Asda Pharmacy - Ratings and reviews
Reviews
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Review titled Terribly disorganised
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Staff always say they don't have the prescription even though it's on a new batch. When they do find it they say its expired. It hasn't because they then find further info and order the medication. They never answer their phone, staff are rude and unhelpful and often we have to arrange an emergency prescription and get GP to ring chemist to sort them out. Would never use again.
Visited October 2022
Review titled Asda Pharmacy
Replied on 13 October 2022
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the store name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
Provided by Yext
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Review titled Rude staff. Unpleasant experience.
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
I never leave bad reviews but this is something that I'm still thinking about days after. I went to Watelooville asda Pharmacy to collect a batch prescription and order a repeat prescription. After waiting in line for a while, other customers behind me where being served before me but I didn't complain as the staff seemed stressed. Two woman there couldn't seem to find anyone's prescription and couldnt remember any customers name often getting customers names wrong for the prescriptions they where looking for. The General Manager who was there due to short staff was serving me, she was extremely rude. Huffing at me when I was asking for help and generally acting impatient and annoyed with me. Told me not to order repeat prescriptions in store as I need to do it all online which means I would have to contact my doctor even though the doctor would tell me to contact the pharmacy. When I asked if I could have my batch prescription that day due to my medicine running out I was told no and I had to wait for 2 days meaning I have gone without medicine for 2 days. I have severe anxiety so I don't like causing any fuss. I have now had to ask someone to come with me to collect the prescription as I am so anxious I can't go on my own due to the last experience there. I think the general manager needs to have some more customer service training.
Visited October 2022
Review titled Asda Pharmacy
Replied on 18 October 2022
We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask Thank you, Asda Pharmacy Compliance Manager.