The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding staff
Rated 5 stars out of 5
by Rebecca - Posted on 09 March 2025
I had to bring my 8 year old to A & E today due to a very nasty gash to her leg she'd sustained whilst playing in the garden. We were clearly directed to the correct service and seen within half an hour. The nurses were absolutely amazing. It was a very messy wound and my daughter was in a lot of pain but they did their very best to make her comfortable and to sew up the wound as neatly as possible. I'm extremely grateful for their care.
Visited Accident and emergency services on March 2025
The York Hospital has not yet replied.
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Review titled Outstanding Staff
Rated 5 stars out of 5
by Judith - Posted on 19 February 2025
I broke my wrist and fractured my foot whilst on holiday abroad. On my return to the UK I was seen at the fracture clinic. The consultant explained that I would need an operation on my wrist. The staff were brilliant giving me reassurance that I would be taken great care of. I received a phone call within two hours of my visit offering me an appointment the next day at the day operation unit. Again I was treated with the utmost care. The anaesthetist and surgeon explain what was to happen whilst I was at the unit. All staff were amazing, from the reception,healthcare staff, nurses, porters, radiographers, discharge team. I cannot thank them enough.
Visited Orthopaedics on February 2025
The York Hospital has not yet replied.
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Review titled Exemplary!!
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
Exemplary treatment and care. Staff very communicative and supportive. Highly recommended! From arrival felt very relaxed and kept fully informed. Bag was lost for an hour but was still complete when returned. Excellent! 👍👌
Visited Don't know on February 2025
The York Hospital has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by feralie Bennett - Posted on 18 March 2025
My 91 year old mother needed a large Skin graft following removal of an unwanted lesion on her back. Initial consultation with Consultant was efficient, informative & the procedure was explained and planned very quickly; as we were not local essential pre-op monitoring was arranged the same day & although the wait for blood tests was long that day; it was done with care. A telephone pre-op was completed at the time arranged. Day surgery were fantastic, first on the list & discharged post GA by early afternoon;Good anesthesia, as no vomiting and great recovery; lovely nursing staff, ensuring Mum was safe before i took her home. Follow up Specialist dressing appointments x 2 were arranged by the secretary over the phone to ensure we could get Mum to them. The Specialist Nurse in Plastics (outpatients) were run without delay, with care & a smile. Seen on time and dressing care was spot on. Discharge letter arrived quicker than anticipated, with notable personable reference. 6 weeks later; no infections; no set backs & wounds are continuing to heal fantastically. Amazing team;great results . The Nhs at its best - thank you
Visited Plastic surgery on February 2025
The York Hospital has not yet replied.
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Review titled Awful experience in A&E/Urgent Care.
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2025
Called 111 with a suspected broken wrist, and told to go and see a pharmacist for their opinion on what to do and if I needed an X-ray. After speaking to the pharmacist, he told me to go to Accident and Emergency as my wrist did need an X-ray and to be looked at by a doctor. Upon arrival at A&E, a Monday night at around 6pm, I was told by the receptionist, to go to the Out of Hours GP area of the hospital. This was quite a walk from A&E, and had terrible signage to get there. It also resulted in having to walk through the majors part of A&E, which felt undignified for many of the patients in there as there was a constant flow of people walking past their rooms/cubicles. On arrival to the Out of Hours GP centre, my details had not been transferred over from the A&E reception so had to wait to be booked in, causing a delay. When I was booked in, I waited around an hour to be seen by the GP, which isn't too bad. However, when I explained my problem to the GP he asked me why I had been referred to his service, and not the main area of A&E. He explained to me that the OOH GP service does not have the capability to book X-rays and that he was extremely confused as to why I had been told to go here. He told me that I needed an X-ray and to rejoin the queue and wait around 6 hours more to be put onto the X-ray list. I then went back to A&E to see if I could get booked in for an X-ray. I took one look at the almost dangerously busy waiting area, which people were sitting on the floor in as there were no chairs, and decided to give it a miss. I then called 111 again to explain the issue and they referred me back to the pharmacy again. I understand the NHS is very busy and struggling, but the miscommunications and errors between staff really do not build confidence in a badly failing system. It does not surprise me that York Hospital is rated as inadequate, and one of the worst in the UK. The emergency care services are borderline dangerous and if they cannot deal with a suspected broken bone, then I dread to think what could happen if someone has a more complex and life threatening illness.
