Wythenshawe Hospital - Ratings and reviews
Reviews
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Review titled Excellent care and attention
Rated 5 stars out of 5
by Roger - Posted on 04 February 2024
Arrived early, was seen straightaway. All the staff were friendly, helpful, professional. The equipment first rate. With respect and grateful thanks, Roger
Visited Colorectal cancer services on February 2024
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Roger, Thank you for taking the time to share your positive feedback regarding your experience at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Cleanliness poor
Rated 4 stars out of 5
by Sara - Posted on 21 February 2024
Visited this hospital today for an outpatient’s appt with my Mother, although obviously the primary concern is the care received which was fine, I have never smelt anything like it in a hospital in the cardiac reception and outpatients, patients were literally sat with their hands over their faces to mask the smell which I can only describe as damp mixed with wet animals. Albeit apparently a good hospital and this does seem minor the smell was vile and needs dealing with by the housekeeping team.
Visited Cardiology on February 2024
Review titled Wythenshawe Hospital
Replied on 13 May 2024
Thank you for providing your feedback regarding your experience in the outpatient department in Northwest Heart Centre. We are sorry to read of your experience and would like to apologise for the unpleasant experience you had in our department at what was already a stressful time. Your feedback has been shared with Nicola Collins Matron for the service and Laura Mcconnell the Estates and Facilities Matron. They are extremely sorry to hear of your poor experience. Nicky Collins would like to assure you they take concerns extremely seriously, however, having asked members of staff and the facilities team there have been no reports of a smell and no requests for our helpdesk to investigate. We have had no concerns over blocked pipes on either the helpdesk or any other reporting system. We have also had no other patient complaints. However, we thank you for bringing this to our attention and we will be monitoring this over the next few weeks. Should you wish Nicky Collins to investigate your concerns further, please do not hesitate to contact her on Nicola.collins@mft.nhs.uk. Kind regards Karen Parker Lead Nurse Cardiac Division WTWA E: karen.parker@mft.nhs.uk
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Review titled Outstanding Attention
Rated 5 stars out of 5
by Robert Caserta - Posted on 25 February 2024
From arrival by ambulance to a&e the staff kept us informed of what was happening and the time scale and the three days she spent in a10 ward the attention by the staff was superb and cheerful.
Visited Accident and emergency services on February 2024
Review titled Wythenshawe Hospital
Replied on 11 April 2024
Dear Robert, Thank you for your positive comments posted on the NHS website regarding the care you received at A&E and Ward A10 in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were informed and updated promptly as well as taken care of compassionately. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Doctors,Nurses & Ambulance staff who care
Rated 5 stars out of 5
by Moira Whitmore - Posted on 02 March 2024
From the moment I was picked up in an ambulance to when I left I was treated with the upmost care . The department was well overstretched but that was not reflected in my care in anyway,every member of staff gave me the upmost attention! I can not thank them enough they work long unsociable hours and still go above and beyond……. Unlike my GP practice who work regular hours and my last consultation with them I was told I had 10 minutes! At no point in the A&E departmet was i made to feel i was time limited even though they were dealing with literally hundreds of patients! Thank you Wythenshawe A& E
Visited Accident and emergency services on February 2024
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Moira, Thank you for taking the time to share your positive feedback regarding your experience at the A&E Department (Wythenshawe Hospital). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Thank you for the amazing care
Rated 5 stars out of 5
by Casper’s mum - Posted on 06 February 2024
Thank goodness for the wonderful staff at starlight who helped my son through a really difficult time. The staff are all lovely and on the ball, making a really difficult situation as good as can be. The physio service my son received for his lung problems was also amazing. Thank you all for your care.
Visited Children's & Adolescent Services on February 2024
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Carer, Thank you for taking the time to share your positive feedback regarding your experience at the Starlight Day Services. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled No Reply
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
I received a letter giving a telephone appointment. I need to alter my phone no. and change the time as I have another appointment elsewhere at the time given , but……. I just cannot get a reply from the booking line so how do I make contact? Appalling service.
Visited Cardiology on January 2024
Wythenshawe Hospital has not yet replied.
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Review titled Superb Treatment
Rated 5 stars out of 5
by Jim S - Posted on 02 February 2024
I was admitted to A&E with chest pains and even though the department was very busy I reasonably quickly went through a series of tests including e.s.g. and blood pressure tests. Within a few hours they confirmed I'd had a heart attack and was to be moved to a cardiac ward. The doctors and nursing staff who were extremely busy were excellent. They were very caring and took the time to explain what was happening to me. The way I was looked after was excellent, I couldn't have been better treated anywhere else.
Visited Accident and emergency services on January 2024
Review titled Wythenshawe Hospital
Replied on 05 February 2024
Dear Jim, Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department and cardiac ward at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so caring and communicative. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by David Kenneth owen - Posted on 08 February 2024
I went into hospital f6 ward on 15th january 2024 until 4th february my operation was on 16th. on arrival my wife and I felt very welcome by all staff. After my operation I was in intensive care, which all went well, I had a valve replaced and another repaired, before I went in I also had problems with my Liver, I would just like to thank all the Doctors, surgeons, Nurses, porters, kitchen staff and cleaners for all there hard work, commitment during my stay, I feel much better now than I did before I went in, still got a long way to go and hopefully long term I will feel much better. Thanks to all staff, kind regards Dave
Visited Cardiology on January 2024
Review titled Wythenshawe Hospital
Replied on 03 April 2024
Dear David, Thank you for taking the time to share your positive feedback regarding your experience at the Cardiac Surgery and Intensive Care Unit. It is always good to read such positive words from recovering patients in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Wonderful Allergy Centre
Rated 5 stars out of 5
by Julie Swindells - Posted on 18 January 2024
I came for a review to the clinic following an anaphylactic reaction a while ago. The treatment and reassurance from the team was second to none. The whole department is friendly and proficient. You are treated with respect and a genuine care from all the team. I cannot thank the Allergy Centre enough, I am grateful that this clinic is near to where I live but I would be happy to travel a distance just to be treated by these professionals.
Visited Allergy services in hospital on January 2024
Review titled Wythenshawe Hospital
Replied on 19 January 2024
Thank you for taking the time to share your positive feedback regarding your experience at the Allergy Centre at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so friendly, proficient and caring. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Terrible service and management
Rated 1 star out of 5
by D A Mac Dougall - Posted on 08 December 2023
I have gone here for years. No issue. My brace broke 3 emergency appointment later I gave up. No calls to tell me times no discussion and they no longer respond to email or phone and when they do 40 minutes five numbers no appointments. To make it worse I then missed my last appointment due to having emergency surgery . Can I cancel in the app it's all done by. No I can't I can call a number they don't answer. Did I get rebooked into the system for following up no I did not. That's happens before and I had a six month gap. The process I'm going trough says two to three years to complete we are now on five years and no appointments with a broken brace. And no follow up care in place. Nuses are rude on the phone. Reception no help either ignore my emails. Off to find the pliers and DIY.
Visited Dentistry and Orthodontics on December 2023
Review titled Wythenshawe Hospital
Replied on 18 December 2023
Thank you for taking the time to share your comments. We were sorry to learn of your unsatisfactory experience and difficulty contacting our hospital. We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we have not achieved this for you on this occasion. We acknowledge how frustrating this must have been for you and we are truly sorry for the undue upset and distress this caused. From our initial investigation, we understand that an appointment has now been arranged for you. Should you remain dissatisfied and wish to discuss your experience further, please contact our Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0140, and they will do their best to address your concerns. Yours sincerely, Patient Experience Team.
Provided by Care opinion