Practice Plus Group
Hawker House, 5-6 Napier Court, Napier Road, Reading, Berkshire, RG1 8BWPatient ratings and reviews
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Reviews
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Review titled Call agents
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
After 35 calls and 11left messages I finally got through to some one about my issue with my procedure after explaining my issue I was then told I was incorrect to call my procedure an endoscopy it's actually a sigmoidoscopy then I was told that its ok I'm male and we are apparently famous for not reading the correct terms and need to be treated like babies most of the time because we are not too smart then told me she is too busy to speak to someone who does not refer to her as a ma'am I can only assume she has serious femanist issue but to be placed in a job where she has to talk to people is a discrace and huge lmistae of the managers of that system
Visited August 2023
Practice Plus Group has not yet replied.
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Review titled Absolutely useless
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2023
Absolutely useless and a waste of my time. Not fit for purpose. Kept on hold too long. Asking the same question from previous calls, call handler not being able to access my previous call logs. A doctor who said he would refer me to a 24/7 district nurse but didn’t.
Visited August 2023
Practice Plus Group has not yet replied.
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Review titled No point in the dental service
Rated 1 star out of 5
by Sarah - Posted on 13 August 2023
I had excruciating dental pain with a swollen face, I couldn't concentrate on immediate necessary activities, was pacing up and down, could no longer take any more painkillers as I had reached the full recommended dose. I am both mother and carer to my 3 children who rely on me. Phoned the service, all they did was recommend the services of local dentists, who were full when phoned and even the receptionists were saying 111 keep referring people even though we have no appointment spaces left. 111 referred me to one dentist who told me that they had no NHS spaces left, but would happily see me if I paid £190. This unfortunately was not an option for me, as having not long got back from a family holiday I didn't have funds available. I phoned 111 on 4 separate occasions who went through the same questions each Time whilst I was finding it painful and difficult to speak. I was eventually told that a nurse would ring me back, however I got a call in the middle of the night to say the nurse was overwhelmed and was unlikely to phone me soon, but did I still want a call back, to which I replied yes. Its a good job that the next morning at opening my own dentist managed to fit me in as an emergency and give me antibiotics as I don't know what I would have done otherwise, i never heard from the nurse. My infection was very bad. As someone who is used to dental pain having had 2 full sets of braces, and teeth pulled out and moved around, I don't succumb to dental pain easily and yet I don't feel that I was taken seriously as to how bad my problem was. I also have fibromyalgia that is know to set nerve signals off and cause even more pain, yet this wasn't even one of the things they asked me about or took into account, despite me telling them of this. I am now absolutely terrified of experiencing dental pain like this again as I know that this service will just leave me to suffer.
Visited August 2023
Practice Plus Group has not yet replied.
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Review titled Unbelievable service and treatment
Rated 5 stars out of 5
by Anne Miles - Posted on 11 July 2023
I went to practice plus in king George’s hospital, Ilford, to have a very small cyst removed from my knee. The service, the staff, the treatment, the surgeon, the ward staff, everyone was absolutely brilliant. Polite, caring, helpful. The building and the ward were spotless. I had stitches in the knee and unfortunately my fault entirely that the stitches split because I forgot and bent the knee too much so the wound opened. I called the hospital and they said come down straight away which I did and had it redressed with strips holding the wound together. So far so good. I cannot fault this place and if I ever have anything done again it would be my pleasure to go there again. Thank you
Visited July 2023
Practice Plus Group has not yet replied.
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Review titled My 5 month old baby
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Called 111 with the advice off a doctor, as my baby hasn't been well with a temperature and has repeatedly thrown up, not keeping anything including water down, was told when on the phone they'd ring within the hour, it is 2 and a half hours later and has been sick again and no call back, what was the point in getting a pay rise when you obviously by the looks of the reviews don't do your job correctly. Won't be ringing 111 as they're a waste of time.
Visited July 2023
Practice Plus Group has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2023
Ridiculous situation where the operator would not (could not) discuss notes of previous call. Follow on from the same issues which I need additional help with. Not their fault personally I am sure no doubt its 'the process.' Well the process is clearly not fit for purpose. Can't get a go appointment. NHS consult closed at the weekend and NHS 111 won't deal with it. It encourages people to tell a pack of lies to get referred or they go to A&E and for older, honest people (like me) it's very difficult and puts my health at risk.
Visited June 2023
Practice Plus Group has not yet replied.
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Review titled Poor service- seriously needs reworking
Rated 1 star out of 5
by R Barner - Posted on 28 May 2023
Phoned in for my 2 year old grandson with temp 39.4, rash all over, sleepy and in pain along with other symptoms. Was accessed that needed a call within 1 hour, durring this time started to vomit as well. Chased twice as not call received. Now 5 hours waiting!! They can’t say how long will be, 111 phoned them and they saw they have breached his time wait( could be dangerous the extended waiting, meningitis ect) but still not called. I believe we now will go to A&E and tell them reason we are there as did try to see gp.
Visited May 2023
Practice Plus Group has not yet replied.
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Review titled Is anybody there?
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
Tried but unable to contact 111. Appalling waste of public money. Had no choice but to dial 999 instead.
Visited May 2023
Practice Plus Group has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
3 minute wait to speak to an advisor, call back from a doctor within 3 hours, 15 mins taken to discuss symptoms, treatment and to ensure everything was clear. Very lucky to have such a great service available
Visited May 2023
Practice Plus Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2023
Was very happy with the service I received both from the person on the phone who received my call and the medical person who handled my concern
Visited May 2023
Practice Plus Group has not yet replied.