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Asda Pharmacy - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Rude staff that ignore you

    Rated 1 star out of 5

    by Anonymous - Posted on 23 February 2024

    I went to Asda to get some emergency medication, as my usual chemist let me down I spoke to 111 and was told to go straight to Asda for a referral When I explained to the pharmacist why I was there, she just walked off without saying a thing She came back after 20mins to give someone else a prescription and when I asked her what was happening, she said that she was waiting for the info from 111 After another 30 minutes, she told me that she couldn’t help and that I could try Boots Had to wait until the next day to get it from another pharmacy She was very short with me and even though she had phoned my usual pharmacy to confirm my info, treated me with a total lack of empathy and offered no helpful alternatives

    Visited February 2024

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    Asda Pharmacy has not yet replied.

  2. Review titled Rude pharmacy assistant

    Rated 1 star out of 5

    by Anonymous - Posted on 24 November 2023

    I found myself in a position where my usual pharmacy did not return my prescription to the spine, and I was unable to get there before they shut. I came to Asda as it was the only one I knew was open. The pharmacy had to shut for the pharmacist break which is completely understandable so I was waiting for around an hour in total. What wasn’t understandable was why the pharmacy assistant was so cold, rude and quite frankly made me feel like a complete inconvenience. I was there to pick up my anxiety medication… If people in caring roles/healthcare cannot show compassion they should not be in the job. I will never get a prescription from there again. I work in the care sector, and I know it costs absolutely nothing to be nice. Even on our bad and busy days.

    Visited November 2023

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    Review titled Asda Pharmacy

    Replied on 29 November 2023

    Hi there, thanks for reaching out. Here at Asda we take pride in our customer service, so I'm sorry to hear of this. We will ensure this logged for improvement. Thanks again, Mariya.

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