Southend Hospital - Ratings and reviews
Reviews
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Review titled Good service & kind staff
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2024
I brought my mother in having had a nasty fall. Apart from checking in, which involved a long standing queue, the service was good with very kind staff.
Visited Accident and emergency services on March 2024
Southend Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
I attended the Gynaecology department today and was very impressed with the quality of service. The consultant was very attentive ( put his pen down ) very important, and listened to my concerns. He was knowledgeable about my condition, and my treatment options, and explained these well to me. The healthcare assistant was fantastic ( its a shame I can’t name her as she deserves a compliment) . She was so very person centred and reassuring. She too was knowledgeable about my condition , sharing information with me to support me to make an informed decision. I felt a bit anxious about a procedure discussed, and both were very supportive, not rushing or pressurising me into anything, advising I could take time to consider how I wanted to proceed . She helped the consultant explain in simple terms their recommendations, and they did not rush me at all, checking if I had understood the details of the consultation and my treatment options. I had every confidence that they understood my condition and how best to treat it. I left the department feeling listened to and reassured about my condition and how best to treat it. I can’t praise these two enough they were just fantastic.
Visited Gynaecology on March 2024
Southend Hospital has not yet replied.
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Review titled Terrible admin - impossible to contact
Rated 4 stars out of 5
by Philip Carter - Posted on 25 March 2024
The eye unit is brilliant, I have nothing but praise for the nurses & specialists there. However, contacting the unit is almost impossible. No- one ever available to answer phone. Been like this for over a year. I had a pre-op appointment 15 March 2024 when it was decided to cancel laser surgery until July, rather than as originally arranged on the 27 March. Today (25 March) I got SMS reminding me of surgery on 27th! Impossible to get through to Opthalmy to say it had been cancelled, & the Southend general appointment line can't cancel surgery. A valuable slot will be wasted through no fault of my own. Unfortunately I am away from Essex now, otherwise I'd have driven in to the unit to confirm the cancellation myself. Brilliant eye care let down by on-going admin / contact issues
Visited Ophthalmology on March 2024
Southend Hospital has not yet replied.
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Review titled Terrible female GP
Rated 1 star out of 5
by Elizabeth Walker - Posted on 25 March 2024
She gave me the most painful internal examination on a dirty bed had old screwed up paper on it. She didn't use any kind of jelly on speculum and rammed it in as hard as she could. I had been sent by 111 doctor to get an ultrasound this didn't happen. She rang gynaecology and was told to take swab she refused and told me to see gp on Monday!
Visited Accident and emergency services on March 2024
Southend Hospital has not yet replied.
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Review titled A & E Southend
Rated 4 stars out of 5
by Steve R - Posted on 05 April 2024
Had to visit on Good Friday evening to see A&E about a terrible pain in my calf. The whole team on the evening were great I was seen quickly, from the cleaner, the triage Nurse, the admin and the GP they were all great and I was very pleased with their help. I am however awaiting a follow up ultrasound appointment but have not heard anything.
Visited Accident and emergency services on March 2024
Southend Hospital has not yet replied.
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Review titled I felt unsafe
Rated 2 stars out of 5
by Anonymous - Posted on 30 March 2024
The following relates to a scan that I received at Southend Hospital. I understand these are conducted by Alliance Medical, who describe themselves as "a trusted and sustainable partner to the NHS. When one of the people who is going to be working on you experiences what I can only describe as a sudden change in mood and begins talking to themselves under their breath it hardly inspires confidence. Overall, staff were very friendly, but actual communication was poor; at times critical; and at other times offhand to a point where I wasn't sure what I was supposed to be doing. At one point during the treatment I heard nothing for so long, I began to think about how I might extract myself from the machine. Disparaging remarks were made regarding one of the symptoms of the illness that I am being treated for. I don't think there was any malice behind it - more a lack of empathy and bedside manner. I left not feeling terribly good about myself. I felt coerced into providing an email address. I was asked to provide details about myself that I did not know but was told to estimate. The venue where the procedure took place was unfit for purpose, with diagnostics and patient areas occupying the same cramped space. There was no privacy. As I exited the scanning room I found myself literarily face to face with the patient who was coming in after me. They looked as confused as I did. Based on my experiences even before the scan had started, I think that, had this been a more invasive procedure, I would have made my excuses and left. While I am no position to judge the professionalism of the staff in regards to conducting the actual scan, purely on a surface level, there is a jarring disconnect in standards between this unit and the surrounding hospital. As a patient I found the experience upsetting and disconcerting. As someone who has worked in healthcare regulation, I found what I saw concerning and perhaps indicative of more serious problems within the service.
