Worthing Hospital - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Mike B - Posted on 01 February 2024
I was referred for an urgent colonoscopy and on the day I was in and out within 2 hours. Everyone was friendly and professional. They talked through everything they were doing and I cannot fault the service I received on the day. Everyone I interacted with was kind and friendly and they conducted their role with a smile on their face. So a big thank you to everyone if they read this.
Visited Gastrointestinal and Liver services on February 2024
Review titled Worthing Hospital
Replied on 06 February 2024
Thank you for your feedback and for taking the time to share this. We will have the pleasure in sharing your feedback with the endoscopy team who looked after you.
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Review titled Excellent and Professional
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
Fitted for newer hearing aids just before Christmas, I then needed a scope to look at my vocal cords. Everyone from reception to being called in to see the doctor was kind, considerate and professional. I was not kept waiting at any point and everything was explained clearly with a very quick diagnosis for my voice loss. One nurse even held my hand when something made me a little nervous. I've been receiving support from audiology since the 1980s and all these years later I can find no fault with anything.
Visited Ear, Nose & Throat on January 2024
Review titled Worthing Hospital
Replied on 09 January 2024
Thank you for your lovely feedback following your recent visit to Worthing Hospital. We are very pleased to read of your positive experience that you had.
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Review titled Amazing walk in X Ray service
Rated 5 stars out of 5
by VNuttall - Posted on 25 January 2024
Absolutely amazingly efficient department. Referred by GP for walk in appointment, and went to Worthing Hospital just after 9am this morning. Booked in immediately by very pleasant Reception staff, barely had time to sit down before being called. Finished and back to car park all within 15 minutes! All staff very efficient, friendly and professional, thank you all very much
Visited Don't know on January 2024
Review titled Worthing Hospital
Replied on 26 January 2024
Thank you for your lovely feedback which has been shared with the radiology team who will very much appreciate this.
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Review titled 111 Fail - No record of 3 year olds appointment
Rated 3 stars out of 5
by Lara Baker - Posted on 01 January 2024
111 gave time and location for an urgent treatment centre appointment (3.5 hours on) for my 3 year old daughter. On arrival to the urgent treatment centre they had no record of her and we got sent to a&e. She has been in so much pain over past couple of hours, we've been coaching her through saying it's going to be okay etc. Now has to wait in A&E for an additional time period. What is the point in 111? Shocked that a simple booking task wasn't completed, especially when regarding a small child.
Visited Don't know on January 2024
Review titled Worthing Hospital
Replied on 04 January 2024
Dear Lara Thank you for your post and I am sorry to hear of the concerns you have raised about the 111 service and the impact this had on you and your daughter. The 111 service does not come under our remit but if you wish to raise a concern you can do so via the following contacts: By post to: NHS England, PO Box 16738, Redditch, B97 9PT. By email to: england.contactus@nhs.net, stating 'For the attention of the complaints team' in the subject line. By telephone: 0300 311 22 33 I hope that your daughter is now recovered and feeling better. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
Colonoscopy & several biopsies carried out 09/01/2024 but still no report received.Delays like this add to patient stress.
Visited Don't know on January 2024
Review titled Worthing Hospital
Replied on 19 February 2024
Thank you for your feedback. If you would like to contact the PALS team, they will be able to help and support you further with your enquiry. The team can be contacted by: Email : uhsussex.palsworthing@nhs.net Telephone number : 01903 285032
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Review titled Lack of follow up Information
Rated 3 stars out of 5
by Steven Forrest - Posted on 18 May 2024
Had a pre op assessment in January, haven't heard anything since? Would appreciate a review so I can make plans for the future.
Visited Urology on January 2024
Review titled Worthing Hospital
Replied on 20 May 2024
Thank you for your message Steven, please can we share with you the admissions team number who will be able to advise further when your surgery may be. The teams number is : 01903 285061 Thank you.
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Review titled Unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
Colonoscopy under urgent referral in January,with several biopsy samples taken, but 4 weeks later & still no results
Visited Colorectal cancer services on January 2024
Review titled Worthing Hospital
Replied on 14 February 2024
Thank you for your Post, please may we ask for you to contact the PALS team who can help and support you further. The teams contact details are: 01903 285032 or uhsussex.palsworthing@nhs.net Thank you
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Review titled Unfortunately poor communication
Rated 1 star out of 5
by Sarah Scott - Posted on 04 December 2023
Thursday waiting for surgery which taking questions, was informed my surgery would not be going ahead, due the hospital error. Having the wrong information about what surgery I was having. The doctor informed me he would call me that day and I heard nothing. Have heard nothing every since leaving me to chase this up on my own. Leaves me feeling very frustrated and fearful with my confidence in their ability.
Visited Ear, Nose & Throat on December 2023
Review titled Worthing Hospital
Replied on 11 December 2023
Dear Sarah I am sorry to hear of the concerns you have raised about your surgery and the poor communication you received. Unfortunately your details are anonymous so we can't get in contact with you. Would you please call our Patient Advice and Liaison Service on 01903 285032 or email uhsussex.palsworthing@nhs.net who will look into your concerns for you. They are available from 10.00am to 4.00pm, Monday-Friday. Thank you for sharing with us. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent
Rated 5 stars out of 5
by Dollie - Posted on 31 December 2023
On my first visit in Dec I told the doctors and nurses that I have anxiety issues and they treated me accordingly and put me at ease. They were all excellent, caring and respectable, they talked me through the procedure I was having and said that I needed another appointment for further investigation. The second visit a couple of weeks later with a different doctor and nurses was again excellent. On both occasions I was treated with respect and care as a person not just another patient. 5*****
Visited Gynaecology on December 2023
Review titled Worthing Hospital
Replied on 04 January 2024
Dear Dolly Thank you for your lovely post. It was great to read that we looked after you so well on both occasions and your experience was good. It was nice to hear that staff were caring and put you at your ease. Thank you for taking the time in letting us know your experience this really does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fast, thorough, friendly.
Rated 5 stars out of 5
by G Allen - Posted on 21 December 2023
I attended yesterday at around 17:00 for a laceration to my palm that needed 5 stitches to close. It took around 2½ hours from arriving to leaving which, at my age of 46, is a record time for an A&E visit! Everyone I spoke to was friendly and helpful and this all took place during the recent doctor's strike. I didn't need to see a doctor but regardless the service I received was faultless and very appreciated.
Visited Accident and emergency services on December 2023
Review titled Worthing Hospital
Replied on 22 December 2023
Dear G Allen Thank you for your lovely post. It was a lovely to read that we looked after you so well and your experience was so good. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. The ED team will be very appreciative of your lovely comments as well. May we wish you a good Christmas. Jo Yearsley, Patient Engagement and Liaison Manager