West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Superb Care
Rated 5 stars out of 5
by Mrs Gloria Sims - Posted on 27 November 2023
I was admitted following an episode of severe breathless. I was diagnosed and had various tests and X-rays to confirm my diagnosis and put on the w/l for operation at Papworth. I was in the cardiology ward for over 4 weeks awaiting transfer and my treatment and care was first rate. The medical team explained everything to me in clear terms and the nursing staff, care assistants, porters and all staff were excellent. They were caring, compassionate and always professional. I would also like to comment on the wonderful catering. Mealtimes were a delight, especially the home made soup! I would have no qualms about being on this ward again, it is first class. Best wishes to all stall on the cardiology ward.
Visited Cardiology on July 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Mrs Sims Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Great experience
Rated 5 stars out of 5
by Jon Driver - Posted on 05 July 2023
From entering the hospital it was a great organised experience. Wheelchair available at entrance. Reception directions, porter (volunteer ) just instantly arrived. Taken directly to clinic. Greeted by another great volunteer Porter . Wheeled to a quiet corner and asked for my details . Asked if I would like a cuppa and biscuit. The wait between being seen,being scanned and discharged was really well timed. The greeting porter then wheeled me back to the entrance. This second volunteer porter should be very proud of himself. It made the whole experience great
Visited Pain Management on July 2023
Review titled West Suffolk Hospital
Replied on 06 July 2023
Thank you for taking the time to leave a review, as feedback is really important to us. We are so pleased to hear of your great and positive experience. Your comments will be forwarded onto the department and staff. With best wishes The Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
The nursing team in this ward where very patient and helpful with me and my daughter they made sure we where both well looked after I couldn't of fault them. They where very supportive and I couldn't of got through the last few days without them. They caring team toward there patiences in the ward
Visited Children's & Adolescent Services on July 2023
Review titled West Suffolk Hospital
Replied on 17 July 2023
Thank you so much for taking the time to leave us a review. We are delighted to learn that staff were patient, helpful and caring towards you and your daughter during your time on the ward. With best wishes The Patient Experience Team
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Review titled Outstanding Amazing Fantastic Awesome
Rated 5 stars out of 5
by Gavin Lee Hampton - Posted on 05 June 2023
I found myself accompanying my father to A&E on Sunday 5th June 2023. we arrived about 5pm, triage took about 15 mins, and then he was being treated within the hour. All staff were gentle, kind, patient. My father has a number of health complications making the treatment difficult and painful but the patience shown, the care given were literally amazing. You might say well thats their job and I accept that, but just feet away there were other patients so violent and ranting it took several police to restrain them. The Physical and verbal abuse were relentless for two hours, yet the staff remained calm and dignified throughout. I can't thank all the staff enough. They were all amazing
Visited Accident and emergency services on June 2023
Review titled West Suffolk Hospital
Replied on 21 June 2023
Thank you for taking the time to leave us feedback following accompanying your father to A&E recently. We are so pleased to learn of the positive experience with treatment and staff, and your uplifting comments will be shared with the department. With best wishes The Patient Experience Team
Information supplied by West Suffolk NHS Foundation Trust