West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled ENT service
Rated 5 stars out of 5
by Graham Genoni - Posted on 12 November 2023
I had an excellent service at the ENT section at W Middx hospital. Despite a slight scheduling problem, I was seen by an excellent consultant, who explained everything clearly, engaged with me openly and did a very thorough examination and gave clear advice. I was the copied into the letter to my GP about 5hrs later. Brilliant!
Visited Ear, Nose & Throat on November 2023
Review titled West Middlesex University Hospital
Replied on 14 November 2023
Dear writer, Thank you for sharing your experience with us. We will share this with the ENT department. Best wishes, The Patient Experience Team
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Review titled Great care by the sunshine ward and by the surgent
Rated 5 stars out of 5
by Mrs Tahir - Posted on 01 November 2023
My son had day surgery at the sunshine ward east wing to remove wire from his arm and we were greeted by a lovely and professional surgent who reassured me straight away that he would take care of my son. Nurses prior and after son's day surgery were amazing even the anythusits who explained the process. We were there for few hours, then were discharged.
Visited General Surgery on November 2023
Review titled West Middlesex University Hospital
Replied on 07 November 2023
Dear writer, Thank you for taking time to share your review with us. We are happy to read that your experience was pleasant. We will do our best to share this with the Nurses at Sunshine Ward. We wish your Son a speedy recovery. All the best, The Patient Experience Team
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Review titled Ridiculous wait times
Rated 2 stars out of 5
by Anonymous - Posted on 12 November 2023
Ridiculous wait times in A&E and you have no idea how long until you will be seen, could be next or could be in 3 hours. They need more doctors to reduce the wait times.
Visited Accident and emergency services on November 2023
Review titled West Middlesex University Hospital
Replied on 14 November 2023
Dear writer, Thank you for sharing your experience. If you would like to raise this as a complaint, please contact our PALS team - chelwest.wmpals.nhs.net. Best wishes, The Patient Experience Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Austin Heldt - Posted on 04 November 2023
Attended Urology as an outpatient for an expected cystoscopy procedure which could not be done because of urine infection. antibiotics was prescribed instead. While there, was treated on time and very professionally by all the staff. .
Visited Urology on November 2023
Review titled West Middlesex University Hospital
Replied on 07 November 2023
Dear writer, Thank you for taking time to share your review. It is lovely to read that you had a positive experience. We will do our best to share this with the Urology department. Best wishes, The Patient Experience Team
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Review titled Unhappy with my recent hospital stay
by Ealing234 - Posted on 24 November 2023
In October I was taken by ambulance from my GP to West Middlesex University Hospital due to serious heart issues. Everything was great in the Acute Medical Unit (ward AMU 1). We all got on with each other and with the doctors, nurses and staff. Less than a week later at 05:30 in the morning, with all belongings piled high on top of me on the bed, I was moved upstairs to the Syon 1 ward (initially in an annex room). However, my walker was left behind in the ward to follow. When it did finally turn up it had been partially dismantled with fixings missing. Luckily both the nurse in charge of the ward and other patients all saw it take place, the nurse telling someone that it was not theirs, to put it back, it belonged to someone else. I agreed that if they fix the walker so it was useable I would say no more about it. The manager and a security worker sourced two identical fixings and the walker was actually better than before. The first full night on Syon 1 was very unnerving. For a heart monitoring ward, my monitor was never to be switched on at all while I was there. All other's monitors, including those able to reach the shower/toilet etc on their own were switched on, mine was not. All along I was constantly being asked to leave the hospital, despite not being able to stand without the walker. On the previous stay I was not allowed to leave until I had been walking with just the walking stick and not the walker for two days. In the end I was discharged against my will after 12 days, unable to stand without the walker, and with no plans in place. My brother met me and tried to sneak me into his place, but that is a sheltered accommodation housing trust building. We could not get the walker past them. Mum is 91 and it is not fair on her having me around much weaker than she is.
Visited October 2023
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Review titled West Middlesex University Hospital
Replied on 27 November 2023
Dear writer, I am so sorry to read of your recent experience at Syon 1. It is important that this is looked into further. Please contact our PALS team who will be able to assist you further. Email: chelwest.wmpals@nhs.net. Best wishes, Camelia The Patient Experience Team
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Review titled No response to my Prostate issue after A&E assessment
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
I was in A&E on Saturday 14/10 regarding a prostate issue I had abroad (With Kidney Failure). I am using a catheter. They took all the information from the Hospital abroad and sent it on to Urology. So far no one has contacted me to either see me and complete the assessment. It was a serious issue. Is it normal not to hear anything for someone in Urology? This kind of service does not seem appropriate for the severity of what I have been through. I am very disappointed in the service all round.
