The Meriden Hospital
University Hospital Site, Clifford Bridge Road, Coventry, Warwickshire, CV2 2LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very poor communications
Rated 3 stars out of 5
by Tony Kent - Posted on 31 July 2023
Email s not drawn to the attention of the recipient. No answer to the consultant s secretary extension. Wrong email confirmation of a telephone appointment causing confusion Slow response due to letter s written and typed by secretary. This is 2023 !!
Visited Don't know on July 2023
Review titled The Meriden Hospital
Replied on 05 September 2023
Dear Tony Kent, Thank you for your feedback. We are so sorry to hear that you did not have a positive experience. We would appreciate it if you could elaborate on what happened during your visit to The Meriden Hospital via email. customerservicemeriden@circlehealthgroup.co.uk. Your feedback is va luable to us and will help us improve our services. Once again thank you for taking the time to share your experience. I am sorry that it was not a positive one. Kind regards, Meriden Hospital
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Review titled Hip replacement
Rated 1 star out of 5
by Susan Johnson - Posted on 05 July 2023
My surgeon was amazing. However the care after was not the standard in which I expected from a private hospital I was booked to stay for 2 nights initially, however the hospital were made very aware this would not be long enough to recover from the surgery due to a pre existing condition. On night 3 I was horrified to be told I was going to be sent to nhs hospital as my 2 nights were up. I was also told that I was a nhs patient so my time had expired basically. Horrified I explained that I was fee paying and we had emptied our bank account to pay for this op. I spent the evening very distressed and worried. I felt that the care then declined from there. My time was up! Mistakes started to be made and I new I had to get out of there. I have never been so scared in my life.
Visited General Surgery on June 2023
Review titled The Meriden Hospital
Replied on 05 September 2023
Dear Susan Johnson, Thank you for your feedback. We are so sorry to hear that you did not have a positive experience. We would appreciate it if you could elaborate on what happened during your visit to The Meriden Hospital via email. customerservicemeriden@circlehealthgroup.co.uk. Your feedback is valuable to us and will help us improve our services. Once again thank you for taking the time to share your experience. I am sorry that it was not a positive one. Kind regards, Meriden Hospital
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
It was my very first surgery experience. Was very pleased with all care and attention from hospital staff during my stay. I have received very professional care and want to thank all the doctors and nurses who was watching after me.
Visited Neurosurgery on April 2023
Review titled The Meriden Hospital
Replied on 04 May 2023
Dear patient, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Kind regards, Meriden Hospital
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Review titled Knee surgery
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I was only in the hospital for a couple of days my stay was lovely the nurses were great looked after me very well always coming in to see if I was ok my surgery was a success and my surgeon was great and the food was fantastic just like to say a big thank you to everyone who looked after me you are all amazing
Visited General Surgery on April 2023
Review titled The Meriden Hospital
Replied on 04 May 2023
Dear Patient, reviews like this give us motivation and help us ensure we provide high-quality care, so yhank you again for taking the time to let us know how we did. We hope you have a great day! Kind regards, Meriden Hospital
Information supplied by Circle Health Group Limited