Visited Accident and emergency services on January 2025
The York Hospital has not yet replied.
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Review titled Absolute joke of a place
by Anonymous - Posted on 08 October 2024
I was kept waiting well over an hour before I even saw anyone don’t make appointments if you’re not gonna stick to them or perhaps learn to tell the time!! Patients do have lives!!
Visited Rheumatology on October 2024
The York Hospital has not yet replied.
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Review titled First class treatment
Rated 5 stars out of 5
by Sue Hogarth - Posted on 06 March 2025
Was admitted to A&E as an emergency, even though I remember nothing , the fast response from the paramedics and the Drs at A&E certainly saved my life, my husband and daughter were treated really well, they were informed of all that was going on , the staff on ICU also kept me alive and I will be eternally grateful , also the Coronary Care staff were absolutely amazing, I honestly can’t thank you all enough , excellent care from admission to discharge, Thankyou so so much
Visited Major trauma on October 2024
The York Hospital has not yet replied.
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Review titled Saw 4 great workers today.
Rated 2 stars out of 5
by Jack m Steel - Posted on 01 November 2024
Entering A&E 01 November 2024, worker on reception a nurse probably higher who didn't wait around to get me help and then a nurse came and put me in room until something more was found then get sent to those holding rooms between wards. Things went down hill. They put in a box but for a walk and decided to get food I know they would try staving me. On doing pumped into a nice man in the hospital restaurant had a nice little chat. He only goes in on a Friday. Only turns out he's the duty manager for this area. I now know why he has a little treat because he works so hard and obviously can't really on most people around him. 4 hard workers. I see, I know. Great guys.
Visited Accident and emergency services on October 2024
The York Hospital has not yet replied.
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Review titled Balance clinic Great !
Rated 5 stars out of 5
by Madeline Leslie - Posted on 25 September 2024
Lovely , professional staff , completely put me at ease throughout my 2 hour visit. Thorough at every stage .
Visited Ear, Nose & Throat on September 2024
The York Hospital has not yet replied.
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Review titled Awful, uncaring, understaffed.
Rated 1 star out of 5
by K Smith - Posted on 02 October 2024
We arrived at 11am on Friday morning and were still there at midnight that evening. I appreciate wait time were up to 10 hours to be seen but I was actively bleeding and in chronic pain. We were told by the receptionist I was high priority. 3 hours waiting and it turns out I wasn't even registered on their list. Once the receptionist did her job I was then seen with 30 minutes in step 1 triage. An hour later I had my blood taken and then we had a further 6 hours wait we still hadn't seen a Dr. We were told I would be placed on the gyne list and my partner kept asking the 2 nurses if they could please check I was on the list or ring the department to see how long the wait might be (no pain relief was offered). They kept dismissing him that it may take up to 10 hours. After the third attempt and 9 hours since arrival, he demanded to know where I was in the list by the receptionist and she said I wasn't even on the list for gyne. Luckily the 2 awful nurses left and were replaced by another who went straight to get a Dr from a& e and then things started to progress. 1 hour later I was seen by the a&e Dr who rang gyne and they said to just send me home as they didn't have a bed for too an emergency. Still in chronic pain and bleeding after waiting 12 hours there was no way I was just going home. Finally at 1am I was told the had found me a bed in surgical ward. When I arrived the nurse was rude and said she didn't have one and to sit and wait. At this point I was on my third dose of paracetamol my partner had bought from the shop because they still couldn't find me in the system and so couldn't give pain meds. At 2am I was examined and the registra said he would admit me. At 3am I questioned where my bed was. I was absolutely exhausted. The staff nurse did the registra hadn't said to her to admit me so I'd need to wait until he returns and he had been called to an emergency. At 4am I finally got a bed and wanted to sleep but the staff nurse kept the radio on loudly and was talking even louder. No chance of a rest. In all this was a really awful experience. It felt like no one was doing their job, no one actually cared and hardly anyone in a& e spoke English fluently which made hearing names extremely hard. I had developed mild ohss with some fluid and blood in my uterus causing the extreme pain leaving me unable to walk, wee and breathe properly. Due to this l was ultrasounded and after a short stay discharged. Thank God my partner pushed for me to be sent to gyne and not just fobbed off to take me home.
Visited Accident and emergency services on September 2024
The York Hospital has not yet replied.
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust