Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Diabetes service
Rated 3 stars out of 5
by Anonymous - Posted on 22 October 2024
After having type 1diabetes for 15 years I’ve always found the diabetes service good up until recently. I’ve never needed to use the service for any reasons other than routine appointments however now when I’ve found myself finding my diabetes control tough I feel there is a lack of support and urgency to support this life long condition. Struggling to control my blood sugar after working hard to gain control, and wanting to start a family next year I was told I qualify for a pump but cannot have one as there isn’t the staff to train me how to use it! This is ridiculous as I should be able to have control over how I manage my daily diabetes. I have been told by consultants that I will not get my control down with injections alone and a pump may be the best way moving forward. To be told there is something which could make living with this difficult condition a little easier, but I cannot have it simply due to a lack of staff is disgusting
Visited Diabetic Medicine on August 2024
Royal Preston Hospital has not yet replied.
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Review titled Urgent appointment
Rated 1 star out of 5
by Lee lowe - Posted on 01 August 2024
Was told I needed an urgent appointment 2 weeks ago. Now it looks like I am on an 18 week waiting...... hate to see what non urgent is like......
Visited Colorectal cancer services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by David Butterfield - Posted on 08 November 2024
In May this year, while abroad on Holiday I was diagnosed with a kidney tumor. I attended Preston A&E and was introduced to the Urology department. On 1st July I had my right kidney removed by a Da Vinci robot operated by a top Urology surgeon. She was a tremendously skilled surgeon supported by an amazing team. I was in hospital for one night only and within two weeks, I was fit and healthy. Can't thank the Urology, Admin, and Anesthetists teams enough. In this region, we are lucky to have such a talented caring group of health care professionals.
Visited Urology on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Don Hagger - Posted on 20 July 2024
I was taken ill on a journey from the south of England to the north of Scotland and directed to Preston Royal Infirmary by 111. The service I received was fantastic. Everybody was friendly and helpful. I was kept informed all the way through as to what was going on. My treatment was exceedingly thorough. I can’t thank all your staff even. Receptionist, triage team, blood takers, ECG, Cat Scan and the doctor and all the other staff who helped and I didn’t meet Don
Visited Accident and emergency services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Horrible service and very dirty wards
Rated 1 star out of 5
by Concerned tax paying patient - Posted on 10 July 2024
The neurology wards of this hospital that I experienced today are disgusting - very dirty and the air filter vents full of dirt. Doctors are too busy to speak to patients and a variety of healthcare assistants wander round with no clear purpose. I tried several times to talk to the doctors on call but they kept saying they would come but didn't. The patient in the bed next to mine was served mouldy toast for breakfast. Absolute disgrace.
Visited Neurology on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Urgent Care Services
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2024
I visited the urgent care department after contact with the 111 service the day before. My daughter had been suffering with earache for a few days. The 111 service was brilliant and after assessing her we decided I could access the urgent care centre if she was still in pain the next day. The triage nurse at Preston was questioning me about why I hadn't taken her straight to the GP on the first day of symptoms. Then I wouldn't be accessing their service at the weekend. I was quite upset with this attitude. The doctor was brilliant however.
Visited Accident and emergency services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled An excellent experience
Rated 5 stars out of 5
by Graham Darwen - Posted on 11 July 2024
I had reason to visit a&e recently with a cardiac issue. The consultants, Doctors and nursing staff provided excellent care. (Both Medical & Cardio) After tests,scans etc I was transferred to the aau, where, that same level of care & consideration from all staff continued till my Discharge. Thank you all again for your care and consideration.
Visited Accident and emergency services on July 2024
Royal Preston Hospital has not yet replied.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
Staff were brilliant. Efficient and very informative and caring. You can tell the staff truly love what they do and it shows. Thank you all for your help! A&E doctor. Urologist and Ward 10 staff all fantastic.
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Nicola Cooper - Posted on 15 June 2024
AAU team were simply amazing went above and beyond while I was with them. I can't thank them all enough for looking after me. The care they gave was just great from observations to tests they were so caring even though so busy always had time just for a chat and bringing me another brew..They work so hard and deserve recognition for it..once again AAU team thank you.. you made what was a very frightening experience bareable x
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
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Review titled Unfortunate lack of professionalism from a&e staff.
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2024
Overall a brilliant experience at Preston a&e. I was admitted into majors whilst waiting for a bed on neurology and unfortunately at all hours of the night staff members were shouting inappropriate things across the whole ward without any consideration for the amount of incredibly ill people in bays at 3am following long weight. Honestly, it was such a shame as other than this it would have been a very positive review. The conversations with very inappropriate and some staff (dressed in dark navy scrubs) were too busy talking about their personal lives and going out at the weekend to help patients go to the bathroom.
Visited Accident and emergency services on June 2024
Royal Preston Hospital has not yet replied.
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust