St Albans City Hospital - Ratings and reviews
Reviews
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Review titled Great experience.
Rated 5 stars out of 5
by Linda Prentice - Posted on 11 April 2024
From the time of admission to leaving I was treated with great efficiency,kindness and excellent care. All the staff were very friendly and informative about every step of my treatment and I would like to say a big thank you to them for making a stressful experience so reassuring.
Visited General Surgery on April 2024
St Albans City Hospital has not yet replied.
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Review titled Blood test Clinic
Rated 2 stars out of 5
by Simon thwaites - Posted on 28 March 2024
The new system to have a blood test really does not work. Residents are confused on attending the clinic (the blood form makes no reference to needing an appointment, simply listing the clinic opening times as always - what a glaring error that is. I attended without an appointment and had to wait two further weeks as a result. I also had then to change my GP follow up appointment, further wasting everyone’s time. While I was there today (on my appointed date) there were people turning up without appointments and generally members of the public were confused. Also, how is it acceptable for my name to be on a screen along with all the others waiting? It’s nobody’s business in the waiting room who I am. Over all a very poor service and an unworkable system. Everyone involved should be embarrassed.
Visited Don't know on March 2024
St Albans City Hospital has not yet replied.
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Review titled Blood sample to be taken
Rated 4 stars out of 5
by Beatrice Clark - Posted on 24 March 2024
I made a mistake with the date of my appointment. The person who seemed in charge was sympathetic, very professional, but most of all extremely helpful in making sure I booked another appointment 10 minutes later. I’ve seen this person in action on previous occasions when there was a long queue generally encouraging patients to prepare themselves by getting their papers ready, coats off etc., this was done with great efficiency, and best of all humour. What a star character. Thank you.
Visited Don't know on March 2024
Review titled St Albans City Hospital
Replied on 27 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Beyond outstanding
Rated 5 stars out of 5
by Jo - Posted on 05 March 2024
Today I had day surgery ( guynae) I arrived and was treated like a princess. It was clean and happy and loving and caring. It was the nicest place ever. The hca and nurses and doctors all of them were unbelievable so shocked it felt like I was in a private hospital as my care was of such a high standard I should have paid for it. Wish they done major surgery there a s I don’t want have it anywhere else thanks everyone for today xxx
Visited General Surgery on March 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Brilliant appointment
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Appointment on time - Very kind and understanding staff who made me feel relaxed and comfortable in what could have been an embarrassing and personal appointment - didn’t rush me and answered my questions
Visited Gynaecology on March 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Phlebotomy
Rated 5 stars out of 5
by Philip Reardon - Posted on 29 February 2024
I arrived a week early for my blood test. The staff were so helpful and made me an on the day appointment immediately. I was seen within 5 mins by a caring and kind phleblotamist. I could not have been more happy. Thank you all for your care and kind attention
Visited Don't know on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Blood appointment management
Rated 5 stars out of 5
by Alistair D Lawrie - Posted on 23 February 2024
Trying to confirm/cancel a blood appointment. That department Blood sciences is not listed, and computerised message could not understand the word 'blood'. And there is no opportunity to leave a message, which rather defeats the aims of notifying of a cancellation. The 'new' system is impersonal and makes no tolerance for elderly and/or non-geeks probably a very high percentage of your users would fall into these groups. This is not a complaint. This Trust has given me an extra 20 years of life by treating several life-threatening illnesses. Good Luck.
Visited Don't know on February 2024
St Albans City Hospital has not yet replied.
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Review titled Excellent care in the Fracture Clinic
Rated 5 stars out of 5
by Biddy Sweeting - Posted on 26 February 2024
I attended the Fracture Clinic last Friday, 13 days after breaking my left hip on holiday in Malta. From start to finish all the staff were charming, efficient, friendly and knowledgeable. I had my staples removed very gently, the xray explained and my partner made welcome and shown the xray. Futurev appointments have been arranged for me. My faith in the NHS has been restored, and I am so grateful to have this wonderful local hospital near my home. Thank you.
Visited Orthopaedics on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Good treatment
Rated 4 stars out of 5
by Gary Lyons - Posted on 24 February 2024
I would just like to say thank you to the excellent nurses and surgeons who fixed my hernia last night (23 February). I am a staunch believer that you guys truly deserve all the credit you get and should be on more pay and that the government should step up and pay higher salaries for NHS workers because you guys save lives
Visited Don't know on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Lovely nurse specialist and attending nurse.
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
I was put at ease straight away. I felt comfortable and every step was explained to me as the procedure progressed.
Visited Gynaecology on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.