University Hospital Of Hartlepool
Holdforth Road, Hartlepool, Cleveland, TS24 9AHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent service and treatment.
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2025
I cannot but highly recommend the care given to me by all the staff that I came to contact with when I attended the Urgent Care Centre in Hartlepool NHS Trust on the 2nd of June 2025 at around 8:00pm. I want to thank all the staff for their professionalism, promptness and care afforded to me when I visited the centre complaining of chest pains. It is great to have this service available to us in Hartlepool and thank you to all the staff who work there.
Visited Urgent Treatment Centre on June 2025
University Hospital Of Hartlepool has not yet replied.
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Review titled Cystoscopy
Rated 5 stars out of 5
by Laura - Posted on 12 June 2025
Had a cystoscopy on the 12th June All the staff on the shift were really friendly and informative. I rent at ease the whole time. The HCA on shift was busy but so positive and friendly. Really good experience
Visited Don't know on June 2025
University Hospital Of Hartlepool has not yet replied.
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Review titled Best hospital staff
Rated 5 stars out of 5
by Deborah kidd - Posted on 31 May 2025
I went in for a nerve root injection on Friday 30th may 2025. I was extremely nervous and had no sleep the night before. I am extremely scared of needles. We turned up early and reception staff could not have been more helpful and friendly. They then took me to a private room to get my observations done and paperwork. I saw a few of the staff at this stage and they were all extremely friendly and helpful. I got undressed and into the gown, dressing gown and slippers provided. The dr who was performing the procedure came into the room and explained what was going to happen and what to expect I then got any questions answered that I asked. She was extremely friendly and helpful and put me very much at ease. I then got took down to the theatre waiting room were again all staff were very friendly which put me very much ease. I was then taken down to the theatre room were I was introduced to the rest of the three staff who would be in the room with the dr who was performing the procedure. All throughout the procedure the dr was explaining all the steps she was doing and what I could expect at each stage which made me feel so much more at ease. They were all extremely professional throughout and the nurse and xray staff were chatting away with me which put me very much at ease throughout. When it was finished one of the members of staff I'd seen earlier came though with a wheelchair to take me to recovery room. I got a cup of tea and a biscuit and got changed back into my clothes. My blood pressure was taken and I was told I had to use the toilet before I got my discharge letter. I was told all the after care information and the red flags I had to watch out for, again all staff very professional but also very friendly. Every member of staff from the time I arrived at 7.45am until 10.45am when I left were all so friendly and helpful. My friend is actually going to get a nerve root injection and I have recommend if she can get an appointment at Hartlpool after my very pleasant experience i had (didn't think i would ever say that after getting injections). I would just like to massively thank all the staff I had the pleasure of meeting that day.
Visited Pain Management on May 2025
University Hospital Of Hartlepool has not yet replied.
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Review titled Xray department
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2025
I had a bone density scan at hartlepool , the radiographer was so polite and helpful what a credit she is to the department
Visited Don't know on February 2025
University Hospital Of Hartlepool has not yet replied.
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Review titled Amazing team at women’s outpatients
Rated 5 stars out of 5
by Amanda Farley - Posted on 22 November 2024
Visited this morning and met with the amazing team of staff. The doctor put me at ease immediately and the whole team were truly wonderful when having the biopsies performed. I was offered to watch the procedure via the screen which made it feel very inclusive. I opted for this as I’m the type of person who needs as much detailed information as possible. The nurse, talked me through what the doctor was doing throughout. The doctor gave detailed information on what we looking at and the whole atmosphere was relaxed, friendly and warm. I’ve never had such a positive experience in a hospital. This ethos within this team is wonderful and this approach should be adopted across the whole of pathetic NHS. A truly remarkable team who endeavoured to give the best possible patient care. Fantastic, and thank you all so very much.
Visited Obstetrics And Gynaecology on November 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Julie Nile - Posted on 20 October 2024
I recently attended the Access lounge for breast surgery. I would like to thank all the staff who cared for me pre, peri and post operatively that day. Every member of staff that I met were caring, informative and made me feel safe. Thank you everyone!
Visited Breast Surgery on September 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Tania kona - Posted on 21 May 2024
I was today maternity department for check up and talk with midwife but midwife never picked up her phone and I couldn't reach her after two hours waiting. I live with mould house I need to change my house urgently but midwife doesn't issue ant certificate for me to show the proof of pregnancy. So I do not know how cam I reach her.
Visited Maternity services on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Alan Christopher James - Posted on 03 June 2024
I had a colonoscopy on Thursday 30th May and was extremely anxious about it. From start to finish the staff I dealt with during the procedure were extremely professional and caring. Everything was explained to me at all stages and I was made to feel as comfortable as possible. The staff were were friendly and understanding which helped ease my anxiety. These people are a credit to our NHS and we are lucky to have them. Excellent service and experience, thanks very much.
Visited General Medicine on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Frances Kelly - Posted on 14 May 2024
I underwent a colonoscopy yesterday at University Hoaspital Hartlepool and would like to express my appreciation of the treatment I received. From arriving at the Rutherford Morrison Unit I was treated with the utmost kindness and consideration. From the Nurse who dealt with the preliminaries to the staff who undertook my colonoscopy I could not have been in better hands. Many thanks to you all for making what I thought would be a difficult procedure so very manageable.
Visited Don't know on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent care and professionalism
Rated 5 stars out of 5
by Lorraine - Posted on 23 April 2024
I underwent a colonoscopy yesterday and was obviously anxious. The staff from walking into reception,through to discharge were fantastic. They explained everything thoroughly and were reassuring when I had a few nervous moments. Very impressed. The sandwich and coffee after the procedure were like Nectar, after the previous day of fasting!
Visited Gastrointestinal and Liver services on April 2024
University Hospital Of Hartlepool has not yet replied.
Information supplied by North Tees and Hartlepool NHS Foundation Trust