Wythenshawe Hospital - Ratings and reviews
Reviews
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Review titled Phone
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2024
a9 ward seem incapable of answering the phone. 28 times trying and still not answering. When information is needed about a patient, and calling from abroad, it’s diabolical that nobody picks the phone up!
Visited Don't know on April 2024
Wythenshawe Hospital has not yet replied.
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Review titled Heartfelt Thanks and indebted Gratitude
Rated 5 stars out of 5
by Kevin McCarthy - Posted on 27 April 2024
My son was taken into the ICU unit at Wythenshawe after a major bleed to his brain. The nurses and consulting team were honest and forthright about his chances. He was treated with dignity and respect at all times and the extra touches were unbelievable. the nurses laughed and cried along with us as a family and it felt like we were surrounded by an extention of our family. In particular I have to mention The first nurse who looked after him a guy with unbelievable strength of character, who was our sons gaurdian for his first two very important days on the ward he promised only truth and was steadfast in his treatment of my son and my family. and of course the lovelynurse who stayed by his and our sides on the day of his passing and grieved alongside my wife like only a mother could(thank you). there were many others there who shared the hard times with us and we truly admire you all. My family want you all to know that we marvel at the job you do and are so very very grateful for you all. and finally a mention to the donor team. We have seen first hand how difficult your job is and also admire your strength and humility when dealing with families. again Thank you.
Visited Intensive Care on April 2024
Wythenshawe Hospital has not yet replied.
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Review titled Amazing C section team
Rated 5 stars out of 5
by Mr Nathan L Cassidy - Posted on 28 April 2024
My wife had a c section at wythenshawe and was worried about the entire experience. The staff that handled her c section were fantastic, from getting her ready to performing the surgery and the aftercare following. The whole team were compassionate, professional and efficient whilst making sure my wife was ok. A massive thank you to the anaesthesiologist (this review wont allow me to put names but i hope she knows who this is) Her approach to healthcare is very admirable and the way she kept my wife at ease throughout was amazing. As someone who was terrified about the c section procedure myself, I would absolutely recommend to others not to be worried in the hands of the people that handled my wifes case. Thank you all so much.
Visited Maternity services on April 2024
Review titled Wythenshawe Hospital
Replied on 30 April 2024
Thank you for taking the time to share your positive feedback regarding the nursing and clinical staff (including consultants) experience with Delivery Suite at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found as difficult a surgical dilemma as C-section to have been dealt with skill and compassion. It makes us glad to know that the staff went above and beyond to make it as painless as they could for your wife. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Anna - Posted on 22 April 2024
I am having surgery tomorrow for a missed miscarriage and had my pre op appointment. I was seen immediately to have blood pressure and bloods taken & the person who took them was very friendly and efficient - I told them it was the best blood taking I'd had as I'd hardly felt it and it was over quickly. The person I saw for my pre-op appointment was also very friendly, empathetic and professional. They ensured I had any questions answered and offered good advice. Had more bloods drawn again & this was also painless. Forgot to add that after the first lot of bloods was drawn I waited in EGU triage and everyone was being seen very quickly - I was taken to my pre op appointment within 10 mins. Thanks for making a sad time easier.
Visited Maternity services on April 2024
Review titled Wythenshawe Hospital
Replied on 30 April 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at Emergency Gynaecology Unit and Pre-Op in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were dealt with compassion while facing overwhelming pain and grief. Losing a baby is hard and it helps if people around you are empathetic. We hope you recover and heal well. I can assure you that we have passed on your thoughts to the Head of Nursing and Lead Nurse who will share your comments the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Kind staff
Rated 5 stars out of 5
by Anna - Posted on 24 April 2024
Returned yesterday for surgical management of a missed miscarriage. As in my pre op appointment, all staff were incredible. The anesthetist who spoke to me first on the day ward was very friendly. The nurse looking after me in the day ward before & after surgery was also kind, friendly and helpful. The porters who took me to surgery in a wheelchair made sure I was comfortable with a pillow and blanket and were friendly on the journey. I had to wait for a bit in another room before surgery & began to feel uncomfortable due to the mild period pain from a pill I needed to take pre surgery mixed with hunger since you can't eat the day of surgery. I got a bit teary because of that & nerves for surgery as I'd never had GA before. Someone came & sat with me, gave me a tissue, drew a curtain for privacy & was very kind, empathetic & reassuring (they may have been a nurse but I'm not sure). They followed up with the doctor to see when I'd be going in for surgery & the doctor came to chat with me & apologise for the wait & validated my feelings with kindness too. Once in the theater everyone preparing me for surgery including the anesthetist were very warm, friendly & funny making me feel more relaxed. Post surgery everyone I interacted with were friendly & even got me a booklet to read on request when I was getting bored waiting to be returned to the day ward. Back in the ward the nurse again was very helpful & had good bedside manner, talking me through each step & keeping me updated on when I'd be able to go home. The tea & toast was delivered quickly & was tasty too!
