ASDA Pharmacy - Ratings and reviews
Reviews
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Review titled Abysmal
Rated 1 star out of 5
by Sandra Cleator - Posted on 05 April 2024
40 min wait to be told it won’t be ready today. It should have been ready 5 days ago. In 40 minutes not one name was called of the 9 people waiting. Obviously too many patients, an extremely broken “ system “. Staff must dread working there. Never using Hunts Cross again.
Visited April 2024
Review titled ASDA Pharmacy
Replied on 08 April 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Always waiting
Rated 2 stars out of 5
by Dorothy manning - Posted on 28 March 2024
I wish to complain about the pharmacy in the asda in ellesmere port. It seems eventide I go in my prescriptions are never ready and I have to wait 20 minutes to half an hour even though the prescription has been in there for over 7 days. It dies say that it may take 72 hours from receiving the prescription which is why I always give more than 4 days before collection. On Tuesday 26th March I went in to collect the my medication for which they would have had the prescription 8 days. I was informed it was not ready and would be 20 minutes after waiting 20 minutes in the queue of 2 people. When I was given my medication I was told 2 items, gabapentin and paracetamol were out of stick but would be ready the next day(wed 27th). I said OK will call back tomorrow but didn't actually get back until Thursday 28th and by this time I had run out of both medications. After waiting in the queue for 15 minutes I was told they were not ready and would be 20 minutes. I said it wasn't acceptable as it should have been ready for me the day before. She said there is only one on, which I couldn't work out as does this mean it takes over a day to do the prescription. It seems that they only begin filling out the prescription when you go to pick it up so that's the reason you have to wait everything. I think this is poor service which then holds up the queue and creates impatience. I will be moving pharmacies as it really unfair on their customers to deliberately not fill out the prescription when it arrives ready for pickup. Its not as if it is easy to nip back to the pharmacy as it is 2 mile's away.
Visited March 2024
Review titled ASDA Pharmacy
Replied on 08 April 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Bad service
Rated 1 star out of 5
by Ashleigh Jones - Posted on 28 March 2024
Was an hour wait with a child with strep A which was fine until the lady kept coming over shouting it’s an hour wait go away.? No customer service skills at all
Visited March 2024
Review titled ASDA Pharmacy
Replied on 08 April 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Awful pharmacy
Rated 1 star out of 5
by Lorraine wright - Posted on 10 February 2024
Refused to sell me canesten thrush cream as I’ve had two episodes in the last 6 months. Told to see a doctor. It was a Friday afternoon? I told her the doctor knows, which he does, but still refused. I’m a 55 year old disabled women who can’t walk far and was asking for thrush cream, I felt very degraded and panicked as I suffer depression and anxiety. This resulted to me ending up in tears in the middle of Bletchley asda. My husband then suggested we go to Tesco over the way and try there, they sold it on the shelf!! What was the problem. I thought pharmacy’s were meant to help not refuse. I wasn’t asking for a grade a drug just some cream to relief my itching. I had any bladder removed 4 years ago and have been prone to thrush ever since. I am livid that I was put through this humiliation just for wanting some cream. Which I feel is embarrassing enough to ask for let alone be refused.
Visited February 2024
Review titled ASDA Pharmacy
Replied on 16 February 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled No notifications
Rated 2 stars out of 5
by Diane Elsdon - Posted on 23 February 2024
I have gone twice to Asda in the last few weeks to collect my prescribed medication and both times they were closed. Once between 12 and 1pm and this week between 4.30 and 5pm. I travel over 6 miles each time to the Ashington store. I realise that there will be times the staff need a break. I have no problem with this but they surely should notify customers of these closures. It makes me want to change pharmacy
Visited February 2024
Review titled ASDA Pharmacy
Replied on 14 March 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Very poor service
Rated 2 stars out of 5
by Anonymous - Posted on 27 January 2024
Pharmacy was supposed to be open from 9am, at 9.10am there was still no sign of the pharmacist. The staff there did not seem to be notifying people of this as they arrived to join the queue. When asked when the pharmacist would arrive, staff were only able to say they did not know and that the pharmacist was running late. All the available seats were taken and as I am not able to stand for long periods, I ended up leaving and will have to make another journey to collect my prescription.
Visited January 2024
Review titled ASDA Pharmacy
Replied on 09 February 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Incompetent staff
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
Everytime I’ve used Asda pharmacy they can never find the prescription despite GP confirming it has been sent over on multiple occasions. It’s wasting GP time and my own time when I’m already unwell. The prescription was suddenly “found” after mentioning I’d like to make a complaint. The pharmacist in shift then said they don’t have the prescription in stock which felt as if it was untrue based on how common the antibiotic is and she gave no other recommendation for a pharmacy who would have it or to order it in. I’m appalled with the service and level of care this service provided.
Visited January 2024
Review titled ASDA Pharmacy
Replied on 09 February 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Doesn’t process nhs ppc
Rated 1 star out of 5
by Rashed - Posted on 15 April 2024
Almost every pharmacy up and down the country process and promote nhs Prescription Prepayment Certificate (ppc). I’m shocked and disappointed that pharmacy like this one under a prominent name couldn’t process my prepayment request. Instead asked me to leave my prescriptions item and do it online? I had to wait 20 minutes just to get served and then they took the pride saying they don’t process NHS prepayment certificate.
Visited January 2024
Review titled ASDA Pharmacy
Replied on 02 May 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Unprofessional advice
Rated 3 stars out of 5
by Anonymous - Posted on 16 December 2023
Today went to collect prescription for my little boy medication for his trush in his mouth.i m still brestfeeding and was advised by a doctor to use a cream after each feed to stop the trush spreading. The cream was out of stock when asked if there is alternative that could be used pharmacist suggested to stop breastfeeding. I m shocked the professional pharmacist would give such a advice. It's my individual choice to still breastfeeding and I dont need that kind if advices from anyone especially professional...
Visited December 2023
Review titled ASDA Pharmacy
Replied on 09 February 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2023
Pharmacy continuously is missed medication that I have requested on the same prescription. Pharmacist was unwilling to help to figure out where the prescription had gone or even suggesting who I can contact to get this rectified. Staff were really condescending and didn't explain anything clearly.
Visited December 2023
Review titled ASDA Pharmacy
Replied on 09 February 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.