Scarborough Hospital
Woodlands Drive, Scarborough, YO12 6QLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Good efficient service and lovely team
by Moi82 - Posted on 21 July 2023
Though the team wouldn't have realised, I had huge anxiety about the eye appointment. The last did not go well. I almost fainted! This time I arrived, had the eye test within five minutes, and then I had an eye pressure test, which was much better this time as it was far less invasive. All of this was done within five ten minutes. And then went through to have an eye scan on both eyes. I saw Joe assisted by Heather. They were super-efficient and made it all very effortless and put me at ease throughout. Everything was over and done with in a matter of minutes, could not recommend their support enough. I would even say the efficiency and kindness has possibly helped to undo some of the issues that I faced. Last time meaning next time, I will hopefully be less anxious.
Visited July 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 27 July 2023
Thank you for your kind words regarding the care you received from the Ophthalmology Unit at Scarborough Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from all the clinical staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled cataract surgery
Rated 5 stars out of 5
by Jean Melbourne - Posted on 05 July 2023
I attended Scarborough Hospital on 4th July 2024 for cataract surgery. What wonderful treatment I received from both the theatre staff and the staff on Willow Ward. I cannot thank everyone enough.
Visited Don't know on July 2023
Review titled Scarborough Hospital
Replied on 06 July 2023
Thank you for your kind words regarding the care you received in Scarborough Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your surgery. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Unexpected hospital visit
by Tedsgirl - Posted on 03 July 2023
Had to call 999 due to heart problems. The three ambulance crew were really good. Friendly and professional and looked after me with real compassion. Admitted straight to Emergency department, staff there were very efficient and very friendly. Caring and supportive during this time when I felt unwell. All introduced themselves and nothing was too much trouble. Was always treated with respect and dignity and explanation was given about everything they were doing. I was then transferred to EAU and the staff were amazing. Care i was given was excellent, they were kind and helpful and very understanding when I needed support. Cannot fault anyone I came into contact with and the care I received was excellent.
Visited July 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 06 July 2023
Thank you for your kind words regarding the care you received in the Emergency Department at Scarborough Hospital. It is heartening to know that all you were treated with such kindness and encouragement during what I am sure was a stressful time for you. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Hospital stay
by Frejw66 - Posted on 30 June 2023
While in Chestnut Ward during June 2023 I was impressed by the level of kindness and compassion shown to me by many of the nurses. However, I also felt like I was treated like a lump of meat by one nurse, who, inter alia, left me alone for 20 minutes after administering, without explanation, what transpired to be an enema of some sort. I was then abandoned, very frightened and bewildered as I began to defecate in the bed, not knowing whether this was intentional on the nurse's part or whether or not there was a pad in place. I was terrified. If this is care with kindness and compassion Scarborough style, please let me know.
Visited June 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 03 July 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or via email at yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Called 111 for the first time in my life in extreme pain. Spoke to doctor who made me appointment at OOH at Scarborough hospital. Got there 5 minutes before appointment. At reception I booked in; giving all details. Was told that the appointment time given was not when I would be seen; I confirmed I understood this. The waiting room was packed. I waited 1.5 hours before politely enquiring about when I might be seen only to be told the receptionist ( who I saw clock off her shift ) had not actually booked me in. The new receptionist apologised and directed me to a different area. Here I spoke to a nurse who seemed to think I was trying to queue jump; I made it clear this was not the case and explained I'd been told to come to that area and that for 1.5 hours I had thought I was moving up the queue. I was told to go back and wait. Which I did. I was finally seen at 3am. I was given a prescription and told to have a blood test but that it would be a further 6 hour wait. I went home without the blood test as by this point I could hardly stand. The NHS is so underfunded, understaffed and overused. I work in the NHS myself in another sector; I get it. But there was no organisation at Scarborough hospital- it was chaos. An elderly woman had been there alone for 12 hours. Parents with small children 9 hours. People who didn't need to be there; swearing and being aggressive. Other people there because they couldn't get a GP appointment. The whole system needs an overhaul; I understand this but there are things Scarborough hospital could do on a local and affordable level that would make the experience easier for patients.
Visited Urgent Treatment Centre on June 2023
Review titled Scarborough Hospital
Replied on 15 June 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled The care I received was absolutely amazing
by Filey lass - Posted on 12 May 2023
I had surgery & the care I received was absolutely amazing. From admittance to me going home the care was incredible. I really can't express the gratitude I have for everyone enough. I was so frightened having this surgery but the staff erased it. Thank-you again xx
Visited May 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 15 May 2023
Thank you for your kind words regarding the care you received in the Surgery Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during what I am sure was a very stressful time for you. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Wonderful staff & service
Rated 5 stars out of 5
by Sue Yallop - Posted on 24 April 2023
I was on holiday and attended Scarborough A&E on Monday 3 April following a referral from Whitby Hospital for possible problems with my liver. On Friday 7 April (Good Friday) I had a successful operation to remove a gallstone obstructing my bile duct and my gallbladder. I cannot praise Scarborough Hospital services enough from A&E to discharge on Sat 8 April. I attended The Hazel Unit, Surgical Assessment, had a CT scan & MRI & stayed in Maple Ward. Every single member of staff was kind, friendly, efficient & totally professional. My surgeon was very skilled because he managed to remove the offending gallstone causing the blockage and the gall bladder in one operation. My experience was the NHS at its very best- a five star service. The nurses and doctors deserve increased financial rewards for their skills.
Visited Gastrointestinal and Liver services on April 2023
Review titled Scarborough Hospital
Replied on 25 April 2023
Thank you for your kind letter regarding the care you received in Scarborough Hospital. It is heartening to know you were treated with such kindness and encouragement during what I am sure was a very stressful time for you. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Thank you to everyone
Rated 5 stars out of 5
by Malcolm - Posted on 01 April 2023
I would like to thank everyone who looked after me from the rapid responder and the paramedics, A&E staff and the staff in Lilac ward. I was impressed with everyone’s professionalism and thoroughness. It was a difficult time for me as I was on holiday in the area. I am glad to say I am now on the road to recovery.
Visited Accident and emergency services on March 2023
Review titled Scarborough Hospital
Replied on 13 April 2023
Thank you for your kind words regarding the care you received in the Emergency Department and Lilac Ward at Scarborough Hospital. It is heartening to know you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Josephine Parker - Posted on 23 March 2023
I’d just like to the thank the whole team who looked after me after a fall on slippery mud on the coastal path near Scarborough, where I broke my ankle. From the paramedics, people in A&E, to the specialists, everyone looked after me so well. I felt so confident that I was in safe hands and everyone was so kind. I cannot thank you enough for your expertise and professionalism. I’ll be eternally grateful also for the speed which I was dealt with, an important factor in my recovery. With grateful thanks to each and every one of you.
Visited Accident and emergency services on March 2023
Review titled Scarborough Hospital
Replied on 24 March 2023
Thank you for your kind words regarding the care you received in the Emergency Department at Scarborough Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled I wish they’d shut up about pizzas
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
I’ve been sat here for 5 hours right and I’ve heard staff talk more about their takeaway choices than their patients. I could literally eat a horse right now, I want to leave here not know about who’s ordering a 14 inch meat feast pizza.
Visited Accident and emergency services on March 2023
Review titled Scarborough Hospital
Replied on 06 April 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to Scarborough Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust