University College Hospital
University College Hospital, 235 Euston Road, London, NW1 2BUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled great staff, super efficient, nice and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2025
I could not eat speak or drink because of my tonsillitis, they took great care of me, I spent one night in the same day emergency, the nurses were super nice and reassuring, they were very professional and helpful. They sent me home the next day after making sure I had all the medication I need to continue my treatment at home.
Visited Accident and emergency services on April 2025
University College Hospital has not yet replied.
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Review titled Excellent care after food poisoning
Rated 5 stars out of 5
by Jenny Tonge - Posted on 01 April 2025
I am 80 years old and had already spent 5 hours with vomiting, diarrhea, stomach pain and ice cold. The staff started food poisoning treatment at once. As I really wanted to get home to the Netherlands with a flight at 18 hours everything was done thoroughly but fast. I have just had a hip replacement, but the politeness of the UCH nurses and doctors was amazing! Being asked for example if you were scared of needles before blood is drawn. I have never ever had that at home. The kindness really helped as I felt terribly weak.
Visited Accident and emergency services on March 2025
University College Hospital has not yet replied.
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Review titled Day surgery staff
Rated 5 stars out of 5
by Poppy W - Posted on 20 March 2025
I came in today for day surgery and received really great care. The nurses, HCAs and admin staff were all really kind and helpful. They talked me through the procedure and were responsive and calm throughout. I also spoke to the anaesthetic doctor before the surgery who gave me lots of time and was detailed in her explanations. The whole process was unhurried in a good way and it felt like my care and comfort was prioritised throughout. Big thanks to the surgeons and anaesthetists as well as all the staff on the Day Surgery Ward. This was my first ever surgery and it was a really positive experience thanks to you all.
Visited General Medicine on March 2025
University College Hospital has not yet replied.
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Review titled Great hospital
Rated 5 stars out of 5
by Danielle Price - Posted on 15 February 2025
I was admitted to the A and E department and was in severe pain. Straight away up on arrival although I was waiting in the A and E department they did give me pain meds untill I was seen by the drs. I was admitted to the majors unit and as soon as I was seen by the nurse there she was great. Through was polite attentive and through with her assessment being sensitive and considerate all the time. The dr I was seen by was amazing. He was totally professional he’s listening skills was outstanding and due to that I was able to speak freely and say whst was bothering me and speak about my diagnosis and a lot of other thinks to that iv not been able get off of my chest. I then spent time with the lovely nurse who comforted me whej st the time I got an email that due to its nature I couldn’t even read it all and got so upset and destraught. She listened to me and comforted me while I spoke aboit this allowed me to compose myself . All in all the staff there was amazing. Proper service proper staff excellent care. Above and beyond. All in all an outstanding quality of service and experience. Thank you ucl
Visited Accident and emergency services on February 2025
University College Hospital has not yet replied.
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Review titled Great Doctors, nurses and staff
Rated 5 stars out of 5
by Shiva Nikkhou - Posted on 06 February 2025
My son, suffering from severe abdominal pain, diarrhea, and vomiting, was admitted to Barnet Hospital for five days. Despite receiving a misdiagnosis of a bacterial infection and being prescribed strong antibiotics, he was discharged without any improvement. A week later, his condition worsened significantly to the point where walking became difficult for him. As soon as we arrived at the emergency department of ucl Hospital, the triage nurse immediately transferred him to the major emergency unit, where a doctor promptly examined him. After multiple tests, including scans, ultrasounds, endoscopy, and more, the gastroenterology team diagnosed his condition as Inflammation bowel disease . With a comprehensive treatment plan, multiple medications, and exceptional care, my son gradually improved day by day. I sincerely appreciate the kind and professional behavior of the entire medical and nursing team, as well as the catering staff, who all worked together like a caring family to provide the best care for patients.
Visited Gastrointestinal and Liver services on January 2025
University College Hospital has not yet replied.
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Review titled Excellent treatment for the Endocrine Surgical Team
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2025
My treatment by the Endocrine Surgical Team was superb. An excellent result with care taken to produce not only a cure but a very pleasing cosmetic result. The Consultant Surgeon was extremely informative, kind and obviously highly skilled. I would also comment that the hospital was spotlessly clean and that all the equipment was impressive, including the blow-up heated blankets. Wow! I would not hesitate to recommend this department to friends and family. In fact I have already recommended the surgeon to my dentist. I would like to mention the surgeon by name but I note that this is not permitted, which is a shame. It is just unfortunate that communication with this hospital is so dire, which leads to frustration for patients. Otherwise it would have been a perfect experience.
Visited Endocrine and thyroid surgery on December 2024
University College Hospital has not yet replied.
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Review titled Great service and patient care
Rated 5 stars out of 5
by Inderjit Singh Kainda - Posted on 18 December 2024
Kudos to the wonderful doctor who gave me Uitrasound guided steroidal injections this morning for my rheumatoid arthritis. He engaged me into a conversation, gave me full details of the procedure and aftercare. The sting of the injection and discomfort was easily tolerated by me thanks to the engaging discussion. Once the procedure finished, the aftercare instructions were repeated and I was given a warm send off with festive greetings. This otherwise painful procedure became turned out to be an uplifting factor for me and I wish there were more such doctors who could have such a positive impact on patients.
Visited Diagnostic Imaging on December 2024
University College Hospital has not yet replied.
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Review titled Great, friendly and kind Doctor and Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2024
This is the best experience I’ve had at any doctor or hospital appointment. Both Doctor and Nurse were super friendly, thoroughly explained procedure and the nurse could tell I was nervous so held my hand. Made an uncomfortable appointment so comfortable. Thank you
Visited Gynaecology on December 2024
University College Hospital has not yet replied.
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Review titled Questionable ……
Rated 1 star out of 5
by Paul Devine - Posted on 18 January 2025
I need a knee replacement and am in pain. I unfortunately was given my first date but my father died so could not make an operation date… a month or so later was given a new date. I d had Covid back to back and was not well. I had questions about the procedure but no one to answer. I never met a Dr . With heart rate issues and overall being unwell I said I can’t have an operation. I got removed from the list. Perhaps I was better off like this but at no time did I speak to a Dr or anaesthetist only HCSAs and an Administrator. Now my cardiac issues are confirmed- I am glad I was lucky not to have given in to surgery but should checks not take place? However it is unfair I have been struck off
Visited Orthopaedics on November 2024
University College Hospital has not yet replied.
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Review titled Care
Rated 5 stars out of 5
by Terrence Allan - Posted on 16 August 2024
A&E very professional and caring went by ambulance straight to resus given expert treatment for struggling to breathe
Visited Accident and emergency services on August 2024
University College Hospital has not yet replied.
Information supplied by University College London Hospitals NHS Foundation Trust