Visited Don't know on March 2024
Southend Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Paul Wright - Posted on 12 March 2024
I attended A & E on the 11th March because I woke up in severe pain. On arrival the machine started to work: blood test, ECG, urine test, blood pressure, temperature. I then waited to see the doctor, no point seeing him immediately as he has to wait for the results. The doctor was amusing, friendly and explained what he thought the issue was and then prescribed pain relief - he said these are magic with a massive smile, he was not wrong! I then went for a CT scan and waited for the result and the doctor explained the issue (kidney stone). He explained that the file has been sent to the Urology dept for specialist advise. I was feeling a bit low at this point and a man walked in offering drinks and biscuits - he had the broadest smile and sat next to me for a couple of minutes discussing which biscuits he thought were best. What an amazing man! I struggle to get to the toilet and a cleaner offered me some help - amazing. Of course the Urology dept has its everyday patients and in addition A & E work. The wait was about 2 hours - I don't think that was to long. Everyone looked overworked, the work is relentless, it never stopped just watching the volume of patients was a surprise. I saw nothing but kindness and felt nothing but empathy from a brigade of people that sometime feels undervalued and overworked. I watched a senior nurse trying to arrange transport for a patient and the carer. She looked utterly exasperated and then turned to the patient and kindly explained the situation. My experience was beyond my expectations and I only hope that you manage to pass on my thanks to everyone who was working on the 11th of March. Perhaps - the cleaner thinks 'I'm only a cleaner' and the biscuit man: 'I only give out biscuits' you are wrong! You both made a difference to me.
Visited Accident and emergency services on March 2024
Southend Hospital has not yet replied.
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Review titled Frustrated
Rated 3 stars out of 5
by Iris Bain - Posted on 21 February 2024
w: I came to the hospital in January for an X-ray which identified an undisplaced radial head fracture. The service at this time was excellent! I was given a follow up appointment for Thursday 15th Feb. I have spent 2 days, using various extensions, names, departments, trying to cancel this appointment. It always ended the same way, even after speaking to appointments, with a phone ringing until I was cut off. I will not be attending my appointment on Thursday and have left a message on an answerphone to this effect but don’t know if the message has even gone to the correct person! How can the hospital complain about missed appointments when it is such a nightmare trying to cancel one!
Visited Orthopaedics on February 2024
Southend Hospital has not yet replied.
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Review titled Wonderful Care
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
Elderly relative was treated with great care and dignity by the Ambulance staff,male/female nurses and doctors in the emergency ward who were kind and considerate with their prompt attention and professionalism - many thanks.
Visited Accident and emergency services on February 2024
Southend Hospital has not yet replied.
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Review titled Answer the phone please
Rated 3 stars out of 5
by Martin Healy - Posted on 15 February 2024
I called several times this afternoon 4pm Thurs 15th Feb, actually four and on three occasions my call to the Ophthalmology dept admissions was disconnected, i.e someone lifted the receiver and put the phone down on me. The forth occassion I went via the main switchboard to "god knows where' and left a menage on an answer machine. Yours hopefully for a call back please!
Visited Ophthalmology on February 2024
Southend Hospital has not yet replied.