Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Carol Spencer - Posted on 28 January 2025
My 86 year old mother was brought to the RSCH to be reviewed by the Frailty Team in SDEC. She was admitted to Elstead Ward overnight. The care from the whole multidisciplinary team on both units restored my faith in the NHS.
Visited Geriatric Medicine on January 2025
Review titled Royal Surrey County Hospital
Replied on 04 February 2025
Dear Carol, Thank you for letting us know about the great care your mother received from the Frailty team in our Same Day Emergency Care unit and also on Elstead Ward. We have shared your lovely feedback with the teams and we hope that your mother is doing well. With kind regards from the Patient Experience Team
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2025
Thank you so much to the team in the Surgical Short Stay Unit. Everyone was so kind and helpful in explaining the treatment which made the time there more bearable than I imagined.
Visited Ear, Nose & Throat on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear patient, thank you for letting us know about the care you received in the Surgical Short Stay Unit. It's lovely to hear your words of praise for the team and we have shared this feedback. We wish you all the very best for a speedy recovery. With kind regards from the Patient Experience Team
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Review titled Hard working, professional staff in short stay surgical ward
Rated 5 stars out of 5
by Julia Dudley - Posted on 09 January 2025
I had a gynae procedure that was scheduled not long after my diagnosis (my care under this team has been excellent). The gynae team were reassuring and professional. The nursing team were caring and cheerful and helpful. How do they deal with so many different people and cases in such a professional way..they deserve a medal in the short stay surgical unit. I was admitted overnight unexpectedly and the team allowed my husband to visit late and helped with heat packs which was a total game changer. I left quickly the next morning as the bed was needed and I didn’t have time to really say thank you to all the staff. Thanks to the surgical team and recovery (I was there for ages!)..it was packed full of patcients but the voices of the staff chatting was a great tonic and contributed to a professional and caring atmosphere. I felt part of a well oiled machine and I am very grateful that I have the royal surrey as my local hospital.
Visited Gynaecology on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear Julia, Thank you so much for letting us know about your experience of being at Royal Surrey. It's good to hear your lovely feedback and we have passed this appreciation on to the teams who looked after you. Wishing you the very best going forward. With thanks from the Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Tona Neal - Posted on 16 January 2025
I took my husband to Aand E as he had suffered an episode of confusion at home. The staff at the hospital from our first contact at reception,through triage into the emergency department was unbelievably efficient and caring. The doctors and nurses explained to both of us as much as they were able to and ensured he had the best care. He was transfered to FPH where the excellent service continued. We just want to thank everyone at the hospital for the great care we received. Thank you.
Visited Accident and emergency services on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear Tona, thank you for letting us know about the great care your husband received in the A&E team at Royal Surrey. It is much appreciated and we wish you and your husband all the best going forward. We have passed on your kind message to the team. With thanks from the Patient Experience Team
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Review titled Excellent and caring treatment
Rated 5 stars out of 5
by Robert Imrie - Posted on 13 January 2025
I had an emergency with my eye and within two hours of reporting it at Haslemere hospital was seen by staff at the eye clinic at Royal Surrey. Retinal lazer surgery was carried out. Can I thank all staff concerned and I am very grateful for the care and attention shown.
Visited Ophthalmology on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear Robert, Thank you for taking the time to share your feedback about being seen in Haslemere Hospital and at the eye clinic in Royal Surrey. We have shared your kind words with the teams and this is very much appreciated. Wishing you well for your recovery. Kind regards from the Patient Experience Team
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Review titled Parking app not fit for purpose
Rated 5 stars out of 5
by Matthew gouws - Posted on 25 January 2025
The parking app you are using currently, nexuspay, is not functioning at all as at 25 Jan. The app is a dreadful experience in comparison to its competitors already. And now it's not functioning at all. Can search for parking location, can't pay. Crashing. Please can this be looked into.
Visited Don't know on January 2025
Review titled Royal Surrey County Hospital
Replied on 04 February 2025
Dear Matthew, We are sorry to hear that you experienced problems using the Nexuspay parking app on 25 January. Our Parking team have checked for issues that might have affected the app’s usage on that date and were unable to detect any error reports. We acknowledge your experience wasn’t as we expect and apologise for this. We will continue to review the app usage to ensure experiences such as yours are not a regular occurrence. We welcome all feedback on the usability of our applications as we consider patient accessibility one of our quality priorities as a trust. If you would like to share further details on this, please don’t hesitate to contact our Patient Advice and Liaison team on on rsc-tr.PALS@nhs.net to enable a further discussion and sharing of your experience . Kind regards, Elaine Kavanagh, Matron for Patient Accreditation and Experience
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Review titled Excellent Care
Rated 5 stars out of 5
by Rachael - Posted on 15 January 2025
The care I was given in the Day Surgery Unit from Nurses, Surgical Assistants and the Consultant was outstanding.
Visited General Surgery on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear Rachael, thank you for letting us know about the brilliant care you received while in our Day Surgery Unit. We have passed on your positive feedback to the team and this will be much appreciated. With all best wishes for a speedy recover. Kind regards from the Patient Experience Team
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Review titled Excellent Quality Care
Rated 5 stars out of 5
by Collin Goredema - Posted on 16 January 2025
I was extremely impressed with the care I received when required investigation for a physical complaint. I was seen promptly and was made to feel like I mattered. My entire experience was hugely positive and I am extremely grateful to A&E Majors and SDEC staff.
Visited Accident and emergency services on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear Collin, Thank you for taking the time to let us know about your positive experience in the Royal Surrey and the quick and efficient care you received in A&E Majors and Same Day Emergency Care. We have passed on your lovely message to the team and we wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Efficient and friendly service
Rated 5 stars out of 5
by Gillian Khan (Newton) - Posted on 30 January 2025
I had an appointment today at 1615 with ENT surgeon (tall man - forget his name). I would like to say thanks to him for being so friendly and kind and my appointment was early! He put my mind at rest and was approachable and reassuring. From my contacting my GP with a concern, the NHS moved quickly and efficiently to investigate my symptoms and thus my concerns have been allayed. So thanks to receptionst at Wonersh surgery, my GP and the ENT triage nurse who I spoke to and finally the ENT doctor. Well done - the NHS is something we Brits should be proud of.
Visited Ear, Nose & Throat on January 2025
Review titled Royal Surrey County Hospital
Replied on 04 February 2025
Dear Gillian, Thanks for sending us your positive feedback after your ENT appointment with your consultant. We have passed on your kind words and appreciation for the care and efficient service and this will be much appreciated. We wish you all the best going forward. With kind regards from the Patient Experience team
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Review titled so helpful
Rated 4 stars out of 5
by tracey shakespeare - Posted on 22 January 2025
I'd just like to review the drs secretary in orthapedics. (i'm not sure why i can't write out her name as i know who she is!) She has gone above and beyond to help me sort out appointments and organise what is happening for me. She is incredibly efficient and i'm extremely grateful for her understanding
Visited Orthopaedics on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear Tracey, Thank you for taking the trouble to share your positive feedback with the doctors' secretary in Orthopaedics. We have passed on your message to the team lead and this will be very much appreciated. We wish you all the best with your treatment. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust