Westmorland General Hospital
Burton Rd, Kendal, Cumbria, LA9 7RGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Friendly, helpful and professional staff
Rated 5 stars out of 5
by Janet Turner - Posted on 16 March 2023
I attended WGH today with blood pressure problems and during my time there the staff were so kind, caring and helpful. Thank you to all concerned, you're a great team and an asset to the area. I'm very grateful for all your help.
Visited Urgent Treatment Centre on March 2023
Westmorland General Hospital has not yet replied.
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Review titled Good service and friendly staff
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
Attended for my little boy after ringing 111. We were seen quickly and all the staff were friendly. The doctor took time to explain the outcome and what to do if things change. The pathway seemed to work seemlessly from reception, triage, obs taken and seeing the doctor. A great service to have in Kendal.
Visited Urgent Treatment Centre on March 2023
Westmorland General Hospital has not yet replied.
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Review titled friendly and relaxing
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
I was so well treated by so many friendly staff I was made to feel like a v i p and throughout the day there was always someone there to reassure me. As an nervous older patient I could not have asked for better treatment from everyone. I cannot speak highly enough of my experience. Well done everyone
Visited General Surgery on February 2023
Westmorland General Hospital has not yet replied.
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Review titled Extremely friendly staff throughout
Rated 5 stars out of 5
by David Carr - Posted on 02 March 2023
From reception to Consultant everything ran very smoothly Indeed with no delays. A very pleasant experience so many thanks.
Visited Orthopaedics on February 2023
Westmorland General Hospital has not yet replied.
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Review titled Colonscopy Department and Staff
Rated 5 stars out of 5
by Stephen Ellwood - Posted on 15 December 2022
After arriving anxious of what was to come, the receptionist, nursing staff and colonoscopy team couldn’t have been warmer and have made me feel any more comfortable that I was in good hands. Amazing people doing an amazing job
Visited Don't know on December 2022
Westmorland General Hospital has not yet replied.
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Review titled Contact is *so* difficult
Rated 3 stars out of 5
by Gordon - Posted on 02 December 2022
I have a departmental letter from you. It does not give a phone number or e-mail address. Your website does not give departmental phone numbers - nor an e-mail address. I phoned the one 'general' number I have for you - and got through to the right department but in the wrong hospital (Lancaster). I really think you ought to consider your *clients* interest in providing simple ways to contact departments by phone and by e-mail.
Visited Don't know on December 2022
Westmorland General Hospital has not yet replied.
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Review titled Exceptional care and treatment, thank you all
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
From the caring receptionist to the lovely, thoughtful and compassionate student nurses, nurses and x-ray team my experience after very badly injuring my ankle at 7 am was wonderful. Between 8 am and 10.15 whilst I was there this incredible team could not have been more professional or caring. Not only care but lovely humour when they asked how I had damaged myself so early, an offer of placing my bag of frozen peas in the freezer so they didn't spoil, what exceptional staff, working extremely hard with a lot of patients needing health care treatment.
Visited Diagnostic Imaging on November 2022
Westmorland General Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Diane Wright - Posted on 23 October 2022
Visited Westmorland General to have a tick removed and I received fantastic service and the staff were so friendly. A great asset to Kendal and the area.
Visited Urgent Treatment Centre on October 2022
Westmorland General Hospital has not yet replied.
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Review titled Wonderful caring and friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I had a procedure done in the cardiac centre and was impressed by all who dealt with me. Very friendly and professional. Keep up the good work!
Visited Cardiology on October 2022
Westmorland General Hospital has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2022
I was unable to attend an appointment due to ill health. I phoned and left a voice message and i then receive a letter to say i did not attend the appointment. I have phoned umpteen times to confirm i did leave a voicemail. and today the phone line goes dead after 30 secs. I too work in a hospital and i find this is a very disappointing service.
Visited Ophthalmology on September 2022
Westmorland General Hospital has not yet replied.
Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust