Woodthorpe Hospital - Ratings and reviews
Reviews
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Review titled Excellent treatment.
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2022
Each and every person I came in to contact with from my first appointment to my discharge was professional, friendly and empathetic. I felt totally safe in their experienced hands and really admire their expertise and appreciate their hard work.
Visited Podiatry on July 2022
Review titled Woodthorpe Hospital
Replied on 03 October 2022
Thank you for your positive review; we are happy to pass along your comments to the team here at Woodthorpe Hospital! Kind Regards, Laila Bahadur, Quality & Governance Lead
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Review titled Not a great experience
Rated 2 stars out of 5
by Amy - Posted on 10 November 2022
I never like to leave negative reviews but I feel like I have no choice. I was first seen at Woodthorpe hospital via NHS referral in December 2021. The Dr I saw was very dismissive and rushing me out of the door but I gave her the benefit of the doubt. Fast forward to June 2022, I was scheduled in for my day case. On the day, the ward staff were great and very friendly. I sent them a card after my op to thank them. It did seem very disorganized, I have a diagnosed disorder that requires medication before surgery. The communication between Woodthorpe and my consultant was very poor. I had to arrange an urgent hospital prescription for my medication as Woodthorpe hadn't obtained it, not sure who's fault this was. Things went smoothly with my op, the anaesthetist was amazing. In recovery, the surgeon visited me when I was half conscious and told me the findings of my procedure. This was the last time I saw or heard from her. Since this I have contacted Woodthorpe who told me that this doctor does not see NHS patients anymore. I was never informed of this and never received any post operative follow up. Today I received a follow up phonecall (4 months later) and was told the findings of my procedure. During this phonecall it was clear that the doctor hadn't read my history as he was suggesting the same things that I have tried over the past 15 years. I hope I can finally start to get some help regarding this situation now it's on here for other people to see
Visited Gynaecology on June 2022
Woodthorpe Hospital has not yet replied.
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Review titled Poor service, cancelled appointments
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2022
Having waited for 2 months for a referral I finally got an appointment for 6 weeks time, then 2 weeks from the appointment I recieved a letter stating it had be canceled and given another date in 7 weeks time, tried contacting them but having been on hold for 1 hour I have given up
Visited Urology on May 2022
Review titled Woodthorpe Hospital
Replied on 10 May 2022
Good Afternoon, as discussed in response to the feedback shared on google, I understand our bookings team have since been in touch to address your concerns. Our Operations manager has reviewed our phone system and made amendments which came into effect at the end of last week. These changes are being closely monitored to ensure our patients are able to contact the hospital when they call through. I apologise for the distress and inconvenience this may have caused, along with the change in your appointment, and appreciate your patience in this matter. If there is anything else we can help you with, please either call the hospital or you can contact me directly via email on laila.bahadur@ramsayhealth.co.uk and I will be happy to assist. Kind Regards, Laila Bahadur, Quality & Governance Lead