5
by Pip G - Posted on 24 October 2023
Tried half a dozen times to book my private flu jab, and they repeatedly cancelled without explanation. Have now booked with a different pharmacy that are much more reliable. Absolute joke!
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled Rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Go to collect an emergency prescription for my elderly mum. Ignored for a while so had to get their attention. Very rude and abrupt women serves me give name many times to her her attitude was extremely rude couldn’t find the prescription told not her problem I ask what am I to do as doctors were now shut another member of staff comes over even ruder than the first told me that I couldn’t of seen a doctor so no prescription is issued tried to tell me who I must of seen tried explaining who I saw and when didn’t listen just over talked me and told again not their problem so had to leave empty handed and upset will never return that’s for sure what has happened to help and compassion today definitely need more customer service training
Visited October 2023
Asda Pharmacy has not yet replied.
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Review titled hopeless service delays
Rated 1 star out of 5
by Long time customer - Posted on 15 September 2023
Since Asda Wakefield moved its pharmacy location within the store the service has been dreadful. There is always a queue of people and no staff to serve them. I went in today to collect a prescription which they have had for a week, to be told that not all the drug was available and in any case it had not yet been made up and would take another half hour. This is by no means the first time I have been given this answer. It may be significant that there is a big notice warning people not to be abusive to staff. I'm not surprised they feel the need for this given the appalling standards of service. Many customers being made to wait for ages must be tempted to complain.
Visited September 2023
Asda Pharmacy has not yet replied.
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Review titled In agony due to Asda incompetence
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2023
3rd visit still not available ,now it’s Saturday and I now have to wait until Monday afternoon with no guarantee it will be there. Why are NHS England allowing Asda to delay dispensing urgent medication , if Asda can’t dispense medication within a reasonable time they shouldn’t be on your list
Visited September 2023
Asda Pharmacy has not yet replied.
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Review titled Unacceptable treatment
Rated 2 stars out of 5
by Brian Wilson - Posted on 14 September 2023
I was denied collection of my antibiotics until I had completed an antibiotic audit. I had been advised by my GP surgery that a prescription had been sent to Asda Pharmacy, Westbrook, Warrington, at the request of my Respiratory Consultant following the receipt of recent test results. On arrival at the pharmacy I was advised that my prescription would not be dispensed to me until I had completed a newly introduced Antibiotic Audit. Although, I understand the rationale behind the Audit, I find it unacceptable that my medication should be withheld from me until I had satisfactorily completed the form. Not happy at all. This should be purely voluntary.
Visited September 2023
Review titled Asda Pharmacy
Replied on 24 November 2023
Hi, could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks -Hope
Provided by Yext
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Review titled Totally incompetent at Asda Mansfield Pharmacy
Rated 1 star out of 5
by Linda Adams - Posted on 25 September 2023
I have persevered in trying to get my repeat prescription for cancer treatment ordered for collection at the Asda Mansfield Pharmacy for nearly 3 years. I believe that on over half of these monthly collections they have given me a date to collect the next repeat prescription but then I arrive and they've forgotten to order it. Enough is just enough. I need to take the medication at the same time each morning and it took them until 3pm to prescribe it today as they had forgotten to place the order again. Never again will I rely on them to order this medication, one customer who will never be returning.
Visited September 2023
Asda Pharmacy has not yet replied.
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Review titled Thank you
Rated 3 stars out of 5
by M Kendall - Posted on 15 September 2023
What a difference a day makes. I had occasion to visit Asda Pharmacy on 3 separate occasions to get a flu vaccination. The Pharmacy had the flu vaccinations in store because I had checked. On each of these visits I received a different story as to why flu vaccination wasn't available to be administered. I walked in today and asked and much to my surprise was offered the vaccination. Many thanks to the Pharmacist on duty today,15.09.23, at Asda Old Mill Lane Barnsley. He was professional, obliging and overall a very pleasant human being. He was able to give me my flu vaccination, which I am extremely grateful for. Thank you.
Visited September 2023
Review titled Asda Pharmacy
Replied on 24 November 2023
Hi, could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks -Hope
Provided by Yext