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Stamford and Rutland Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 17

  1. Review titled Greenwood Day Unit

    Rated 5 stars out of 5

    by Karen Turner - Posted on 20 February 2024

    I had an appointment today in the pain management unit for an injection due to a herniated disc. Honestly, I'm so surprised by how well it went. The first nurse who dealt with me was so lovely. I explained that I suffer with anxiety and she made me feel so much better. She made sure I understood everything that was going to happen. I was then sat in a waiting room to wait for my turn. I only waited approx 30 minutes and then I was shown to a bay on the ward to get undressed and they were very professional. Closing the curtain and letting me know there is a window there while I change. Then it was time for me to go in for the injection. By this point, I was physically shaking but I was reassured that everything would be ok. Yes the anaesthetic was painful (as expected) but after that it was painless. The lady who sat near me, chatting to me and even holding my hand when needed made the experience a lot more comfortable. The consultant doing the injection asked me regularly if I was okay. The procedure was done within about 20 minutes. I was wheeled into the ward on a bed and was immediately offered a drink and some biscuits. After approx 20 minutes, I was able to stand up and get dressed and then assisted to get into a wheelchair to be taken to the main entrance. I can genuinely say that I would be happy to go there again if needed. There were a lot of staff on the ward and they were all so lovely, friendly and helpful. They made me feel at ease and like nothing was too much trouble for them. I'm gutted I forgot to fill out the feedback form. I would 100% recommend here.

    Visited Pain Management on February 2024

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    Stamford and Rutland Hospital has not yet replied.


  2. Review titled Dysfunctional incompetent

    Rated 1 star out of 5

    by Dean Coutts - Posted on 05 March 2024

    A simple blood test, for diabetes and 4 months on still no results, they labelled the bloods incorrectly and performed the wrong tests. Total incompetence, no wonder people are dying.

    Visited Don't know on November 2023

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    Stamford and Rutland Hospital has not yet replied.


  3. Review titled No referral information and no compassion

    Rated 1 star out of 5

    by D Riley - Posted on 04 August 2023

    I arrived for my dermatology appointment, one I've waited over 2 years for. I was seen 25 minutes late and on entering the room was told they did not have any of my referral information, didn't know what illnesses I had, what help I needed or why. After 2 years! I was asked to give a quick history and when advising of 2 or 3 areas of concern was told 'I have to pick one and be quick cause we don't have time". After waiting 2 years, and after my GP told me this would all be addressed in the same appointment. Absolutely gutwrenching. After explaining one main area of concern, I was asked what I wanted to be done about it, before she'd even looked at it. I'm not a doctor, why do I need to recommend my own treatment? However I did do my research before attending and provided my very quick opinion what I thought were the available treatments. To then have the doctor disregarded my opinion entirely and prescribe me creams for an auto immune disease that also affect my nails and bones? And admit to me that it won't help most of my affected areas? Why waste my time, money and respect? I feel so unheard and unseen. The staff at dermatology in Stamford and Rutland have destroyed what little faith I had left in the NHS. I'd put in an official complaint if I thought it would make a difference but no one in the NHS cares.

    Visited Dermatology on August 2023

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    Stamford and Rutland Hospital has not yet replied.


  4. Review titled Kind Staff

    Rated 5 stars out of 5

    by Natasha - Posted on 03 August 2023

    I came in this morning to the walk in Phlebotomy Clinic at the Stamford Hospital, although there was quite a queue, I understood why and was happy to wait. For someone with a needle phobia, blood tests are very hard for me to go through with. The doctor/phlebotomist who took my blood was patient and kind to me and kept me talking whilst I had it done, I can’t explain enough how much this helped. I recommend going to this clinic and thank you to the man phlebotomist who did my blood test! You are amazing at your job.

    Visited Haematology on August 2023

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    Stamford and Rutland Hospital has not yet replied.


