ieso
The Jeffreys Building, Cowley Road, Milton, Cambridge, Cambridgeshire, CB4 0DSPatient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2024
Lovely therapist, however the contents of my discharge letter left me feeling very disillusioned as all the session were now for nothing. I feel I haven’t been listened to as an individual and patient centred care was replaced by a generic narrative.
Visited September 2024
Review titled ieso
Replied on 05 February 2025
Dear Reviewer, Thank you for your feedback. We’re really sorry that reading your discharge letter left you feeling this way. We understand how important it is to feel heard by your therapist and for your discharge letter to reflect your experience, and we regret that this wasn’t the case for you. We truly value your feedback and have taken it on board. As part of our recent review of the discharge process, we have worked with a lived experience advisor to ensure our discharge letters better reflect each individual’s journey. If you would like to discuss this further, please feel free to reach out to our Complaints Department at complaints@iesohealth.com. Best wishes, Lizzie - Patient Services Team Leader, ieso
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Review titled Not useful at all
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2024
Have to keep repeating myself felt like therapist was not reading what I wrote lots of gaps before replies ( must be dealing with other clients at same time) didn’t send information she said she was going to, very frustrating
Visited July 2024
Review titled ieso
Replied on 05 February 2025
Dear reviewer, Thank you for your feedback. We’re sorry to hear that your experience with ieso was frustrating. Please be assured that your therapy time is solely dedicated to you - therapists do not share their time between multiple clients during a session. We understand how important it is to feel heard and receive timely responses, and we regret that this wasn’t your experience. Your feedback is important to us, and we appreciate you taking the time to share it. If you’d like to discuss this further, please contact our Complaints Department at complaints@iesohealth.com. Best wishes, Lizzie - Patient Services Team Leader, ieso
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Review titled Waste of Time
Rated 1 star out of 5
by Pauline - Posted on 30 May 2024
I was referred because of a long standing phobia that has been getting much worse.I did think I was getting somewhere but was then dumped unceremoniously because I had used up my allotted time, I didn't know I was on a time limit and this came out of the blue, I agree this is a tick box exercise that doesn't realise it's dealing with real people with real problems
Visited May 2024
Review titled ieso
Replied on 05 February 2025
Dear Pauline, Thank you for sharing your experience. We’re truly sorry to hear that the end of your sessions came as a surprise. While we strive to provide the most effective care, our service offers brief, time-limited typed or video-enabled CBT to support individuals within the available framework. The clinicians are trained to follow NICE guidelines. We appreciate your feedback and if you would like us to look into this further for you, please contact our Complaints Department via complaints@iesohealth.com. Best wishes, Lizzie - Patient Services Team Leader, ieso
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Review titled Apparently they can't help
Rated 1 star out of 5
by Ann Smith - Posted on 22 May 2024
Truly awful experience. I gather my courage to reach out. Am told that I need a specialist help, I am bereaved that's all. Unhelpful and better if it wasn't there to be honest
Visited May 2024
Review titled ieso
Replied on 05 February 2025
Dear Ann, Thank you for taking the time to share your feedback. We understand that reaching out for support takes courage, and we’re truly sorry that we weren’t able to provide the help you needed. Our service offers brief, time-limited typed and video-enabled CBT, which isn’t always the right fit for everyone. In some cases, specialist support may be more appropriate based on individual needs, and we do our best to signpost people to services that may better meet their requirements. We appreciate your feedback and are always looking to improve our approach. If you’d like to discuss your experience further, please contact our Complaints Department at complaints@iesohealth.com. Best wishes, Lizzie - Patient Services Team Leader, ieso
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Review titled Poor service , tick box exercise
by Marm - Posted on 23 April 2024
It's starts with a survery then you wait for a specialist to be assigned. Then you get a specialist and even though I asked for specific times to be called I.e kids not around I get 4pm. If you don't respond you get a message saying you will be dropped from the service, not are you OK. My problem with this service is the lascj of human contact, which is ironic giving my issues Also sending me an email to let me know there is a message waiting I'm not going to read it straight away. So why not pick up the phone and call me. Let's be honest this is a tick box exercise so someone can say they've helped x amount of people. If someone was to dig further you will see that ieso is there for profit and not care. My advice to people, seek other help, CALM mind worked for me. I've started my own support groups for men like myself Shame on ieso and nhs for this sham service Interestingly I told my specialist that I'm leaving and he's yet to reach out, thanks for the support pal
Visited April 2024
Review titled ieso
Replied on 02 May 2024
Dear Marm, Thank you for taking the time to write to us on here about your experience. I am sorry to hear that you did not find the service we provide beneficial to you, we would like to look into this further so we can improve as a service. Please do contact our Complaints Department, complaints@iesohealth.com, who will be able to investigate this further for you. I wish you all the very best. Emma - ieso
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Review titled For the sake of your mental wellbeing seek help elsewhere
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
I couldn’t say enough about how awful the message therapy is . Poured my heart out to them and they were dismissive and useless . No understanding nothing . Anyone would have thought they don’t require any training to take on the role
Visited January 2024
Review titled ieso
Replied on 02 May 2024
Dear reviewer, Thank you for writing to us on here and I'm sorry to hear that you did not find the typed therapy helpful. All of our clinician are accredited and trained to a high standard however, we would like to look into this further for you to improve our service. Please do contact our Complaints Department, complaints@iesohealth.com, and they will be able to look into this further for you. I wish you all the very best for the future. Emma - ieso
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Review titled Not very helpful
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
I suffer from depression, mental health and anxiety, it seems every week it's the same questionnaires I have to answer, they try to go deep into your feelings and not understanding what the real issue is, I am homeless, living in my car with my partner and 2 dogs and until my local authority get their thumb out of their backside, nothing will raise my spirits til I have somewhere to call home
Visited January 2024
Review titled ieso
Replied on 02 May 2024
Dear reviewer, Thank you for taking the time to write to us on here. I am sorry to here that you did not find our service helpful. We would like to look into this further for you, please do email our Complaints Department, complaints@iesohealth.com, who will be able to investigate this further for you. I wish you all the very best for the future. Emma - ieso
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I have found the typed therapy helpful in that it has pointed me in the right direction for really understanding my thoughts and beliefs about myself that were causing my depression and anxiety. I had very high anxiety levels at the start but found the relaxation and grounding exercises really helped clear my mind so I could better engage with therapy.
Visited January 2024
Review titled ieso
Replied on 02 May 2024
Dear reviewer, Thank you for taking the time to leave us this review. I am so pleased to hear that you found the typed therapy helpful and you found that the exercises helped you with engaging in therapy. I wish you all the very best for the future. Emma - ieso
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Review titled No service at all
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
So far I have: Been asked to fill in questionnaires and specifically asked in my first chat session to reveal deep trauma, only to find out at the end that this was a screening session only and no help to come from it or with the same person. But there my info is visible in chat for anyone to see; Been told they'd better check with their supervisor what to do next but what are my goals? Asked 3 times to confirm my goals-how do I know, I've not had Any guidance yet on where to start, that's why I'm here! ; Tols I need to be escalated to step 3 but not why or what this is; Patronised with chat about reflection, my journey. How they'd Love to hear all about my problems; Offered appointments at very short notice but I'f I can't attend, told I really need to engage in the process; the not sent another appointment for 2 weeks which is again a short notice one; Asked what mu goals are (again) by a new person who has admitted they haven't even read the chat so far. Very very poor.
Visited November 2023
Review titled ieso
Replied on 12 December 2023
Dear reviewer, Thank you for taking the time to write to us on here and I do apologise that the appointments given to you where at short notice and you found the service poor. We would like to investigate this further for you, please do email our Complaints Department, complaints@iesohealth.com, and they will be happy to look into this for you. I wish you all the very best for the future. Emma - ieso
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Review titled Annoying more than helpful
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2023
Seems to just keep on with questions. Most of the helpful stuff I knew or could look up online elsewhere. Then get reminders to complete a task within so many days. Just feels like a waste of time.
Visited November 2023
Review titled ieso
Replied on 21 December 2023
Dear Reviewer, Thank you for taking the time to leave us this review. I am sorry to hear that you felt the service was a waste of time and did not feel it was helpful for you. We would like to investigate this further for you, please do email, complaints@iesohealth.com, and the Complaints Department will look into this further. I wish you all the very best for the future. Emma - ieso