Visited Urology on October 2023
Review titled West Middlesex University Hospital
Replied on 24 October 2023
Dear writer, Thank you for your comment. Sorry to read of your recent experience. Please contact our PALS team who will assist with this issue. Email: chelwest.wmpals@nhs.net. Best wishes, Camelia The Patient Experience Co-ordinator
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Review titled Very good care in children’s a&e
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Thank you for taking such good care of us in Children’s a&e. All the admin team, nursing and medical teams were really kind and caring and it was hugely reassuring with a small baby. Thank you.
Visited Children's & Adolescent Services on October 2023
Review titled West Middlesex University Hospital
Replied on 18 October 2023
Dear writer, Thank you for your review. We trust you and baby are doing well. We are please to read that your recent experience at the Children's A&E was positive. Best wishes, The Patient Experience Team
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Review titled great medical care. completely annonymous disjointed admin
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2023
I had an unexpected suspected heart attack on saturday and was admitted. Excellent care and kind. Discharged tuesday at 3. arranged my lift home. But no drugs? so waited almost 2 hours. nothing. called the ward who called the ward? nothing. the ladies at the discharge lounge called the pharmacy and were shouted at. So on the ward i’m not allowed to leave the monitor or go to the toilet. once outside the ward all care, respect and support ends? I guess these tablets could be prepared earlier, i guess pharmacy could contact me, or the ward, or deliver to the ward or something. That’s what complex and expensive it systems snd managers are paid for. instead i’m stressed, going home by bus who knows when? And i’ve had the explanation of the tablets on the ward. It just seems to go against everything described by the numerical staff and the pharmacy staff just dispense when they dispense? mental
Visited Don't know on October 2023
West Middlesex University Hospital has not yet replied.
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Review titled Good hospital in some ways
Rated 4 stars out of 5
by Raghuvansh Soodi - Posted on 29 October 2023
In fact I had written a review earlier but want to add few more points. I had asthma attack on 27 October , and my oxygen level dropped to 88, my friend called 999, the ambulance came quickly and the staff was very very good. In A&E I being treated well, I had CT scan, and given treatment, generally I was quite happy until then. When I moved to the ward, then little problem started. Some of the nursing staff staff are very helpful but few are little rude. At least they should talk nicely with patients as we came here in pain and not here with our choice. In the end I like to mention the food, food is good as well and we have choice to choose.
Visited Major trauma on October 2023
Review titled West Middlesex University Hospital
Replied on 09 November 2023
Dear writer, Thank you for taking time to share your review. Thank you for bringing to our attention the attitude of some of the staff. We will bring this to their attention to ensure this does not continue in the future. Best wishes, The Patient Experience Team
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Review titled Impossible to get follow up care
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
I came in for an early pregnancy loss. Scans were fine and everyone that did that sort of care was helpful. It felt very disorganised when I was diagnosed to be miscarrying and different people kept coming in and handing my information and getting me to sign forms. I was nearly sent on my way without being provided with the medication I needed. After this, I tried on three separate occasions to express my concerns about the process and was met with apathy by staff who just stated I should call after 2 weeks if I still have a positive pregnancy test. After trying to reach someone when I was unsure if what I was feeling was normal I had to reach out to another hospital and will be going to a&e there for services. I feel very let down. This was my second miscarriage in 6 months and I am extremely worried about the effects this will have on my long term fertility as I do not have children. I didn't feel like staff cared about these. I understand they often see women who have miscarried have healthy pregnancies, but I haven't experienced that and am extremely worried about side effects. Simply answering the phone or discussing this with me would have helped.
Visited Gynaecology on September 2023
Review titled West Middlesex University Hospital
Replied on 12 September 2023
Dear writer, I'm so sorry for your loss. I'm sorry you've had such an experience. It is troubling to read of your experience with this service in the hospital;which has led to you not feeling cared for. It's a shame that there has been a lack of display of our core values. Please contact our PALS team (chelwest.wmpals@nhs.net) to raise this as a concern or complaint. They will be able to assist with helping you get a follow up. I will also forward this onto the service to ensure improvements in the service are made. Wishing you all the best. Camelia Patient Experience Co-ordinator
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Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust