Wexham Park Hospital - Ratings and reviews
Reviews
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Review titled Efficient and kind
Rated 5 stars out of 5
by Terry Tippell - Posted on 05 April 2024
Took my wife to A&E at about 5am the reception staff were kind and helpful, the triage nurse saw her immediately and after that as it was categorised as non-urgent there was a wait of about 4 hours however her blood was taken for testing. When we saw the the doctor he was extremely efficient, had all the results to hand and reassured us about the situation. We left with a clear plan of what we had to do next, thank you very much we value our local hospital. Well done
Visited Accident and emergency services on April 2024
Wexham Park Hospital has not yet replied.
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Review titled Caring professionals
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
I was very very nervous about my up and coming procedure - I was received by a cheerful kind young gentleman who put me at ease and made me feel safe and happy. All the staff in the ward were excellent and worked so well as a smooth team. The operating Doctor was also excellent- explained everything very clearly and put me at ease and made me feel safe in his hands. I went home feeling like I had had the very best care anyone could have. The staff were attentive and empathetic. I don’t know how they manage to be so consistently upbeat. They certainly looked after me to the highest standard. Thank you so much.
Visited Gastrointestinal and Liver services on April 2024
Wexham Park Hospital has not yet replied.
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Review titled Positive experience
Rated 5 stars out of 5
by Christine - Posted on 29 March 2024
I was admitted for day surgery at 1pm where I was taken into the ward and prepared for my procedure. The staff were so friendly and kind and also very reassuring. I was seen by the anaesthetist and surgeon who explained everything that was going to happen before being taken to theatre. Luckily there were no delays and I was in recovery before I knew it. Again staff in recovery were brilliant, I was back on the ward after about an hour where I had a drink, something to eat etc and was discharged by 5.30 pm after a catch up with once of the surgical team I also had a follow up call a few days after. Overall I was very pleased with my experience and feel lucky that we have our amazing NHS. Thank you to everyone (I’m so sorry I can’t remember many names)
Visited Gynaecology on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Dear Christine, Thank you very much for taking the time to leave this feedback following your recent experience of Frimley Health at Wexham Park. It is reassuring to know that you were so well looked after and that your procedure went to plan and ran to time. It is particularly pleasing to know that my colleagues looked after you so well and made the experience what it was. I will share your feedback with the team who looked after you who will be pleased to know that all their efforts are so appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Efficiency and Care
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2024
Recieved relatively quick and excellent service in A & E. Nurse, Doctor & Scan staff all kind, helpful and very efficient. Expected to wait a long time but saw 3 people in about 2 hours. An excellent experience all round.
Visited Accident and emergency services on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Dear Anonymous, Thank you very much for taking the time to leave this feedback following your recent visit to the Emergency Department at Wexham Park. It is reassuring to know that your experience was so positive with the system working as it should. I will share your feedback with the team who will appreciate it. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Can’t Fault the Amazing Service
Rated 1 star out of 5
by Victoria McFadden - Posted on 21 March 2024
Can’t fault A&E! All Staff were considerate & respectful. From triage, to follow up. Yes, it takes time! But the whole team were great. Thank you.
Visited Accident and emergency services on March 2024
Review titled Wexham Park Hospital
Replied on 22 March 2024
Dear Victoria, Many thanks for taking the time to leave such great feedback – it’s always reassuring to know that patients are so well looked after. I will share your feedback with the team in ED who will, I know, enjoy reading how much you appreciated their care. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Hello?
Rated 1 star out of 5
by l Tarling - Posted on 30 March 2024
My mother was admitted last night and I have been calling for well over 20 minutes to find out where she is. No-one answered the phone, no recorded message. Absolutely unacceptable service.
Visited Don't know on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Hello, Thank you very much for taking the time to leave this feedback. Please accept my sincere apologies on behalf of the Trust for the situation you encountered. This is not the type of experience we want patients, relatives or carers to encounter. I hope that by now you have managed to speak to someone and are being kept in touch with your mother’s progress. However, if you are still having issues please contact the Patient Advice and Liaison Service (PALS) on fhft.palswexhampark@nhs.net and they should be able to help you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Professional Service
Rated 5 stars out of 5
by Christine - Posted on 15 February 2024
Upon arriving at the hospital I found the department easily. I booked in at the reception. They were busy on the phone, but I felt the person was extremely efficient and welcoming. I then was called for my ECG by again by an efficient professional member of staff who explained everything she was going to do. She was friendly and kind. Please feedback to the department, my gratitude in the service they provided and representing the NHS in a very positive light. I do work for another NHS trust, so appreciate the challenges the staff are under.
Visited Cardiology on February 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear Christine, Thank you very much for taking the time to leave this lovely feedback. It’s always lovely to receive such a positive review and to be reminded about the quality of service we deliver. I am glad that your experience was so positive and it will be a pleasure to share your feedback with the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Fantastic, Service
Rated 5 stars out of 5
by James doran - Posted on 07 February 2024
With in 1 hour 45 minutes of arriving. I had a x-ray and stitched up and gone home. Absolutely fantastic work from the NHS at Wrexham Park Hospital. I arrive there at 6 o’clock at night as I have cut open my hand and was needed stitches. I was seen to very quickly, as you can understand how many people were in A&E, the lady who stitched me up was very friendly and knows exactly what she’s doing great work thank you
Visited Accident and emergency services on February 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear James, Thank you very much for taking the time to leave this lovely feedback about your experience in the ED at Wexham Park. It is lovely to hear that you were so well looked after. I will share your feedback with the team involved who will be pleased to hear their work was so appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net***
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Review titled Amazing A&E
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I have multiple serious health conditions and the staff in A&E could not have been more thorough in my diagnosis and the after care, ensuring joined up care by multiple disciplines, has been amazing. Thank you all.
Visited Accident and emergency services on February 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear Anonymous, Thank you very much for taking the time to leave this lovely feedback following your experience of care in ED at Wexham Park. It is great to receive and read feedback like this and it is reassuring to know that patients are receiving the care our colleagues strive to deliver on a daily basis. I know the ED team will appreciate your acknowledgement of their care. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Awful time
Rated 2 stars out of 5
by dawn - Posted on 16 March 2024
My mother was taken by ambulance to A&E, at first received very good treatment then after a shift change she was practically ignored by the nurse whose station was right by my mothers bed, she was humiliated by her in the most disgusting ways once I left. There was no care or kindness at all, my mother was very elderly and not one to make a fuss. If you need to go there in an emergency try to have someone stay with you all the time, some nurses just cant be bothered. A&E wasn't exceptionally busy at the time so there was no excuse!
Visited Accident and emergency services on January 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear Dawn, Thank you very much for taking the time to share your mother’s experience of care in the ED at Wexham Park in January. Please accept my sincere apologies on behalf of the Trust for the apparent failures of care in relation to your mother. I am sorry that, on this occasion, we failed to deliver the standards of care we strive to. I will share your feedback with the ED team at Wexham who will use your mother’s story to improve the standards of care they deliver. If you wish to further escalate this feedback please email the Patient Experience team on fhft.patientexperience@nhs.net. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***