St Richard's Hospital - Ratings and reviews
Reviews
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Review titled 7 hours waiting
Rated 1 star out of 5
by Paul - Posted on 12 February 2024
While I acknowledge the effort put forth by everyone, I'm utterly baffled as to why it would take over 10 hours just to see a doctor and get discharged. This prolonged delay is utterly unacceptable and reflects poorly on the once excellent service. Watching anxious patients endure pain during such an unnecessarily lengthy wait is disgraceful. This situation is an embarrassment to all involved, as there is simply no justification for such inefficiency.
Visited Accident and emergency services on February 2024
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Paul Thank you for your post and I am sorry to hear that you had to wait for 10 hours to see a doctor. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Seizure
Rated 5 stars out of 5
by Martin Jebson - Posted on 06 February 2024
I went to St Richards hospital via ambulance, well looked after by the ambulance staff. I was treated straight away for the seizure I had, staff were brilliant for my short stay. Food was excellent and they organized a lift home for me thank you
Visited Accident and emergency services on February 2024
St Richard's Hospital has not yet replied.
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Review titled Distressing time supported by excellent staff
Rated 5 stars out of 5
by Lynne Jones - Posted on 06 January 2024
My husband was admitted to A and E Resuscitation. He was seen immediately and treated with respect and his condition and subsequent treatment was explained carefully. On his transfer to Lavant the same can be applied. The care staff from catering assistants to the Consultant were the most caring and dedicated professionals. The nurses and health care assistants were in my opinion of the very highest calibre. Without their empathy and compassion to our family a distressing time would have been unbearable. Thankyou.
Visited Stroke on January 2024
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Lynne Thank you for your lovely post. It was good to read that we looked after your husband so well and your experience was so good in A&E and also on Lavant ward. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your husband is making a good recovery and thank you once again for your comments, it does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent Endoscopy Unit
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
The service from beginning to end/recovery was second to none from this team. Every interaction I had was just great. Unfortunately the same can’t be said for the treatment centres reception team. Nonetheless Endoscopy team did you proud today!
Visited Diagnostic Endoscopy on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Patient Thank you for your post. It was lovely to read that we looked after you so well in endoscopy and your experience was so good. However I am sorry to hear that you found treatment centre reception staff unhelpful as that is not what we would want any patient to experience. We hope you are making a good recovery from your procedure and thank you once again for your comments, positive and negative. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Made to feel at ease
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
I was very nervous about my appointment and procedure, but the team looked after me really well and explained everything thoroughly. They were led by me and offered me alternatives if I was too nervous to go ahead. Their kind and caring attitudes made me feel much more at ease, thank you.
Visited Gynaecology on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Patient Thank you for your post. It was lovely to read that we looked after you so well and your experience was so good. It is also good to hear that the staff's kind and caring attitudes made you feel at ease. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Caring team on A&E
Rated 5 stars out of 5
by Sue Howard - Posted on 16 January 2024
Last night at around 1am an ambulance brought my husband to A&E with a suspected stroke, possibly a TIA. The Staff were quick to see us and we were given outstanding professional care at a busy time for the hospital. Testing was comprehensive and monitoring was done regularly as his blood pressure was high. The Duty Dr. took so much care of us. He was gentle, kind and took time to explain what he was doing. He went out of his way to make sure we had water to drink and were okay for finding our way to the car park when eventually we left at around 7am on a deeply cold & icy morning. With gratitude and many thanks.
Visited Accident and emergency services on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Sue Thank you for your post. I am sorry to hear that your husband had to come to A&E with a suspected stroke. However it was heart warming to hear that the staff were professional and the duty doctor was so kind and caring. I am sure this made a difference for you both. We hope your husband is making a good recovery and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fabulous service Endoscopy and recovery ward
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
St. Richard’s Hosp! I cannot begin to say how well the doctor and nursing were at the unit. Explained everything really well. Doctor and nurses extremely helpful and calming. Nursing staff in recovery amazing. They answered any questions I had and were just so lovely and helpful. 100% in my eyes. Glad I live in the area to have had such great care! Carol
Visited Diagnostic Endoscopy on January 2024
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Patient Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comment, this means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fantastic experience
Rated 5 stars out of 5
by Diane - Posted on 23 February 2024
I saw a wonderful breast consultant who had a great manner, was reassuring and extremely thorough. All examinations and tests were carried out on the same day with very little waiting time and immediate results.
Visited Breast cancer services on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Diane Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good. It was nice to read that all examinations and tests were carried out on the same day with immediate results. We hope you are now doing well and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Outstanding level of care
Rated 5 stars out of 5
by Richard h - Posted on 05 January 2024
My Dad arrived at accident and emergency via blue light ambulance,I was kept informed by the doctor of the seriousness of my father's condition and the likely outcome which didn't look good.The honesty and level of care was outstanding from all the attentive staff.when he was transferred from a and e to another part of the department the level of care and compassion continued this care continued right through the night into the early hours when sadly my father passed away with diginity.I can not praise all the staff highly enough for there tentative nature,compassion,hard work and above time which they gave in very demanding circumstances.Thank you.
Visited Accident and emergency services on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Richard I would like to offer my sincere condolences on the passing of your dad. This must be such a difficult time for you and your family, which makes your post even more special that you have shared your very kind and thoughtful words at this sad time. I will share your post with our A&E department and I know how much this will mean to them. Thank you once again for sending such a heartfelt thank you. Our thoughts are with you and your family. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Friendly and professional
Rated 5 stars out of 5
by Richard Barnes - Posted on 12 December 2023
I had my eyelid lesion removed last Thursday and I would like to say a huge thank you to all the wonderful staff who looked after me in a very courteous, friendly, caring and professional way. So please accept my sincere gratitude and have a really nice Christmas
Visited Ophthalmology on December 2023
Review titled St Richard's Hospital
Replied on 13 December 2023
Dear Mr Barnes. What a lovely post, thank you so much. We will share your comments with the eye clinic at St Richard's Hospital and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Thank you for your Christmas wishes and wish you and your family the same. Jo Yearsley, Patient Engagement and Liaison Manager