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Ariana Pharmacy - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled poor communication / logistical issues

    Rated 1 star out of 5

    by Anonymous - Posted on 24 November 2023

    Unfortunately, I had a poor experience with this Pharmacy. After one telephone call, I never heard or was able to communicate with the resident pharmacist ever again. Less than 2 weeks later, I realised it was impossible to speak to someone via phone, with no response to my email/s, making it extremely hard to know what’s happening logistically both for myself, and my gp. They sent me an email to leave a review before I received any services from them. I found that quite bizarre, but I was more focused on getting my prescriptions confirmed, both time and dosage wise irrespective of the medication. It was impossible to confirm vital information such as; ‘have my prescriptions arrived correctly’, when will it be sent given you have stock issues’…but I only had one chance to speak to them via phone and that was to register myself or nominate as it’s commonly known as. The only phone call I was only able to have with this pharmacy was with a polite gentleman in order to help me set me up in their system and help me change my nominated pharmacy. They do deliver, but no handover unless it won’t fit through the letterbox. NHS time is so precious, including everyone’s health.

    Visited November 2023

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    Ariana Pharmacy has not yet replied.

  2. Review titled Extremally unhelpful and rude staff

    Rated 1 star out of 5

    by Anonymous - Posted on 11 July 2023

    Ariana Pharmacy Greenford Road, consistently fails to provide prescriptions that have been sent electronically from the doctor. This negligence has resulted in unnecessary delays and inconvenience for patients who rely on their medications. Despite repeated promises to call back, the pharmacy staff frequently cites unavailability or stock shortages as reasons for not dispensing the prescribed medications promptly. Moreover, the unhelpful attitude of the staff on duty exacerbates the situation. Whenever I have attempted to reach out to the pharmacy via telephone, my calls have gone unanswered. This lack of responsiveness, combined with their rudeness when I have managed to speak to them, reflects a complete disregard for patient welfare and a lack of professionalism.

    Visited July 2023

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    Ariana Pharmacy has not yet replied.

  3. Review titled Not really open 24 hours

    Rated 3 stars out of 5

    by Anonymous - Posted on 06 June 2023

    It says that it is open 24 horbut then you get there and no one is there and you keep calling their Number for about an hour and no answer, you knock at the window and nothing. Please make sure you updated your opening times, as when trying to get a medicine for a child and the nhs website says that this is open and you travel their to waste more than an hour and return with no medicine

    Visited June 2023

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    Review titled Ariana Pharmacy

    Replied on 12 July 2023

    The pharmacy opening hours are displayed on our website, NHS website and the window. Please read carefully as we close at 8pm on Thursdays

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