Air Balloon Pharmacy
Air Balloon Surgery, St George, Bristol, BS5 7PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful customer service
Rated 3 stars out of 5
by Anonymous - Posted on 02 May 2025
Was served by an unpleasant individual who didn't understand a question I asked - pharmacist stepped in and advised I was satisfied left it at that. Whilst waiting for prescription this individuals behaviour continued towards another person requesting a prescription. Things escalated this person was called out and was actually asked out of concern if was ok and needed a break. I tried to diffuse the situation by saying oh it's a hot day we are all grumpy even I am. This didn't work and said person continued being incredibly rude to the customer so much so that I got involved and called out their behaviour too I was made to feel bad doing this by said person but was so shocked by what saw. I totally understand that people have bad days but in a customer facing role need to ensure it isn't taken out on customers regardless of agree with them or not This individual was given a chance to apologise and say were having a bad day but refused. The situation could have been resolved if they did and not lead to a bad review like this one to be written. It's made me hesitant (despite being the most practical pharmacy for me ) to go back there even though had good experiences in the past.
Visited May 2025
Air Balloon Pharmacy has not yet replied.
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Review titled Unreliable opening hours
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2025
Recently visited this pharmacy several times to pick up medication. I can only go after work but since, apparently, the pharmacy closes at 6pm I can only just make it. I arrived at this place at 5:52. It was closed. This happened several times.
Visited February 2025
Air Balloon Pharmacy has not yet replied.
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Review titled Problems every single time
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2024
Every time I use this pharmacy there's a problem. I regularly have to go in 2 or 3 times to get what I need. Always seem to have lots of staff but noone knows what they're doing. They don't seem to care that they waste your time. Today they you'd me there was no prescription but the GP surgery confirmed there was and they could look it up themselves. Seems they don't care enough to put the effort into actually helping.
Visited August 2024
Air Balloon Pharmacy has not yet replied.