  5. Review titled Waited 2 years for nothing

    Rated 1 star out of 5

    by D Riley - Posted on 07 August 2023

    I arrived for my dermatology appointment, one I've waited over 2 years for. I was seen 25 minutes late and on entering the room was told they did not have any of my referral information, didn't know what illnesses I had, what help I needed or why. After 2 years! I was asked to give a quick history and when advising of 2 or 3 areas of concern was told 'I have to pick one and be quick cause we don't have time". After waiting 2 years, and after my GP told me this would all be addressed in the same appointment. Absolutely gutwrenching. After explaining one main area of concern, I was asked what I wanted to be done about it, before she'd even looked at it. I'm not a doctor, however I did do my research before attending and provided my very quick opinion what I thought were the available treatments. To then have the doctor prescribe me creams for an auto immune disease that also affect my nails and bones, and admit to me that it won't help most of my affected areas? I don't know who would feel supported by this.

    Visited Dermatology on August 2023

    Report as unsuitable

    Stamford and Rutland Hospital has not yet replied.


  6. Review titled A credit to the NHS

    Rated 5 stars out of 5

    by Frances S - Posted on 29 March 2023

    I have been to Stamford twice, once for a pain clinic appt and once for a pain management procedure. I was particularly apprehensive about the procedure as have had a bad experience when it was done elsewhere previously. All the staff I met on my most recent visit, to the Greenwood day surgery unit were lovely. The receptionists at the front door were welcoming and friendly, and nothing was too much trouble for the nurses on the Greenwood Unit. They had a student nurse there who the took the time to explain things too which was great to see/hear. The procedure itself went smoothly and all the staff involved were reassuring and friendly. Each one of them a credit to the NHS. Too often all they hear are complaints and moans so I wanted, as an NHS worker myself, to pass on my thanks and compliments!

    Visited Pain Management on March 2023

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    Stamford and Rutland Hospital has not yet replied.


  7. Review titled Urology

    Rated 5 stars out of 5

    by David F Tee - Posted on 20 February 2023

    On 16/02/2023 I had an appointment at Stamford hospital for the Urology department I found the Urology team very good they sort out an MRI that day and were really helpful tell me all about prostate cancer. I also found the Hospital nice and clean. The coffee shop staff was also helpful the staff at the front desk are good at tell you where to go

    Visited Urology on February 2023

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    Stamford and Rutland Hospital has not yet replied.


  8. Review titled Rude staff and incorrect advertising

    Rated 3 stars out of 5

    by Anonymous - Posted on 30 January 2023

    I recently was advised by my GP to go to the walk in clinic for a blood test. I checked online and it says it closed at 4.30. So I left work early and arrived at 3.50pm. When I got there, there were no tickets to be taken so I waited until someone came out and said there were no tickets. I was greeted quite rudely and abruptly by a lady who said they had taken tickets away because they were full. I mentioned I had been sent and that there is a big sign on the door saying the blood room closes at 4.30 and not to join the queue after this time. I said that I arrived 40 minutes before closing and she said I could sit and wait but could not guarantee I would be seen today. This experience also happened to several people after me. It was 4.25 when the last of the ticket person came out. She then called in someone who had come in about 3 patients after myself and ignored my calls and others who said they were first. Luckily I was seen at 4.29. I appreciate the NHS is busy but I do not think there is a need for rudeness, especially when you are following what is advertised both online and by the door. Clearer communication is needed. No where does it say you will not be seen or tickets taken away before 4.30

    Visited Don't know on January 2023

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    Stamford and Rutland Hospital has not yet replied.


  9. Review titled Fantastic treatment

    Rated 5 stars out of 5

    by Mike London - Posted on 06 January 2023

    On Tuesday the 3rd. of January i went for treatment by the Urology team at the Greenwood Day Treatment Unit, Stamford and Rutland Hospital. The lovely lady Doctor and her colleagues were friendly and profesional and i cannot thank and praise them enough.

    Visited Urology on January 2023

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    Stamford and Rutland Hospital has not yet replied.


  10. Review titled Wonderful staff

    Rated 5 stars out of 5

    by Linda - Posted on 11 November 2022

    I was very apprehensive as I wasn't sure how many tests I was having, but I was so well looked after everything was explained well and I had a nurse with all the time.

    Visited Urology on November 2022

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    Stamford and Rutland Hospital has not yet replied.