Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled An excellent experience
Rated 5 stars out of 5
by Graham Darwen - Posted on 11 July 2024
I had reason to visit a&e recently with a cardiac issue. The consultants, Doctors and nursing staff provided excellent care. (Both Medical & Cardio) After tests,scans etc I was transferred to the aau, where, that same level of care & consideration from all staff continued till my Discharge. Thank you all again for your care and consideration.
Visited Accident and emergency services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
Staff were brilliant. Efficient and very informative and caring. You can tell the staff truly love what they do and it shows. Thank you all for your help! A&E doctor. Urologist and Ward 10 staff all fantastic.
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Nicola Cooper - Posted on 15 June 2024
AAU team were simply amazing went above and beyond while I was with them. I can't thank them all enough for looking after me. The care they gave was just great from observations to tests they were so caring even though so busy always had time just for a chat and bringing me another brew..They work so hard and deserve recognition for it..once again AAU team thank you.. you made what was a very frightening experience bareable x
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Unfortunate lack of professionalism from a&e staff.
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2024
Overall a brilliant experience at Preston a&e. I was admitted into majors whilst waiting for a bed on neurology and unfortunately at all hours of the night staff members were shouting inappropriate things across the whole ward without any consideration for the amount of incredibly ill people in bays at 3am following long weight. Honestly, it was such a shame as other than this it would have been a very positive review. The conversations with very inappropriate and some staff (dressed in dark navy scrubs) were too busy talking about their personal lives and going out at the weekend to help patients go to the bathroom.
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Great Team
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
I've just completed four weeks Radiotheraphy at the Rosemere Cancer Centre at the Royal Preston Hospital. I'm 78 and during my daily visit's I was treated with dignity and respect by those professionals involved whilst undergoing my treatment. When I had concerns they were professional in providing me with answers that I could understand so helping me feel a lot easier. From the cheerful receptionists to the radiotheraphy teams I'd like to thank you all and perhaps in six weeks I may see you again.
Visited Urology on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Visit to A&E
Rated 5 stars out of 5
by Joyce - Posted on 04 June 2024
The process from arriving, to going home, was caring and professional . Every staff member we met throughout the visit, was kind and understanding. The reception, the nurses, and the doctors. What is a worrying time was greatly helped by all the help we received. Thank you
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Safe and Cared for
Rated 5 stars out of 5
by Susan - Posted on 05 May 2024
Obviously there is always a wait in A & E and Urgent Care but all staff are patient and helpful. Once seeing the doctor, I was dealt with really quickly and sent to the Surgical Assessment Unit, where the nurses were so welcoming and made me feel at ease at a difficult time. I saw the surgeon in no time at all and he had the best bedside manner I've ever come across. The day after I was moved to ward 12 where again staff were welcoming and all introduced themselves and told me what was where and what was going on. Thankfully my stay was short but I can honestly say Royal Preston Hospital has definitely upped it's game and are getting it right. Thank you
Visited Don't know on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Above and beyond - Posted on 01 May 2024
Everyone from the HCA's, nurses, reception staff and consultant were brilliant. I have been left feeling frustrated by a lack of support from my gp but everyone put me at ease and made this difficult time much easier. The staff are all kind, polite and easy to talk to.
Visited Ear, Nose & Throat on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Horrendous waiting times
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I have received an appointment today (17/05/2024) for an immunology appointment, in a years time!!! This is an absolute joke and pathetic. I received this information via text and did not even get to speak to anyone to ask if I could be notified of any cancellations or sooner appointments. I am appalled!
Visited Immunology on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Incredibly helpful despite not needing to be
Rated 5 stars out of 5
by Nick Millington - Posted on 23 May 2024
Visited Preston Royal in late May to an appointment to visit Chest Clinic. Had previously received a letter for the appointment, then a follow up. Naively assumed that the second letter was a follow up, which it was not. Initial appointment had been cancelled, and I only found out at the desk as the letter hadn't gone out cancelling the appointment. I'd gone with all my sleep clinic gear, and have been in a discharged remote care pathway for the last few years having transferred over from Northern Ireland. Receptionist at the desk was very apologetic, but when I showed her my machine and letter, I asked if there was anything else I could do. She suggested maybe Chest could help. I headed over to Chest. The receptionist at the desk was also incredibly helpful, appreciated my situation, sat me down and asked the sleep clinic staff to have a chat. After I sat down, I explained my situation to the sleep clinic staff within 10 minutes. They patiently explained the process for transferring across, but I showed them my machine. The staff member said "Let me talk to my manager" and came back five minutes later with a replacement mask for my machine. They later called me back and confirmed the appointment had been with Chest, not Respiratory, and put my mind at ease. They were also very patient when I explained I had autism. There was a little autism friendly display on the wall which I appreciated. Every single person I encountered in this hospital during that day was patient, kind, and incredibly helpful. None of them needed to do a thing to help me within the rules, and yet went out of their way to do so despite me no longer having a formal appointment at that time and they could have easily told me to come back in September. Instead, I got a new mask, confirmation of follow up appointments and left before my original appointment was due to start. I really appreciated all the help, and I hope this gets back to you.
Visited Sleep Medicine on May 2024
Royal Preston Hospital has not yet replied.
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust