Dorking Healthcare Limited (DHC)
DHC Outpatients at Dorking Hospital, Off St Paul's Road West, Horsham Road, Dorking, Surrey, RH4 2AAPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Linda Burns - Posted on 21 May 2025
Receptionists very helpful and friendly and put me at ease. The doctor was thorough and explained all options. Felt confident of the option taken.
Visited May 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 21 May 2025
Dear Linda Thank you for taking the time to send us your feedback regarding your recent appointment. It is always welcome for our teams to hear what a positive experience the patients had. We will be happy to pass this on. Kind Regards Duty Team
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Review titled Lack of knowledge
by Anonymous - Posted on 16 May 2025
Been having physio treatment due to lower back pain and a pars defect. Physio had to go away initially and read up on back pain and how to alleviate issues (surely this is one of the most common issues they treat). Their plan was to perform more abdominal exercises (fair enough) but then immediately said there’s no evidence that this will actually help, but let’s do it anyway . I then spoke with my specialist consultant who said I must do hamstring strengthening and exercises for back pain as the two are related. Surprisingly he again had no knowledge that this was important. I’m surprised and a little concerned about the lack of expertise this physio had and how little information he has on his own subject matter. I won’t be returning
Visited May 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 16 May 2025
Dear Patient, We appreciate you informing us about a recent Physio appointment which you were unsatisfied with understandably. So we could look into this further, could I ask you to email our Duty Team with your patient details then we would be able to look up who you saw etc. Many thanks Kind Regards Duty Team
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Review titled Very helpful member of staff
Rated 4 stars out of 5
by Linda Rhodes - Posted on 12 May 2025
I had a spiratory test which I didn't find very easy at times but I was given time to repeat the test until I was doing it right
Visited May 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 13 May 2025
Dear Linda Thank you for letting us know how you found your recent Respiratory tests. They can be confusing, so we were pleased to hear how you got on and how patient Dr Faustino was. Kind Regards Duty Manager
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Review titled Not a great experience…
Rated 2 stars out of 5
by Anonymous - Posted on 07 May 2025
Waited to see the gynaecologist for 3 months. To be told that the pain is in my head. Literally. However, she did prescribe some gel to ease the pain. Went to the pharmacy to collect the prescription. And then I was told that the prescription was filled incorrectly. None of the pharmacies could give me medicine until the doctor corrected the prescription. Went back to the hospital to get someone to fix it. I've been told that the only doctor who can rewrite a prescription. They will get her to do it when she is in, which is in a month… that's my experience with Dorking hospital
Visited May 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 May 2025
Dear Patient, We were sorry to hear that you were dissatisfied with your recent experience with Dorking Healthcare. We take all comments seriously, so if you would like us to investigate these matters, please feel free to email dhc.dutymanager@nhs.net including your name and date of birth and we would be happy to look further into these matters. Kind Regards Duty Manager Team
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Review titled Very satisfied
Rated 5 stars out of 5
by Kim Smith - Posted on 12 May 2025
This was my second appointment at Dorking Community Hospital with the Neurologist. It was easy to park the car and comfortable in the waiting room. The Consultant took time listening to my replies to her questions and I didn’t feel rushed. She explained the diagnosis and what further referrals she thought appropriate. I was very satisfied with her thoroughness.
Visited May 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 12 May 2025
Dear Kim, We appreciate you taking the time to reply to our feedback survey, as it is always lovely to hear how impressed you were with the service at DHC. We have some great Clinicians who are very empathetic and good at explaining to the patient the pathway ahead. Thank you again. Kind Regards Duty Manager
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Review titled Good practice A
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2025
Although I had to wait to see my consultant, the consultation was half an hour late, the consultant was professional and explained what would happen with the procedure. I was then advised on what would help with my problem.
Visited May 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 12 May 2025
Dear Patient, Thank you for taking the time to give us your feedback from your recent visit to DHC. Unfortunately as our Clinicians are travelling from other hospitals they either get unavoidably delayed leaving, or run into traffic, so apologies if you were kept waiting, but it sounds like you had a positive and beneficial appointment in the end, which is good to hear. Kind Regards Duty Manager
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Review titled Great hospital
Rated 5 stars out of 5
by Alan King - Posted on 17 April 2025
Excellent hospital, small carpark but got a space straight away and the added bonus was that it's free!!!. Friendly staff from receptionist through to medical staff. Arrived 15mins early but was seen straight away. Would highly recommend this hospital.
Visited April 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 17 April 2025
Dear Mr King, We were very pleased to receive your kind feedback following your recent appointment with DHC. Parking can be limited at certain times, but we understand you had no problem, which was great news and thank you for your appreciation of our staff and your recommendation. Kind Regards Duty Team
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Review titled Pleasent Experience
Rated 5 stars out of 5
by Michael Tester - Posted on 16 April 2025
Appointment on time, the Doctor was very thougher, ans examined me and explained what was going on, and arranged for futher tests if required
Visited April 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 22 April 2025
Dear Mr Tester, Thank you for taking the time to complete the patient feedback. Our teams will really appreciate hearing such good comments and we are pleased you found your appointment with DHC such a positive experience. Kind Regards Duty Team
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Review titled Best Practice To Date
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2025
I've been visiting dhc for the past few weeks for various tests and treatments. I have to say that the care I received has been exceptionally better than my own gp practice. Not only have the drs there gone above and beyond. They've made me feel comfortable, they've actually listened to me and followed through promptly on everything they've said they would do. I am so grateful and want to thank all that are helping me at dhc. Dhc have done more for me over the short space of a few weeks, than my gp practice has done for me over the last 5 years. I can't fault them at all. Amazing staff, amazing care. Wish I could register there permanently.
Visited April 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 28 April 2025
Dear Patient, We are very proud of DHC, so when we receive such a glowing feedback from a patient, it makes it all worthwhile. Thank you for letting us know how we have helped you and how you have appreciated the care you received from us, our teams will really love to read your comments. with kind regards Duty Team
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Review titled Superb care
Rated 5 stars out of 5
by Philip Hopkins - Posted on 10 April 2025
I had a visit to Dorking hospital for microsuctioning of both ears. The doctor was careful to ask my requirements and check any concerns, then did a very professional job, making sure I was comfortable throughout. Thank you for superb care.
Visited April 2025
Review titled Dorking Healthcare Limited (DHC)
Replied on 15 April 2025
Dear Mr Hopkins Thank you for sending us your Patient feedback regarding your recent ENT appointment with us. It is always lovely to hear some positive feedback when a patient feels we have been caring, professional and made them feel at ease. The team will really appreciate these comments. Kind Regards Duty Team