Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A&E
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2025
My partner and I went to A&E on the 2nd Jan,I took him as was a 2 hour wait for an ambulance.I was worried he was having another stroke and was told i had to go through A&E. It was 24 hours before he was admitted,thankfully was not another stroke I ,understand that their are processes, and maybe I was more distraught as his first stoke was not 'typical' but if the first time you are discharged and it takes 5 days to recognise yes you may be worried is it happening again
Visited Accident and emergency services on January 2025
Southend Hospital has not yet replied.
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Review titled Professional, friendly & reassuring
Rated 5 stars out of 5
by J Turvey - Posted on 05 November 2024
Underwent a MyoSure procedure today. I was nervous but the team of 3 were absolutely excellent in helping me through it. The doctor gave me absolute confidence in him & the nurses were informative & caring. I really couldn’t have been in better hands. Thank you.
Visited Gynaecology on November 2024
Southend Hospital has not yet replied.
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Review titled Ninth floor urology
Rated 5 stars out of 5
by Terence franklin - Posted on 25 February 2025
This ninth floor team couldn't be more attentive caring and sympathetic to my feelings, they gave me five star treatment, all nurses on the ninth floor urology team we're fantastic because I'm not the greatest patient, once again Thanks to you all.
Visited Urology on November 2024
Southend Hospital has not yet replied.
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Review titled Fantastic care throughout my pregnancy journey
Rated 5 stars out of 5
by Georgia - Posted on 13 October 2024
I want to thank all the staff involved in my care throughout my pregnancy, delivery and postnatal period. Every midwife, nurse, doctor and HCA met myself and my partner with a kind smile and calm and caring nature. When attending triage all staff were efficient and put my mind at ease instantly. A very quick decision was made for me to have a c section and again each member of staff was calm and considerate, introducing themselves to me and making sure I understood each step. Following the birth myself and my daughter were in the postnatal ward for a few days. The care we received was exceptional from breastfeeding support to ensuring we were fit and healthy ready to go home. I can't thank the staff enough for their care throughout this time.
Visited Maternity services on September 2024
Southend Hospital has not yet replied.
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Review titled Frightening
by Alison - Posted on 09 October 2024
My son had a bad fall and was admitted by ambulance in extreme pain to A&E. Staff were not kind but I’d excuse this if the care was adequate. After 4 X-rays and 20 tortuous hours he was discharged with two cocodomol and told he’d get an appt for the fracture clinic .We practically had to carry him out .My daughter in law asked if his care could be transferred to our local hospital and was curtly told NO. After a few days we’d heard nothing so I paid privately for a second opinion.His elbow is almost shattered and will need an urgent operation .His care has been transferred to our local hospital and has already had urgent CT scan in preparation for the operation . Yesterday (ten days) days after his admittance to Southend a&e he got a phone call asking if he’d like a virtual follow up in a weeks time .Not sure how you examine someone over the phone for a broken arm. None of us knew whether to laugh or cry at this point .This is a very potted version of the full story but I’d love to know if the chief executive would accept this for their own family .Just appalling.
Visited Accident and emergency services on September 2024
Southend Hospital has not yet replied.
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Review titled A&E service
Rated 4 stars out of 5
by Brian king - Posted on 18 September 2024
I was unfortunate to have to visit A&E very late on the 17/09/2024for ongoing severe back pain for which i am undergoing tests etc, Upon arrival i was see quickly by the pre triage assistant, i was treated empathetically and with respect, once it was established the level of pain i was in, i was given strong pain relief within 15 minutes which was all i was really asking for. I do hope you can identify the gentleman who saw me around midnight at pre triage and pass on my sincere thanks for his understanding and professionalism.
Visited Accident and emergency services on September 2024
Southend Hospital has not yet replied.
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Review titled A and E nightmare
Rated 5 stars out of 5
by Gerry - Posted on 19 September 2024
18 hours in accident and emergency still waiting for a bed for my daughter what on earth is happening to this hospital and the NHS can I have my stamp money back and I'll go private
Visited Accident and emergency services on September 2024
Southend Hospital has not yet replied.
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Review titled GP and A&E Services
Rated 3 stars out of 5
by Steve - Posted on 23 September 2024
11:30 am with Heart issues. Quick service in A&E until we were sent to the GP clinic. Not sure why. It would appear the letter we received was not taken into account. Over 5 hours later and the two doctors had disappeared for their breaks I assume. A full clinic still waiting. Why on earth are two receptionists required when everyone has such a long wait. Long intervals between patients being seen. The system is broke broke. And wasting money on staff seemingly with not a lot to do based on the level of services provided. It’s my perception that they just want to move you on to other departments and be rid of their numbers of patients in order to meet KPI’s. Really disappointed with the level of service received today.
Visited Don't know on September 2024
Southend Hospital has not yet replied.
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Review titled Slow and bad
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2024
All most everything about this hospital is bad the A and E is slow and lethargic we had to wait 20 hours just to get a bed and when we eventually did the ward was even slower getting 2 paracetamol takes an age the red tape involved in the running is ridiculous, to think I've paid my national insurance for 45 years for this
Visited Don't know on September 2024
Southend Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Roy Thomas Smith - Posted on 06 September 2024
Today I attended Southend A&E with a cut eye and head injury due to tripping up. I would like to commend the department for their efficient service. I was booked in within minutes and seen by a doctor very promptly even though the waiting room was quite full. I was treated, my wound dressed and had a CT scan (which was clear) all within less than 2 hours. I commend the A&E department and staff for their dligent efficient attention. Thank you
Visited Accident and emergency services on September 2024
Southend Hospital has not yet replied.
Information supplied by Mid and South Essex NHS Foundation Trust