Visited Maternity services on April 2024
Review titled Wythenshawe Hospital
Replied on 26 April 2024
Dear Anna, Thank you so much for sharing such a poignant and inspiring experience. We appreciate your description of the journey you had through the hospital and the positive influence from the staff involved, through what is a difficult experience for yourself. We appreciate your feedback and it has been sent to the Wythenshawe Matron who will share with the staff and team involved. Yours sincerely Connor Thomson Patient Experience Team
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Review titled Amazing care at Gynaecology Unit
Rated 5 stars out of 5
by Georgia foy - Posted on 24 April 2024
Absolutely overwhelmed with the care and amazing support the staff at this hospital provide. They have saved my life twice because of the quick action taken by the staff. Since saving my life when my son was born, I have recently attended again with a very rare case that I later found out even the senior staff have never seen before, however, the staff here did everything possible to find the issue and took action immediately without sending me home. If I was sent home I might not be here today, I cannot take the staff enough for what they do and how I have been treated. A particular amazing doctor opened a 2nd theatre to ensure I had the surgery I needed immediately and successfully operated. I am very grateful for you all and would hope this review is seen by the lovely people who have looked after me throughout my time there!
Visited Don't know on April 2024
Review titled Wythenshawe Hospital
Replied on 26 April 2024
Dear Georgia Thank you for taking the time to share your positive feedback regarding the Staff and Doctor on the Gyne Unit and Theatres. Its great you feel you were supported and had amazing care throughout. Your description of the emotional and practical challenges for you and the staff and how they have been overcome through your collaboration with our staff is very rewarding to learn. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found had a positive experience through your journey with us. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely Connor Thomson Patient Experience Team
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Review titled Lovely staff , dreadful admissions lounge
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2024
Attended with partner for surgical procedure . Staff were kind and thoughtful but admissions lounge is awful. Patients had to sit on hard extremely uncomfortable chairs for over 7 hrs resulting in back pain and aching bones before surgery . Tv was broken too . Had a more comfortable wait on train station platform !
Visited Urology on April 2024
Wythenshawe Hospital has not yet replied.
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Review titled Nightingale unit
Rated 5 stars out of 5
by Sheila Biddulph - Posted on 04 April 2024
Attended today with my Mum, we were impressed from the start, all staff smiled and introduced themselves. Everyone we came into contact with were so kind and caring from reception, examination, mammogram to ultrasound and biopsy. Highly recommend to anyone who needs to visit. 10/10
Visited Breast cancer services on April 2024
Review titled Wythenshawe Hospital
Replied on 05 April 2024
Dear Sheila, Thank you for taking the time to share your positive feedback regarding your experience at the Nightingale Center (Wythenshawe Hospital). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Good Experience At Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
I was anxious and worried about attending Wythenshawe Hospital as a patient from a different area who is also on the autism spectrum. I had to travel using a taxi to reach my appointment as I cannot use public transport due to my disabilities, which include chronic pain, fatigue and my autism. To make any journey especially one involving multiple changes on unfamiliar territory would cause me significant harm. My appointment went well, the hospital was very clean and easy to get around with very clean signage on where to go, the colorful routes are helpful when you have poor eyesight like me and the benches in the corridors very useful when you need to sit and rest. All the staff I met with within the departments I visited, General Surgery, and Phlebotomy were very helpful and friendly, a real credit to the NHS, and I have confidence my future treatment will be just as good. My only issue was trying to navigate the cashiers prior to my appointment, and to get them to understand why I needed to travel by a taxi and claim back my travel costs as I am in receipt of Income-Related ESA. The Healthcare Travel Costs Scheme the NHS have is there to help people attend appointments on a low income. When I spoke to them on the phone, they were very dismissive and adamant they could only pay costs via public transport which was a maximum of £10 if I chose to travel my taxi, as if I had a choice in the matter, my return journey was £48. I fully knew I could claim back taxi costs given my disabilities, but I needed the hospital to first approve the cost of a taxi, which seemed impossible to get from them, having spoken to the cashiers, and a secretary within the department I was visiting. I have now familiarised myself with the NHS Travel Scheme Instructions and Guidance for NHS Organisations, published by the government (2010) which clearly indicates I can request my taxi costs are covered based on the guidelines called, The ‘Reasonable’ Test, the cashiers never mentioned this to me. There is also the fact a hospital has a duty of care to its patients, and that reasonable adjustments should be made as per The Equality Act, it seems staff really need to be more aware of this information, rather than assuming potential visitors are not going to go away and do further research themselves, thankfully my autistic brain likes a challenge.
Visited Gastrointestinal and Liver services on March 2024
Review titled Wythenshawe Hospital
Replied on 05 April 2024
Dear Patient, Thank you for taking the time to share your positive feedback regarding your experience at the General Surgery and Phlebotomy Departments. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. I do apologise for the lack of effective communication and resolution when it came to your travel fund reimbursement. I hope your visits in the future are not a repetition of this one. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Excellent caring service
Rated 5 stars out of 5
by Wayne - Posted on 18 March 2024
Had to attend the A&E department at Wythenshawe Hospital as I was having issues with my heart, the quality of care I received was first class and the speed of care was superb, I was seen by the triage nurse within 10 minutes, she was very nice and caring and told me I needed an urgent ECG which was done almost immediately, my heart rate was very high 160 and I had atrial fibrillation, I was immediately moved to the resuscitation room where I was treated with exceptional care, I really cannot thank the staff enough for looking after me, all of the staff were so professional and caring, I couldn’t have asked for more, all the nurses should all receive substantial pay rises and it’s essential that we keep the NHS, thank you all so much
Visited Accident and emergency services on March 2024
Review titled Wythenshawe Hospital
Replied on 03 April 2024
Dear Wayne, Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department. This was a cardiac emergency well managed. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer