The Meriden Hospital - Ratings and reviews
Reviews
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Review titled First rate
Rated 5 stars out of 5
by Karen - Posted on 05 October 2023
I had a hip operation the beginning of this year. The care I received was first rate from the surgeon, Nurses, Physio, catering, cleaners and room. The only disappointing part of the whole experience, was on the day I was discharged. Getting equipment and tablets to come home, was no problem. But trying to get the discharge letter took nearly 5 hours, with me keep asking and asking for it. When I left the hospital their was no nurse to see me out of the hospital.
Visited Orthopaedics on February 2023
Review titled The Meriden Hospital
Replied on 31 October 2023
Dear Karen, Thank you for sharing your feedback about your hip operation earlier this year. We're delighted to hear that you received first-rate care from our dedicated staff, including the surgeon, nurses, physiotherapists, catering, and the cleaning team. Your comfort and well-being are our top priorities, and it's heartwarming to know that these aspects of your experience were positive. We do apologize for the delay in receiving your discharge letter, which caused frustration. We understand that timely communication is crucial for patients. Your feedback highlights an area where we can improve our processes, and we'll certainly take this into consideration to provide a smoother discharge process in the future. We're sorry to hear that there was no nurse available to see you out of the hospital upon your departure. We'll use your feedback to ensure that there is a smoother transition for patients leaving our care. If you ever require our services in the future or have any questions, please don't hesitate to reach out. We are here to support you in every way we can. Thank you for choosing our hospital, and we appreciate your valuable feedback. Sincerely, Meriden Hospital
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Review titled Surgery and care …… cleanliness
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
From pre consultation to post operative care was excellent. Nursing and medical very professional and answered all questions. The experience was let down on the cleaning of the room. It was not cleaned once. My bin in my room and bathroom was not emptied once. Rubbish was actually on the floor.
Visited Orthopaedics on January 2023
Review titled The Meriden Hospital
Replied on 21 February 2023
Dear Patient, we're happy to hear you had such a positive experience with our clinical team! At the Meriden we strive to deliver a top quality service in all areas of the hospital, so to hear that we let you down with housekeeping is very sad to hear, we apologise profusely. This well be fed back to make sure that this does not happen to any of our future patients. Once again we apologise and thank you for taking the time to leave a review. Kind regards, The Meriden Hospital
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Review titled Brilliant Staff
Rated 5 stars out of 5
by Ann Russell - Posted on 28 June 2022
I had surgery and apart from my appointment being cancelled twice, when I eventually got there the service was excellent. The staff were caring and totally professional., from the bottom to the top, everyone was friendly and helpful. The Wi-Fi was non existent and I had no signal for my phone which made contacting my husband difficult. The food was fairly good, but I will always remember how lovely everyone was. The physio visits were badly planned. I was admitted at 7 am and had surgery at 11am and the physios visited as I was going to theatre! They came back just after tea was brought, less than an hour after I came from theatre! I couldn’t concentrate on what was being said as I was a bit fuzzy. Couldn’t they check with ward staff when would be the best time to visit a patient. They did seem to be in a bit of a rush.
Visited Orthopaedics on June 2022
Review titled The Meriden Hospital
Replied on 14 July 2022
Dear Ann, Thank you for your 5 star review. It is great to hear that our staff delivered a professional service for you. We aim to put the patient first and it sounds like we provided you with excellent customer service. I'm sorry to hear about your complications with our WIFI, we are in the middle of an upgrade at the moment which will in turn improve signal for our patients around the hospital. Thank you for your feedback regarding physiotherapy visits, this is something I will relay to the team for improvement. We really appreciate any feedback so we can do better. I hope you are having a speedy recovery and I wish you all the best. Kind regards, Holly Cromey - Sales and Marketing Manager